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June 2024 by Carol Dragonfly
Awful and second to time same type of issue, delays and having my phone deactivated for days, train these people, great smiles poor service
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June 2024 by Norman Brand
Very polite and knowledgeable
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May 2024 by Alex Charneski
Jack is the best employee at this store, his customer service is world-class and deserves recognition. His manager with the nice sneakers was also super helpful when Xfinity Assistant and 800 number didn’t work.
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May 2024 by Nicolas Christian
Great team work, uninterrupted internet service, quick response. Noah is friendly and professional at Xfinity store.
Thank you the entire team of Comcast
"✝️Blessed are the people who keep America so great"
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May 2024 by RJ Maunton
Xfinity/Comcast gets business because they've monopolized certain areas. Thankfully, that is changing. I've had representatives shut down my internet access after I've questioned an erroneous bill. Everything is outsourced, and their employees are taught to treat their customers as the enemy.
If you have ANY other option, do not choose this company. They will do everything in their power to take advantage of you.
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May 2024 by Dylan Bruce
This Xfinity location is a beacon of reliability and efficiency. The staff here are friendly and knowledgeable, providing exceptional service with a smile. Whether you're looking to set up new services or troubleshoot existing ones, they're quick to offer solutions and assistance. The atmosphere is welcoming, and the facilities are well-maintained, making every visit a pleasant experience. With their cutting-edge technology and commitment to customer satisfaction, this Xfinity location is a standout choice for all your connectivity needs.
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April 2024 by Karyn Fenninger
Since we've been with xfinity for 22 years And we're diamond elite We've earned $300 in rewards Towards an Android smartwatch only have to pay fiftyebucks went to Highlands Ranch xfinity Jack was the man he spent an hour on the laptop and the phone getting this thing hooked up and making sure we left satisfied Galaxy Watch 6 sexy
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April 2024 by Jessica Gale
I have had two exceptional experiences at this store in the last week. Zenia and Harrison were beyond knowledgeable to assist with my requests of porting a phone, adding another line and getting a watch. They informed me of discounts and best ways to set up my account with all these changes. Super friendly and made this stress free!!!
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April 2024 by Tim Peterson
3 minutes to swap a modem. Can ask for much better.
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April 2024 by T. Campbell
Clearly the employees do not know the services they provide. My story is that I stopped in to see if I could get a second separate account for a house that I live in so I could have a dedicated internet connection in the basement. "Oh yeah, no problem,sure we can do that!" I said great, account processed, credit card charged and I was walking out the door under 15min.
I get home and my wife says that she just got notification that our xfinity services are being disconnected tomorrow! At this point, I'm beyond pissed off. As always it's like pulling teeth to get a live person to speak with but finally!
The Comcast rep on the phone says "no, you can NOT have two separate internet connections at a house UNLESS they are identified as such being unit A, B or etc.
I'm very dissatisfied with the service I got from this store!!! I had to cancel the new account in order to keep our existing account that we've had for years! Note to others.
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April 2024 by Todd F
Waste of time. Poor service experience.
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April 2024 by AR Consulting
Called three times and the virtual assistant is just useless. I was never connected with an agent and it disconnected the calls.
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March 2024 by Meadow Del Turco
The guy who helped me and my son out was amazing, I think his name was Noah! He helped me with what I needed to get done and then he brought my son a king fu panda gift at the end as well. It was 11/10 customer service. He totally made my son’s day.
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March 2024 by Thakor Ravish
If it would have minus ratings, I would gave ratings in --. Been customer for more than 30 months. Had been chatting with xfinity agents almost everyday for 10 days after closing my account with different answers all time so had to go in store to discuss and close my account. Store Manager showed me my mistake instead of admittting xfinitys poor communication skills and customer services. I hope he learn to listen customers experience instead of showing them their fault. Very Rude service. Very Poor and Frustrating experience overall.
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March 2024 by Lisa Arnold - CDLE
Sat at this store for over 2 hours. They told me they can't help, I need to call xfinity. They are not allowed to call xfinity with me. I sat in the store while trying to deal with xfinity via phone, getting transferred and no one could help via phone. The store said, sorry we can't help. Issue unresolved, how could have your customer sit in the store in distress for over 2 hours on the phone? When I asked for help, they got mad at me. They said "it's not our issue". Awful:( Please do not sign up for xfinity. They will not be able to help if you have problems.
