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January 2024 by Tara Gonzales
I was so impressed by the customer service of this Enterprise team! I needed a rental car because I was getting repairs on my vehicle. They handled the claim from start to finish and were always there to help when I had questions or needed clarification. They were also just incredibly friendly, which I appreciate. So kudos to everyone at this Enterprise location!!!
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January 2024 by Jason Becker
Quick and efficient. Service was above basic.
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January 2024 by Sergei Isayeu
Rented a car here and everything was fine and easy.No issues at aloo, and the process was fast for both pick up and drop off. Will use this location for my rental needs.
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January 2024 by Layne
Casey, Tim, and the entire team at this Enterprise were so incredibly gracious and helpful. I arrived to pick up a rental that I was told had been reserved for me due to an accident/repairs that were needed, and the insurance company had forgotten to make the reservation. They worked with me and the insurance company to make sure I was taken care of and able to get on my way.
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December 2023 by A Moore
Told me the car had hail damage when I returned. Definitely did not hail at all where I live.
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November 2023 by Sara King
When I arrived to pick up the car it was ready to go and in great condition. The lady I worked with at Jordan and Arapahoe made everything clear and helped us add additional coverage. Drop off was also a breeze
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November 2023 by Richard Garcia
Really had a great experience. No complaints whatsoever. The Individual who helped me was very helpful with answering my questions. If there were any issues, they were flexible with me.
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November 2023 by Lexie Goss
They were incredibly helpful, nnd we got exactly what we needed for our family.Trey was especially extremely helpful. This 5 star review is mostly due to him!
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November 2023 by Jake McLeod
I had a great experience. Jen got me set up with my car and out the door in a way that was fast without being rushed.
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September 2023 by Fernando
Customer service is a major opportunity for the assistant manager (blonde hair).From the moment she came in, after waiting for a decent amount of time for someone to help, poor attitude and abrasive behavior was met by her throughout the interaction. Not worth another visit.Also, the vehicle (Atlas) was dirty and had to buy air fresheners due to smell.
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September 2023 by Marie Wilson
Always have a great when I rent for Enterprise. The customer service is outstanding.
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September 2023 by U Mart
I had a reservation with Enterprise scheduled 2 weeks ago to use while my car is at a body shop - on the way to the way to the shop, I called Enterprise to inform them i am on my way and they told me they have no record of my reservation, but once I called my insurance to correct the issue, the original Enterprise location told me they would not have a car for 2 weeks as they are busy. I then proceeded to call this location and when I told them about the need for a car, they informed me they have a car, but would not be able to rent to me and I must go to the location closest to the shop. I informed them other locations had no vehicle and I was OK dropping off my own car to shop and catching a ride to be able to keep my body shop appointment (which I waited a couple of weeks to get), the lady at the Dawson location said they do not allow that and hung up on me. I assumed Enterprise is in the business of car rental, but apparently not this location. The customer service was poor and now i am scrambling to figure out when I can fix my car since all body shops are super busy
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September 2023 by Abdon Espiricueta
Idk since when a Tahoe/Yukon is a not a full size. But I saw it in the front and was told they didn’t have it-Even after I had just talked with customer service. they claimed customer service doesn’t know what is available is all this not online, how would they not know. Not mad just disappointed I couldn’t be helped.
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August 2023 by Tachiana J.
As soon as I walked in met with an unwelcomed tone and completely unwilling to help. I came to town for a funeral and during that time some unfortunate things took place that lead me to have to rent a car. I've used Enterprise and Enterprise ONLY for over 15 years and have never been treated in the way I was. All I wanted to do was to get my family home. I get that their policies are their policies but anyone with any sense of empathy would've gotten their manager and looked up my rental history. I had a family emergency and I was met with a we don't care attitude. What would've cost me $250 and gas to get home now cost me $1200. Seriously rethinking my business with Enterprise
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August 2023 by Mandy Smallbone
Terrible location and customer service. I scheduled a pickup a week out.UNFORTUNATELY, when I arrived for the pickup I was told by Trey there was no reserved car for me. He told me they tried reaching out as they did see an appt in the scheduled but didn't know what it was for. Well- first it's obviously a rental car needed. Second- I never received a call. He proceeded to tell me that the call center has been screwing up appts all day and they only had a gigantic SUV available or I could call around to other Enterprise locations to find out availability. I cannot take a gigantic SUV, I have nowhere to store it and that doesn't sound pleasant driving around to me. It was also very rude that he told ME to call around when this office screwed up the reservation, so I told him to call. He then called one location (castle rock- 15 miles away instead of closer locations) and confirmed there are some cars available there. Castle Rock is way to far for me to drive to pickup and drop off a car. There is no way I can do that.End of story- I'm very upset that I didn't get a rental car as needed. I had to figure out how to get by without a car since my insurance co was footing the bill for the rental and they needed to set up billing for other rental branches.This branch obviously isn't good at scheduling or dealing with customer service. I have used other Enterprise locations before and never had issues. I did complain to the manager via email since he was conveniently not there and never heard anything back.
