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January 2024 by John Graves
Great company friendly employees
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January 2024 by angie magatagan
What a great experience! Tyler is extremely focused on customer experience, making us feel well cared for, and outfitting us with a great vehicle!
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January 2024 by Crystal Dong
Awesome customer service
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January 2024 by Shiloh Kirby
Very fast and friendly service! Thank you!!
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November 2023 by Alexander Bozanic
Great experience. Will and Josh were super easy to work, accommodating, and communicative. Experience of reserving and picking up the car couldn't be easier. Reasonable rates too. Would come back!
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November 2023 by Tom Krapu
The guy serving us was amazing.Totally understaffed this guy was absolutely hammered. But the Customer Service he was giving was incredible including when he finally got to me.Was returning a car and he couldn’t of been nicer or more friendly.
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November 2023 by Omor Azam
Had no issues, clear communication and quick process. Josh was great.
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September 2023 by Lauren S.
Will Munn was exceptionally helpful--he stayed after business hours so I could rent a car that day when my Uber had trouble finding me and consequently got me to Enterprise after it had closed. He has a great sense of humor and excellent customer service!
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September 2023 by Sainath padamata
The pickup process was smooth. Great customer service. Josh was very friendly helping to choose whatever I needed at the location. will choose this location moving forward. Tyler was very responsive when called for an issue that I had with the car during my trip.
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September 2023 by Steve Dumonceau
Rented after my car was totaled in an accident. Worked with Tyler in the Fulton St, Centennial location. From when I first rented to each time I had to extend my rental. Tyler was great. Each time I extended, I was able to do this over the phone. Great service.
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July 2023 by Cam
Horrible! Planned a trip for over a month and last night they called and said they won't have a vehicle for me until 3:30pm. Don't trust these people!
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June 2023 by Simona
Enterprise rented me a car with 1/8 tank and never mentioned that to me even though they drove the car to pick me up at body shop. I was checking out car and saw the tank and said this is not acceptable, “I have a full day of driving and don’t expect to rent a car needing gas almost immediately.” He said ok, I’ll get gas. I had to wait while he did that and when he came back, he only filled to just less than 1/2 tank. I told him that I expected him to fill it. He said corporate won’t let them fill more than 1/2 tank. I said how am I supposed to return it back to the same place so I don’t have to pay your outrageous fee for gas? He said “1/2 tank is 8 gallons.” I said, but I don’t know how much to add to get to 8 gallons, I only know how much to replace if you fill the tank. I believe that Enterprise is doing this to make money on people like me who won’t drive all over town on 1/8 tank of gas and fill up in small amounts daily to avoid overpaying. Instead, I will put in gas to make sure I have what I need and they will benefit from the extra gas I leave in the car. I think that is another word for theft. Also, when provided car they have you initial signature blocks of all your responsibilities and terms on a small iPad. You do not see the agreement. Then they email it to you, so you still don’t see it until you open separate attached PDF. In the meantime I ask for details about agreement and he says “the normal, like no smoking or drinking”. Guess what, the car they gave me was a smoker car. Funny he didn’t mention the 1/8 tank, but he did mention I would be charged if smoked in the car. Of course the next day, even though busy, I had to call their office to tell about smoke in car. Spoke with mgr about all issues. He was good about things and will let me waste another 1/2 day getting a different car, but I don’t have time for that. Very unhappy with corporate policy of gas theft and poor service when first getting the car. Car should not have been rented with 1/8 tank and still smelling of smoke. It was not ready. That location has bad service.
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June 2023 by Jeremy Hilleary
Had a reservation through insurance company, called and was on hold for over an hour only to be told there wasn't any cars available for 4 days
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April 2023 by Victoria A.
worst customer service ever!!!! no help at all from tyler or area manager. all thry say is we do not know we dont work with that!!
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April 2023 by David Evenson
Had a rental car from insurance they only covered $30 a day needed a suv so agreed to $5 a day over insurance coverage had the vehicle 30 days and prepaid for gas should have been $200 they billed me $650 without a call I had to show up and talk to somone they promised it would be fixed by Monday it is now Tuesday no word, had to report as fraud on credit card. Horrible service and management. What a joke.
