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September 2024 by Ruth Ginsburg
Lying and rude - they refused to cash a check written from one of their accounts because I do not have an account with them, nor would I ever have a Wells Fargo account. Research their past and their history of criminality and data breaches - you should never trust this institution with your money and personal information either!
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August 2024 by Lidia Ga
I stop by WF and they have very knowledge teller
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July 2024 by Amy
We needed to open a business banking account fast and the team at Wells Fargo Castle Rock were amazing. We worked with Isaac & Tracy and they were super helpful - very impressed with the service!
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November 2023 by Chris Rogers
They are pretty fast with deposits. Keep Joanne out of the drive thru she is slow
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July 2023 by Jenny W.
Came in with an appointment to open a teen checking account. Was ignored for the first 15 minutes by our banker while we waited by the door. Then when we finally sat down with her, Miriam said she didn't have time to assist us because she had a meeting in 45 minutes. She also lied and said she left me a voicemail to discuss the appointment; however, I had zero phone calls and zero voicemails. I will never visit this branch again. The only positive was the teller who finally asked if she could help me after we'd been waiting for 15 minutes was very friendly.
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July 2023 by Michele Dussault
Timely and efficient
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January 2023 by Emily Marie
Steve was great and efficient
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February 2022 by Tier 1 DISPATCH
Either your new clients appreciate being disrespected or are just plain ignorant. I'm so disappointed that we ever allowed you to make us believe you actually were a respectable and honest bank. Your manager is a complete coward who insults clients that bring valid concerns to there attention in regards to business accounts. Your business bankers are incompetent and provide false information to avoid doing proper R&D. Your staff will lie to clients just so they don't have to deal with an issue they are not familiar with. We never should have given you a chance when we were warned bye previous account holders and now we are paying the price. All the good employees are gone and this location lacks the much need expertise or even plain common sense needed to operate. How can such incompetent individuals have such nice vehicles that neglect customers. Unfortunately Wells Fargo has made statements that because of covid, most of the reputable management is gone now and they have lacked thed ability to replace individuals who carry the same standards. Good luck but it's time we find a new institution and maybey time for your people to find a new career.
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April 2021 by Laura Bale
Bank set up the incorrect type of account and not held liable for their mistake. I would not recommend this branch location.
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November 2020 by Lisa Baker
They closed before business hours and the atms were not accepting deposits
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June 2020 by MissJazzy
I had Mark McCarson to assist me. He was very helpful and made the process of opening my first account easy. Along with this, he helped me learn more about how to keep my account safe and made this process fun! Thank you all so very much, especially Mark.
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June 2020 by Gary Knoust
Great service at this location. Very friendly staff.
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May 2020 by Austin Brewer
Went to this location today looking to do a withdrawal. Had to go to the drive thru then was told I could not get the money I needed and needed to make an appointment. Called the branch I normally go to and they were surprised this happened. I’d highly recommend going else where.
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March 2020 by Jazmia Victorian
I had Mark McCarson to assist me. He was very helpful and made the process of opening my first account easy. Along with this, he helped me learn more about how to keep my account safe and made this process fun! Thank you all so very much, especially Mark.
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February 2020 by Issy Lewis
Juanito has been amazing with me! He set up my account and when I came back 7 months later to apply for a credit card, he remembered me and made sure I got everything I needed. 100% recommend this branch. They kept in contact with me and kept me updated on everything
