-
April 2024 by Will Swope
For years, this was a great place. I even recommended it to several friends, too. In the last year, something changed. Issues I have not had with other institutions I have now had several times in just the past year with SSCU. Things happen, I get it and it's o.k. But on one recent issue, I was told 7 very different things on 7 different calls while trying to resolve a fairly simple issue. More than 3 months later, something that should have taken one call to resolve is still dragging on, still unresolved and when it is, I will immediately cancel all my accounts with SSCU. I have also told the same thing to friends who I told to open accounts there, to close them out and go somewhere else before the same thing happens to them.Reply to SSCU reply: No thanks, Mari. The only contact I am having is on resolving that issue and getting my accounts closed. Several of the calls with your organization had the same issue where I was passed off from representative to representative. One had all my info, the next couldn't find any. It's amazing how scammers and hackers have been able to access my info with you better than your own organization can find it.
-
April 2024 by Taylor Nielson
Came in to close an account that I wasn’t in need of anymore. Jimmy Pak and the rest of the team gave me insight on another account that I could benefit from. Answered all my questions and we got it all set up with ease like a professionals they are. Thank you!
-
April 2024 by Sarah Keller
I have been a member of Security Service Federal Credit Union- Centennial for almost 10 years. The quality of their service and the expertise they provide really shined through two days ago when I needed immediate assistance for a complicated situation. They worked with me for an hour and a half— answering all of my questions, handling all of the paperwork. At 2 PM the situation was resolved and I was delighted. I was so relieved and delighted that I had the opportunity to work with Haylie, Jimmy and Rachel. They are a great team and had my back – talk about a sense of security! I plan on telling my fellow Senior friends how exceptional SSFCU!
-
April 2024 by J. D.
Huge thank you to Hannah, Jimmy and Rachel for helping me through closing on my new home and providing me with all the requested banking documents . The three of you helped us through one of the most stressful times and your positive energy and professionalism is greatly appreciated! Thanks so much Rachel, Hannah and Jimmy! ☺️
-
March 2024 by Matthew Stim
Rachel was great, she is very knowledgeable and made the process easy. Glad to be with with a credit union again.
-
March 2024 by Kolton Tracy
Jimmy P was amazing and very knowledgeable in helping me set up a new account. The customer service is outstanding and this a definitely a place I'd recommend to everyone to bank at! Thanks Jimmy P
-
February 2024 by Leif Swanson
Jimmy Pak was great and helped me get a credit card and explained how it worked in full detail! Great bank!
-
February 2024 by Class Action America
Friendly staff. Everyone was awesome ?
-
December 2023 by Ann Van
Been banking here for years. Staff members are very pleasant. Love the person that helps me here, ask for Jimmy if you need an account set up. Ask about a money market plus account .. worth it.
-
September 2023 by Will W.
This place will scam you out of every cent then say there fees. Won't work with customers and are just robbing people
-
September 2023 by Lucas Smith
I am a new member to SSFCU and this branch couldn’t have made me feel more welcome! Daniela helped me with a loan application and was extremely knowledgeable and personable and made the process feel effortless. Troy helped me set up a checking account and Rachel processed a transaction for me. I haven’t had a more seamless, collaborative, and thorough banking experience in a long time. Highly recommended!
-
September 2023 by Nick C.
THiE WORST CUSTOMER SERVICE. They make it convoluted and almost impossible to get a car loan done in their 30 day window. They are unhelpful at best, and deliberately obstructive at worst. DO NOT USE THEIR SERVICES.
-
August 2023 by Roxy Yelvington
Marissa was new-ish and helped me open a MMS account and multiple minor accounts for my nieces and nephew. She was patient and went out of her way to get all the items I needed completed done. She was friendly and knowledgeable, and even sent me a follow up email- I liked that personal touch. A+
-
August 2023 by 6 String Slinger
Well, once again, Security Service County Line has gone above and beyond to be truly compassionate and professional! Management also demonstrates the same tier of qualities listed above. Corporate and Management should both be glad to know that they have such great staff and recognize accordingly. It's not common to find this type of customer service anywhere, at any level, in any industry in the current times! Cheers!
-
August 2023 by Craig B.
There is customer service lacks the resources to take care of customers waiting in the lobby. I have just became a member and not likely I'll be there much longer.
