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September 2024 by Terry R
The pharmacy staff is best. Jay is very helpful and assisted us with filling a prescription we were struggling to fill at other locations. Don’t let the bad reviews fool you. The team here deserves some recognition, especially Jay
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August 2024 by sheila sanacore
Take great care of me
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January 2024 by Jerry Tamayo
Found the sunglasses I needed and used my 5.00 reward cash
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December 2023 by Elijah Hall
Always slow service at the pharmacy and never have medication available
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November 2023 by Danielle Paden
I received a text, saying my prescription was ready and I went to the pharmacy yesterday for my son‘s eyedrops for his pink eye, and they told me that they needed a pre-authorization it actually was not ready. I had to keep him home from school since he had to be on the drops for 24 hours so the next day I waited to receive a text saying that the prescription was ready by 3 o’clock. I still have not heard from them so I called them. Had to wait on hold for 20 minutes. When they finally answered, they said the prescription was ready and had been ready, but they never bothered to inform me. Now my son is going to have to miss a second day of school just because they couldn’t communicate efficiently. So frustrating go somewhere else if you can.
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October 2023 by Diana Choi
Dirty and chaotic
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August 2023 by Momma N.
Worst pharmacy ever. Take your business somewhere else. Any where else. Do not expect to get prescriptions in a timely fashion. On hold forever, nobody ever came back. And when I re called the lady acted like she had no idea who I was. I won't name nMes because that is petty, and this is business fault who obviously can't manage their stores.
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July 2023 by Adriana M.
If I could give zero stars, I would do it in a heartbeat. I've never been so compelled to write a raw review until today. I absolutely h@te this location. I LOATHE ENTIRELY this location. As of this writing they have Bonnie, a ginger-headed RATCHET attitude of a tech, and a manager with no cajones to address the yet another arrogant employee who NO ONE checks. My son's Rx got sent off to another location without any explanation or request by us or his doctors or ANY communication instigated by Walgreens. Field technician on a call I made to track it down kept saying "You can just go to the Smoky Hill location and they will fill it for you.", without any initiation or request by HIM to do it. I called back, second field technician says "no that's not true" and initiates transfer electronically. I get the Walgreens app notification AND email saying it was ready at this [sorry excuse of a pharmacy] location, husband goes to pick it up, Bonnie apparently tells my husband that it's not there and "we" have to call our insurance to find out the details. Understandably, my husband is upset, gets upset, let's her know it and leaves. (This is the FOURTH time we've had this circus experience with Walgreens since the beginning of this year). Bonnie calls me to say they have the Rx, but THEN has the audacity to complain to me that my husband was rude to her, kept cutting me off and hung up on me. You better believe I dropped everything and I got my @ss in the car and immediately drove right to this location, demanded to speak to the MOD because by now I had it with this BS. We march back to the pharmacy, I let the staff know she owes me an apology, to which the manager refused my request. Bonnie's entire attitude, extreme unprofessionalism, acting like gatekeeper to the meds, and trust me I want to swear up down left right, utilize all the profanity words on this review! This is the same location a while back whose employee was bashing my son's doctor from Children's Hospital because of a billing code and had the audacity to b!tch and complain LOUDLY that it was Children's Hospital's fault when 3 nurses were desperately trying to reach THIS Walgreens location for DAYS being on hold for over 45 MINUTES and no one answer their PHONES. And TRUST me, I've had 3 nurses tell me how frustrated they are to have to reach them! Utterly unprofessional, NO ONE needs them to give attitude to ANY customer for a system that is NOT WORKING. And MOD today? Laughable problem solving skills, nothing but appeasement to an arrogant employee!! Incompetent staff, ZERO customer service skills! And you better believe I already called Walgreens corporate to start a customer service ticket on all of this. It takes a LOT to get me this angry, and Walgreens did it!!
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April 2023 by Samantha
Called the pharmacy & was on hold for close to an hour. I only got through to them because a basic sales floor employee answered and transferred me. I was told they had my prescription in stock, after having my script sent to them i received a notification a little less than 30 mins later saying my prescription was out of stock. It’s been 3 months.In the last 3+ years this store has gone down hill fast and hard.Would not recommend the pharmacy or the store in general. Both are dusty, dirty, unorganized (store and staff wise), and super unprofessional.
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April 2023 by Google user
Called the pharmacy \\u0026 was on hold for close to an hour. I only got through to them because a basic sales floor employee answered and transferred me. I was told they had my prescription in stock, after having my script sent to them i received a notification a little less than 30 mins later saying my prescription was out of stock. It’s been 3 months. In the last 3+ years this store has gone down hill fast and hard. Would not recommend the pharmacy or the store in general. Both are dusty, dirty, unorganized (store and staff wise), and super unprofessional.
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March 2023 by Miguel Gallego-Geisen
Had a great experience here after a very frustrating one at another location. I was able to get a pharmacist on the phone within a minute, got a prescription filled within an hour, and there was no wait when I arrived. Both pharmacists that helped me were very friendly.
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March 2023 by Richard F.
Times to access the pharmacy are insane. Even when you go in during a slow period, you'll still wait upwards of 45 minutes (and that's a conservative estimate).I finally got to the counter and they had an issue with my insurance - and told me to get it filled somewhere else, per the insurance instructions. It took me asking the right questions to find out they simply had my insurance wrong...they were going to send me elsewhere without providing ANY solutions to a mistake they themselves made.Prescriptions are often filled much later than promised and the automated reminders are worthless.You can never find what you need in the store, and asking doesn't seem to help. No one knows where anything is.Everything is also way overpriced. I'm talking candy and snacks and other non-pharmaceutical items. This place is close to me, but absolutely not convenient in any other way.
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February 2023 by Riah L.
Never had a good experience at this Walgreens. I tried getting a prescription filled over here. It took them 4 days to see if it was covered by my insurance. When I then called and asked they said that they were out of what I was filling and they were waiting for a shipment. My main issue with this is that it (supposedly) took them 4 days to see if my insurance covers something. I work at a dental office. Verifying insurance takes less than 10 minutes, unless you have to call. But i have Medicaid, and Medicaid has an online portal. I should have never been more than a day, and even then that's a lot. But the last time i was here was most memorable. The lady checking me out was in a completely different world. She was slurring and could barely talk or figure out how to scan items. She didn't scan 3 of my items, and i tried to be honest and let her know so she could scan it, but she couldn't even function enough to do it and ended up still not scanning them. It was honestly really sad to see, as she was definitely on something.
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January 2023 by Nick W.
I tried to switch my prescriptions over to this Walgreens since it was the closest one to my house. I called to get some information about what steps I needed to take, but after waiting on hold for over an hour two separate times I'll be taking my business elsewhere.
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December 2022 by Constantino Pasquier
I should have known not to waste my time with this pharmacy. The reviews are the worst for I've seen for a Walgreens. Very disorganized. Showed up for a COVID booster shot. Waited over an hour. The pharmacist who can administer the shots was clearly doing other more important things. No one was giving me an update or eta. I had to ask twice. When I did the second time they wanted me to fill out paperwork which I did online to save time (waste) and could have told me at the very beginning. Very disappointed. Don't come here for any vaccination shot. Seem very disorganized They may give you the wrong one!
