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January 2024 by Zach ELLIOTT
So now I get hung up from a Lady named Amy that works at this branch not 1 time but 2ctimes I asked to speak to a manager and she told me no and hung up again. I will be calling corporate this is who your customers service looks like.
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September 2023 by Alan C
If you want horrible service this is the place for you. When you go in for a simple withdrawal, they will ask if you have an appointment. I would always look around and say, “I don’t so do I need to come back as I don’t have an appointment as it looks like you are all busy?” They would then help me with my simple transaction.If you want to be treated like your in NYC please by all means, open an account here.
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April 2023 by Zion Norris
I think this establishment is well suited and the vibes seem ok
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April 2022 by Dawn
A huge shout out to Alberto who is a banker at this location.My adult daughter went in a yesterday to troubleshoot problems with her checking account and it turned out to be a problem with her debit card due to overuse and overcharges by her. Not only did Alberto take the time to help her understand proper use of a debit card, but he offered for her to come in today during his lunch hour so he could give her the basics on finances and budgeting. She took him up on the offer and is a better smarter person because of it. Not only is Alberto a fabulous representative of KeyBank, but he is one of the kindest most selfless people we have ever encountered. Thank you Alberto for all you have done for us. You are a blessing and we will forever be customers of KeyBank!
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March 2022 by Christian B.
Service here was slow and cumbersome. I stood in the lobby at least for 5 mins before somebody even acknowledged me. I thought everybody left the building and went to lunch. To get to the parking lot of this location one must drive down a long driveway that at the time was covered in snow and ice. I don't see myself coming to this location very often.
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November 2021 by Wheels Away
Fatima will be the reason I will close all 3 accounts with this bank I had enough of her attitude I had enough of her arrogance and disrespect I should not have to travel 15 minutes to another bank because she does not want to do her job she is rude and needs to be trained or FIRED
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October 2021 by Kisai B Milan
I have never been to bank with such horrible customer service, middle aged European women was very rude screaming to swipe my card when I was waiting on phone with client. Someone please properly trained staff or hire people with better costumer service and attitude to work.
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September 2021 by Milán Bojorquéz
I have never been to bank with such horrible customer service, middle aged European women was very rude screaming to swipe my card when I was waiting on phone with client. Someone please properly trained staff or hire people with better costumer service and attitude to work.
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May 2021 by Austin Shaffer
Easy drive up, right off Smoky Hill, machine always works good.
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April 2021 by Book Reviewer
Worst costumer service ever. I don't even want to give it one star. Do they hire these people off the streets? How hard can it be to add a parent to a minor's account? This isn't the first time we've done this. The first time with our first child, it went smooth. Somehow this time, with our second child, the rep and manager are refusing to do the work. They had us fill out a form to add both the second parent (no biggie, done this before). They said it would take a couple a days. Three weeks later, nothing's done. They said it's done at the corporate level and not their responsibility. Called the 800 number. The rep at the 800 number says it's done at the branch. Called the branch back and the teller says the rep and managers are out. The rep was the same rep who worked with us with our first child. How can she suddenly forget how to do the job. Unbelievable.
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February 2021 by Mark Kabigting
Mira would not help me in a tight situation saying that she could not but in actuality it was her choice not to. Thanks for not understanding will be changing Banks
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February 2021 by Rex Yates
I had several dealing with Neera from Key Bank and she knows the business! I would highly recommend her and her team at the Centennial Branch at Buckley and Smoky Hill.
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February 2021 by Bob DAddario
Been a Key Bank customer since I was a teenager. We trust them with both personal and business banking! Neera is super knowledgeable!
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January 2021 by David & Krista Simonson
Working with great people like Neera, makes all the difference in Banking. This is the time to have a bank in your corner!
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July 2020 by Carma Otoya
When I came to this location I reopened an old account I had with keybank. On the day of my first direct deposit my account was suddenly blocked because they needed me to bring my social security card to verify my account. When I had moved recently it became lost in transferring my belongings, I was completely terrified to find out I could not touch my cash or anything. Luckily, Thanks to Neera. She helped me get this issue dealt with as quickly as possible she is an amazing banker and worked extremely hard to solve my situation. If it wasn't for her I would have closed my account and gone elsewhere with my business. She is a true life saver, I will continue to come to this location for any thing I will need for my banking. Thank you once again Neera! -McKenzie