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January 2024 by K N.
Went today and the place was disgusting. I washed my dog in their self wash area and the sink was clogged with other dogs' hair. The floor was covered with hair. It looked like it hasn't been swept in a week. The water to wash your dog was cold. My poor dog was freezing.
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January 2024 by Caleb K.
They took very good care of my sweet daughter Ivey, she came smelling good and teeth brushed.
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January 2024 by Deb F.
Monica does such a great job with my Owen the dog. He's an anxious shitzu dog and she's so good about grooming him and making sure he's most comfortable. I highly recommend this specific location and for grooming, Monica!
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October 2023 by Rachel Brower
Really friendly and helpful staff. They know their products and can make decent recommendations. They answer the phone, which is also great. The store is well stocked and clean. I had a quick trip in and out of the store today, thanks to the staff. This is our second time at this location and we've had a five star experience both times.
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October 2023 by Maxine M.
Love Wag and Wash! Monica was so good with our nervous doodle. And a great cut was done. Highly recommend her
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September 2023 by John Zaccaria
This place Great Staff is good. Everything around is good. Is especially the The wash facility
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September 2023 by William G.
We made an appointment to take out 3 dogs (malamute, and Husky) in they said bring them all in at once we called in the morning to confirm. They said yes bring them in, we did at noon. We hen immediately called back and said they really don't like to be in the cage if they could keep the girls together it would be better! They said they would be ready in 2 hours! 3 hours later we called to check they said they were not done yet? One hour later at 4 they call to say the females are not being friendly !?!!?!? They were asked not to leave them in the cages then did for 4 hours prior to touching them. We asked another person picking up there did and he was dropped off 1.5 hours earlier? So disappointed.. why torture animals, don't overbook and under deliver it suck's for the animals and the owners... so upset for my babies being tortured left in a cage in the middle of the room and disappointed as a consumer not having them taken care of.
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July 2023 by Laurie M.
Wag N Wash Castle Rock is a great place to take a pet for grooming. my dog is fearful to go into strange places so someone always comes out to my car to trim her nails. Bella used to always do her nails and she was amazing. She hasn't been available the last few times so another gal has clipped them. Great staff and so caring of the animals that come in!! Thanks to all the staff there I appreciate you all!!
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July 2023 by Asha Anderson
Placed an online order on 6/22 for a large bag of dog food. Didn't receive an email notification of my order being ready to pick up like the last time I placed an order. I called on 6/24 to inquire about my order and was hung up on the first time I called. The second time I called I was placed on hold immediately and kept on hold for 15mins. I called a 3rd time and no answer (couldn't leave a message because mailbox was full) kept calling and no answer. I waited an hour before calling back and the girl I spoke to about my order told me to just come to the store instead of looking into it. I arrive at the store today, as it is a drive out the way for me, just to be told they don't carry that size in that flavor at the store... I'm told I'd be issued a return. Very inconvenient for me because of the lack of care on my order. One and done
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June 2023 by Y K.
You'll never see the same employee twice. So many times, they're congregating and not working = poor customer service. Expensive & not worth it. Do not recommend.
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June 2023 by P. M.
I rarely write a negative review but I am compelled to do one today. We made a 1:00pm appointment for one of our dogs for a wash and brush out with a groomer. We decided to splurge on a groomer as we figured a professional would be faster than we would be. When my husband arrived and said he would like to be with the dog (older rescue dog) he was told he could take him to the cages! What! Then he was told that it would be three to four hours before the dog would be done. At no place on the website does it state that you leave the dog or that they are caged when booking with a groomer. We assumed it would be like any other professional appointment and would be seen by the groomer at the appointment time. We live two hours round trip from the store and it would be impossible to drop him off and then pick up 4 hours later as things are very busy on our farm. He was offered an 'Express' grooming with a waived fee but it would still be two hours. So, we are out over two hours of travel time and the gas for the trip and still have a dog needing a bath. The only upside is that the dog got a hamburger patty and shared tater tots at Sonic on the way home. Just be aware that an appointment time means nothing in this situation.
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June 2023 by Grandma Too
Dirty and nasty. I was very disgusted by the entire experience. I took my dog in to give him a bath and they did not have any towels and they did not have any combs or brushes or cleaning products and it was just water like from a garden hose. Also, because they did not have any harnesses or ramps, when I went to see if I could find a towel my (AKC registered) dog jumped out four feet over the side of the tub onto the slimy floor and could have been seriously injured. On top of that I was there less than 4 minutes and they charged me $22; yes $22 to put a water hose on the dog for 4 minutes without the opportunity to wash him or dry him in any manner.
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June 2023 by Angela Reynolds
I took my small dog there and was told that it would take about 2 hours. Told the staff numerous times not to kennel him cause he won't come out. After 2 hours, I went back to get him and he would not come out of the kennel and he was NOT bathed or groomed. Will NOT be taking him back.
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June 2023 by Kathy G.
Always so friendly, and my dog loves the self bath area. We go monthly for a bath and nail trim. Staff is great with my German shepherd
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May 2023 by Jill N.
If I could give 0 stars I would. Refused to groom my 3 dogs upon being 2 minutes late, after waiting 3 weeks for an appointment. Not only would they not even do 2 of the dogs, wouldnt even take one. There was more than 90 minutes left of my appointment time and they told me there was NO TIME, even for one 30 lb dog. And No reminder call, and fine being late is on me. But they actually told me they had already called other people and offered my appointment to them. Funny they didn't offer MY appointment to ME. Beyond ridiculous.
