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November 2025 by Odie
Had an amazing experience with Rylie she helped me fix my phone and was able to assist me with my phone issues. She also was able to assist the other guests while assisting me! Great multi tasker! Provided excellent customer service even while being the only employee multiple times at this location! Highly recommended her if you want great customer service and a great experience come see her! She goes above and beyond to provide a great experience!! She deserves a raise of some kind with how positive she was while being the only employee working there!
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November 2025 by Katie Humiston
Rylie at the Castle Rock Verizon store was amazing, great experience getting a new phone that I needed quickly! We appreciate it her expertise!
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November 2025 by Dana Ayer
Great customer service! After I was treated like crap at another Verizon store, I stopped by this store and they treated me very well, got me a $30 credit and restored my $10 monthly discount.
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November 2025 by Joyce
Rylie was awesome helping me today!
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October 2025 by Jewell Miller
I was having problems with settings.
The rep fixed my issue in less than five minutes so now my phone works perfect. Thanks
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July 2025 by romaira Algarin
The young man there was very fast, helping customers by himself while cleaning the store. He is a multitasker which is rare in men. LoL
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July 2025 by SECAM LLC
Not a corporate store. Very unprofessional. Told us we owed money on a phone. This was false. Just lackluster in general.
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June 2025 by Michael Shero
Unfortunately, I had a terrible experience. I went in to get some new phones and there were extra lines added to my account and I was being double charged for the new phones. I had to spend 2 hours on the phone to fix my account with customer service. Please be cautious when doing business here.
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June 2025 by Jason Brown
Diego was fantastic. We had several phones to upgrade and ran into a few issues. He stayed very late with us while we worked through the problems and get everything functioning perfectly!!
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May 2025 by JM Armour
Diego was able to fix my frozen screen issue immediately. 5 star service!
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May 2025 by Malee Wong
The store is simple, clean, and welcoming. We had a good experience with Joel and Peyton. They were knowledgeable and efficient in helping us to set up a new line. They also used mentioned and applied promos, so we were able to get discounts that we didn’t even know about. Thanks guys!!!
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April 2025 by Beverly Dutcher
Team was knowledgeable and friendly. Answered all my questions.
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April 2025 by Priscilla Jimenez
Was very pleasant and easy. Juan and Peyton made the experience enjoyable. They answered any questions I had in a way they were easy to understand.
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March 2025 by Allen W
Very polite young men. Knowledgeable and willing to answer all my questions and concerns.
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March 2025 by Grace Duffy
Agustin and Peyton did a great job for helping us today! Very professional and patience and offered a very nice promotional deal for our family.
