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March 2023 by John M.
Always fair, honest, and friendly while providing top notch work. Was intimidated by having a well and hard water when we moved into our house over 10 years ago. Affordable Water has been helping us ever since and I have no complaints with them. Good family owned business that everyone should be supporting.
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January 2023 by Paul Cooke
We have been waiting about 2 weeks for a prv valve to be installed. I was told by the owner he had to "order" a prv valve and that he would call us around the beginning of last week. No call nothing but crickets.
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November 2022 by Ryan Robison
I don’t have a lot of experience with these guys but Brandon came out and had my water issue solved very quickly. I appreciate the work ethic and I would absolutely use them again!
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November 2022 by Brian Acerson
Called to get an estimate on a new water softener. Called three times with no returned phone call. Was promised by the woman who answered the phone the first two times that I would receive a call back. Third time I left a voicemail and no response.
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November 2022 by P B
Thank you for the water quality test ! We sure appreciate the quick response, full explanation & it's nice to know we have good water !!
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September 2022 by Jim F.
Terrible service. They were very prompt when they sold and install the water system, but every year since it has been like pulling teeth to have them perform routine maintenance on the system. Do not use them, you will regret it.
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November 2021 by Mark Cookson
If you are looking for a local honest, reliable and customer service driven plumbing company, Affordable Water Service is it. We have been using Affordable Water for over 20 years and their customer service is outstanding. We have our sprinkler system serviced yearly and any plumbing issues are dealt with in a timely manner. Mike and Brandon always explain the issue, explain what is entailed to fix it and they offer a fair and reasonable price. Wouldn't consider using anyone else.Mark
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November 2021 by Aspen Roofing
Thank you Mike and Brandon for taking care of our water needs! Our water was undrinkable before we hired your company, now we have a system that my family can actually drink the water. This locally and family owned company are there to help, from starting with a great office staff to Mike and Brandon servicing and maintaining our equipment at an affordable price. Keep it up!
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November 2021 by Patrick Boykin
Mike Finch and Affordable Water Service is the best in water service and customer care. He has helped us make our water some of the best in Colorado Springs. He did a custom water quality analysis and made changes to our water at our home to make it perfect. If you need a water quality check or think you need to make changes to make your water the best it can be, then I recommend Affordable Water Service.
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November 2021 by scott nelson
We are very happy with Affordable Water Service. Mike has been keeping us with the best water for over 20 years. They've never missed an appointment and are always courteous and professional. When you need them, they are there.
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November 2021 by Howard Tran
In my opinion, terrible customer service for a few years that only got worse with time. I have been their customer for the last 3 years, & they originally installed the water filtration system for my home over 15 years ago & have been servicing it annually since (with the previous owners).After I moved in I had them service the system in fall of 2019. At that time, there was found a missing bag assembly on one of the larger iron filters. Brandon, from Affordable Water, blamed the previous home owner, Carlos Sorenson, & the previous home owner blamed him (the previous home owner claimed he never had need to replace that particular bag filter himself because he always paid Affordable Water did it annually, and it only needed to be changed annually). That visit cost me almost $800 to replace the filter assembly (labor & parts). I can't imagine how the previous homeowner could have been the one to loose the filter assembly when he paid Affordable Water to do it annually so he wouldn't have too. Brandon suggested during that visit, that soon the old filtration system would need changing, upgrading (in his estimate it would be about a $15,000, expense).The next year (fall of 2020), they came about a month after being called, which is fine, but at that time I mentioned some problems I was having with water pressure & I asked Brandon about his previous suggestion to replace the whole system. Brandon said it needed to be done,and he would get back to me as soon as possible to go over the options, and his schedule. He never called back. I called & left a message a couple of weeks later, they said he'd get back to me but never did. Life got busy for me, so I figured it wasn't an emergency, just low water pressure, & I'd wait until the Covid-19 situation improved.This year, on the morning of 10/4/21, I called Affordable Water to have my filters changed & have them figure out how to proceed with removing the old system/ replacing it with a new one. I spoke with Gina in the office, & she said Brandon would call me back when he got in the office, she didn't say when, but I assumed that evening. After not hearing from them for a couple of days, I called again on 10/6/21. Gina apologized saying she never meant he'd call right away but when he had time later that week. She said they were short staffed but that later that week, on his "office day", he'd get back to me, to set up an appointment to come out and discuss options for replacing my system (likely another 3 weeks wait to get that appointment, as they are busy right now). Fast forward almost 3 weeks later, to today, I never received a call from Brandon or Gina - not a text, not an email, not a letter, not a smoke signal - nothing. I called & spoke to Gina again today. She said that Brandon would call me later in the week when he was back in the office, but that it would still be likely another 3 weeks before an appointment could be scheduled to "look at the issue" and then likely more time to schedule the work needing to be done. I asked Gina to please remove my name from the call back list, that I would no longer be a customer of theirs, & that I felt their customer service was lacking. She said, "Oh well, things happen. Bye" and she hung up.From my experience, it's obvious customers don't come first at Affordable Water, even if you've been a loyal customer for years.
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November 2021 by Cindi R
Mike came out to change filters but the old system had problems in two places so I decided to replace. Mike is quite knowledgeable about water and the replacement system. Brandon came out to install and he was neat, efficient and even fixed a pipe under the sink that was ready to go! (He also has a radio voice and needs to be famous for that!)
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November 2021 by Lucinda Stancato
Want to give a shout out to Mike and Brandon. These guys are knowledgable, prompt and Honest! They don't try to sell you something you don't need. They give you information, and time to research that information. We've been using their services for 6 1/2 years and are very happy with them. I'm all about reviewing the data and making an informed decision. When the AFA notified our neighborhood about possible contaminates in the ground water (we have a private well) and came out to test the water, Affordable Water was at our side! They provided us with options should we need to amp up our filtration system. Giving us choices and explaining the water sample results. Fortunately, we didn't have any contamination, and are very comfortable with our reverse osmosis system (we had it in place prior to the AFA scare). Again, if you're in need of a water filtration service Affordable Water Service is the company you should use!
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November 2021 by Cassandra Estelle
This locally owned family business is the best! They care about their customers and always provide fantastic service. Our family has had terrific experiences with them for many years.
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November 2021 by carter laughlin
Great service, great people, would highly recommend for anyone interested in water treatment services.
