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January 2024 by White SShaDDow
Employee was super unhelpful, went for a dog toy and didn't see the one I wanted, Employee told me, "what you see, is what we have". Asked what the pile on top was, he said it was extra toys. Figured he would maybe get a step latter and check for me, instead he informed me the other places that sell dog toys will be closed.
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December 2023 by marjorie johnson
I have been to the Castle Rock location several times. It has always been a wonderful experience. The staff is always helpful and friendly. I just found out about price matching which is a great bonus.
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September 2023 by Spencer Hunt
Justice went out of his way to help me with multiple tractor parts, I really appreciated his professionalism.
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June 2023 by Eric Tucker
My go to for pine pellets. Normally I order online for drive up service however, today I decided to actually drop in.
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May 2023 by Philip Dengler
I like the store, and the people working there were very helpful when I had questions. I'm only giving two stars though because I came for the vet clinic... which took 2 hours to give my dog a single shot.Their organization skills for the clinic was atrocious, watching them trying to sell the shots with the vet standing right there and waiting to give the animal shots after sitting in line for over an hour was frustrating. They should of had that kind of stuff figured out well before we got to the vet.
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April 2023 by FraRiley Franklin
I wouldn’t give them any stars at all if it was an option, The manager and a employee racial profiled me because I’m black. Im super discussed at the fact I was followed around the store like I was going to steal something. Made me not want to buy anything at all. It’s a shame we are still stuck in times that should be way passed us. Never will I spend my hard earned money at tractor supply with it being my sorts time visiting the store & to be treated as a criminal.
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February 2023 by zilla roston
My go to for pine pellets. Normally I order online for drive up service however, today I decided to actually drop in.I was quite impressed with the inventory, and literally every associate greeted me an offered assistance. I had quite a pleasant shopping experience, thank you!
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February 2023 by Cher Roston
My go to for pine pellets. Normally I order online for drive up service however, today I decided to actually drop in.I was quite impressed with the inventory, and literally every associate greeted me an offered assistance. I had quite a pleasant shopping experience, thank you!
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January 2023 by GAMTEX EXPRESS
Superior quality customer service I haven't seen in a while. We were on site for a delivery scheduled for the next day. The lady at the check out register greeted us with a smile and asked if we need any help. We told her we're here for a delivery. She contacted the manager and manager Spencer Sol showed up in just a moment. He directed us to the receiving area at the back of the store. Got us out in no time, sign our BOL and we were on our way. This was above and beyond of what was required. Thank you Manager Sol and the awesome lady at the check out register at the time.
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January 2023 by Carol Skoda
The store employees are always polite, helpful and knowledgeable! Get what I want when I need it.
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October 2022 by Jake A.
Tractor Supply…I’m at a loss for words. As someone who previously thought the store was very patriotic and American, I now no longer agree with that statement. Today I found myself needing some very expensive horse stall mats, but as I started checking out at the register a certain employee ensured me that there was no longer military discounts except on TWO holidays. Absolutely absurd and disgraceful. It’s embarrassing that we can’t even help out our troops while they are fighting for our freedom and allowing for the Tractor Supply corporation to even have a platform which makes millions of dollars a year. Greedy…let’s just say Ace Hardware will be now be getting my business instead of a undeserving and un-American store.
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September 2022 by Christina Eilert
I was picking up an online order that my husband put in, and was having some trouble with it, but Ethan got it all sorted out for me. He even helped me load up the car with my heavy stuff. I had a really great customer experience with him. Thanks Ethan!
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September 2022 by Erica Danell Lindley
Best customer service in Castle Rock! ??
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August 2022 by Dave Ellis
Every time I go here they are out of stock of products their website says are in stock. Won’t be returning - what’s the point?
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July 2022 by David Parks
I'm a Castle Rock local who's been coming to this Tractor Supply for about 5 years. Every visit, I've been consistently and predictably disappointed. Over the years I've found this location is out of (or doesn't stock) common hardware items—such as garage hooks, white caulk, wasp spray, small screws, and more.Once I'd added a 10¢ loose washer to my purchase. And the cashier, instead of throwing it in or saying I couldn't buy it without a label, walked all the way back to determine what it was and charge me the proper dime, all while lecturing me. Seemed kinda petty.The majority of that fastener aisle's drawers are completely empty. Shelves are a mess, with random products strewn about in the wrong places. The store as a whole is not neatly organized, clean, or cared-for in general. From what I've gathered, most of these issues stem down not actually from the regular employees, but from complacent management, failing to place orders adequately for stock, and failing to do their jobs really at all. I guess they sit in the back in some office and pretend to respond to emails? Or maybe they aren't even on-site.I hope this TC goes out of business finally so an Ace Hardware or Harbor Freight can replace it.
