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April 2024 by Kevin B
Manager is rude, condescending and completely incapable of being respectful with customers. She has no sense of customer service whatsoever which is really rather sad for someone in a customer facing role.
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March 2024 by Marjon Zovein
The clothes are nice and the staff is always friendly and helpful, but the cost is just too expensive! I only buy things from them in clearance.
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March 2024 by Sandra Buxton
Such a fun store, friendly staff and well stocked
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January 2024 by Amanda Storm Frett
This is the second time I've visited this Torrid. The first time was a bit shocking and I had sworn to myself I wouldn't come back. However, against my better judgement I did end up going back. This time I came into the store I had my husband and daughter waiting for me in the car. My daughter is little and the weather was very cold. As I was about to check out my husband came into the store and asked for a bathroom for our daughter. I let them know that they weren't some random people but with me. This didn't matter. Themanager explained that her employees are not paid enough to offer public bathrooms. I couldn't believe that even though I was spending over $100 they wouldn't make an exception for a child. Because of this I will never be back. I rather pay shipping or retire my card than come back to this location.
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January 2024 by Sebastian
While my wife was visiting Torrid Castle Rock to use her holiday gift cards , my 6 year old daughter had to use the restroom. We were informed that the employees there don't get paid enough to clean a public restroom so they don't offer one. Extremely inconvenient as it was -2 degrees outside and were told to go elsewhere for the restroom. I would give their customer service a zero or negative stars if I could do that. Avoid the Torrid Castle Rock location at all costs. You are better off using the Southlands location or ordering online. Extremely disappointing to say the least.
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August 2023 by Mary F
Ash and Gisella were absolutely incredible!! They went above and beyond to help me find the perfect outfits. They were friendly, kind, helpful, and knowledgeable about the products. They had amazing suggestions for pieces I could put together as cute outfits. It felt like I had my own personal stylists! They were amazing and I will definitely be recommending them and this store after such a positive experience! Thank you Ash and Gisella!
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August 2023 by Rebecca Beeston
Had an amazing experience here. Went here with some friends to try and find some vacation cloths. The person who was closing, I think her name was Gisella (it was on 7/23/23), was absolutely amazing! She was helpful and friendly, but not pushy. She helped make the frustrating experience of cloths buying so much better!
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August 2023 by Op2Work
The best team ever! Thank You Ash and Gisela for making our visit so special!
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June 2023 by Sandy Sherwood
Their garments fit me like they should. It is wonderful to find clothes that I like to wear.
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May 2023 by Savanna Guffy
This locations hours are so out of wack you drive all the way there from the springs to find out they’re not open when they say and no sign on the door to communicate anything either!
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October 2022 by Lori Green
Great deals for quality clothing!! And the clerk was knowledgeable and super friendly! We will definitely shop here over and over!
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September 2022 by Dorothy Brienza
The staff was very helpful but could find what I really needed
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July 2022 by Jennifer Heiserman
Amy is amazing! She will find the perfect outfit for you for any occasion!!!!
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June 2022 by Michelle Titera
My favorite place to go to kill time. Staff has gotten much better great fashion for the mid sized to plus size. Good variety and trendy.
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May 2022 by linda tolan
So many clothes to choose from! Love their undies
