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June 2024 by XYZ Colorado
Ace really is the place! The customer service is always great. The staff seems very knowledgeable and always eager to help.
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June 2024 by D
Super friendly staff! We had a great time problem solving, we found everything we needed.
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June 2024 by Annette Mosbarger
The Stetson Hills Ace is the best! Super friendly, knowledgeable and helpful staff. Ron and Jim and all the staff are awesome.
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May 2024 by UMFilmmaker
It’s close to home but other reviews are correct about the unfriendly customer service. The female manager has a very angry / confrontational vibe, and she’s often at the front counter so you can’t avoid it. It’s a poor first impression immediately upon entering the store, and probably rubs off on the other employees. I can’t imagine having to work with her. She’s worked there for years and her attitude has been constantly aggressive. They also have high prices and low inventory, so unless you need a bolt or screw, do yourself a favor and go elsewhere.
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May 2024 by Kanashī Panda
I did not like a couple members of the staff for their attitudes when we initially walked in, not a very welcoming establishment, got the “get your **** and get out” kind of energy from this place. One of the employees Huffing and Puffing while we are just trying to get through the tight isles. They also have a very limited stock compared to some of the other stores. I’m probably just going to go to the one off Austin Bluffs from here on out. This one is closer to me but I just personally like a store that has better customer service and more options.
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May 2024 by Adam Stoker
Brad helped me so much with getting the right product for my lawn repair. Thank you!
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May 2024 by Michael and Savath Kilburn
I've been a regular customer at this store solely for their grass seed, but unfortunately, my experiences with the checkout staff have been consistently disappointing. The lack of basic courtesy and friendliness is glaring; it's disheartening to never receive so much as a smile or a simple inquiry about my satisfaction as a customer. Instead, interactions feel rushed and transactional, leaving me feeling like an inconvenience rather than a valued patron. Moreover, despite my repeated queries, I've yet to receive any clarity on when the grass seed will be replenished. It's a shame that such excellent products are overshadowed by subpar customer service.
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April 2024 by Noelle McLaughlin
I came in looking for paint samples (not just the chips) and everyone was eager to help find the right color and various options since it was not a matter of color matching something. Was really impressed with how clean everything was and every single person was so nice! Plan to come back again for future needs.
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April 2024 by hayley d
Two lovely gentlemen helped me bring some bags of sand to my car. They were 50 lbs each and very heavy, I’m so glad they were nice and helpful.
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January 2024 by Jim Burton
Ace Hardware Stetson Hills is the best hardware store in Colorado Springs! Not only do they always have everything I am looking for, but their employees are the best bar none. Earlier this week I called with a question about supplies for a DYl project. Chris picked up and answered my questions accurately and fully. When I got to the store he assisted me in finding everything I had thought I needed and he also made additional recommendations that really helped me formalize my project plans. Chris cut PVC pipe for me and when I asked if he could also drill holes in the pipe sections he said they didn't have the equipment in the store, but he could take it home and have them ready in a couple days. He called me in two days to come pick the pipe sections up and I found he did the job perfectly! Nowadays, who goes out of their way to help a customer by going above and beyond to do something for them at home? Chris did and he didn't charge me either!Chris is an Air Force veteran, so a big shout out to all veterans!Ace Hardware Stetson Hills is the best hardware store in the city and I believe Chris is not only their best employee, but the best employee in the city. Way to go!
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January 2024 by Aloysius
Worst ace hardware in the springs. Their prices are higher than all the other stores. And their hours say closes at 7:00 and they're not open at 6:30.This was on a Tuesday, I see where the problem is now.
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January 2024 by H6 Baja
Had what I needed.
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January 2024 by Johnny Kirby
I was chastised by a store employee for using one of the rolling ladders to retrieve the bolts and nuts I needed. I looked for a signs that indicated only store employees were allowed to use the rolling ladders but did not see any. I don't enjoy paying full price for items in an establishment where I am scolded by an associate. I guess it's back to the big box stores for me.
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December 2023 by Zigg Lux
Went to this store, as I have for years. Was dressed down and relaxed in a hoodie and sweats. Walked in and was instantaneously harassed by staff because of my appearance and the fact that I carry a small backpack, as I do to every store I go in (including this one. But when I'm dressed differently and my hair is up, it's never an issue). They insisted that I leave or give them my bag. I am a wealthy tech worker who would never hand over my devices or the bags holding them to anyone without a warrant. Disgusting treatment of a customer for 6 years just because they didn't recognize me due to being dressed down. Will NEVER return.Edit in response: YOUR shrink rate should never be MY, the consumers, problem. Nor should consumers EVER feel responsible for it. Maybe save some of that money you ?'s give to right-wing groups and staff up some proper loss prevention. Lowes Pro Services LESSSGOOOO!
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December 2023 by G D
Customer service severely lacking at the counter. The least the cashier can do is at least say "thank you", but still cannot do it. Got the most sour looking face ever. Negativity oozing out of their skin. Perhaps ,maybe because I am not caucasian.Unthankful people will never level up in life. Definitely an entitled loser mentality.At least smile. There are people in this world who would love to be in these people's shoes.