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January 2024 by David Smit
Sams Club makes a lot of sense in states where their gas prices are markedly lower. In states where their gas prices are barely lower, I wouldn’t bother with the hassle.Today they were out of carts, so I had to send one of my kids back outside to find one, yet somehow two different employees had the time (and audacity) to ask to see my membership. Management should make sure these people are outside getting carts rather than harassing their customers who just walked back in after finding that cart in the parking lot.I asked for a manager because this nonsense gets old. Asked him why they need to see memberships if you have to have a membership to check out, and the food court and pharmacy do not require a membership? He could not give me a straight answer, yet proceeded to tell me Sam’s corporate was insisting stores check for membership at the door. After pushing a bit more he admitted the only reason they check memberships is to make customers feel special. What a bunch of corporate nonsense, that customers are paying for. Sam Walton would have none of this garbage, and I hate how corporations always lose the vision of their founders.Then you go to check out and the lines are obscene. I ended up using the app to check myself out. So in the end we had to get our own cart, were asked by two busy-body employees for our membership -just so we could feel special-, and had to also check ourselves out, only to have two more employees make sure we actually checked ourselves out. Put these extra people to work!In the end the membership itself is worth it for the gas in CO, but the store itself has become too obnoxious for the savings. We are moving out of state and will not be renewing, nor will we miss it.
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January 2024 by Ashley B
I went into Sam's club yesterday to get a couple items and stop at the cafe with my family.Great place to shop very organized as well great customer service expecaly that young lady who had a very bubbly Spirit. That said her supervisor was incredibly rude to me and one of the employees there.I'v never seen someone talk down to somebody as she did.I believe the supervisor name was Diane but I could be wrong
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January 2024 by Linda Walter
Always a challenge to do self check our
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January 2024 by Ray Barros
Stopped in for a few items. I was able to get in and out quickly.
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January 2024 by Kevin B
Regrettably, my recent interaction with the optical technician, Marilyn, at Sam's Club in Castle Rock left me deeply disappointed and questioning why I am a member. Marilyn's demeanor during our encounter was not only blatantly rude but also unprofessional. It is disheartening to witness such behavior, particularly from someone in a customer-facing role where interpersonal skills should be prioritized.Marilyn's approach to customer service was marked by rudeness and disrespect, which is unacceptable in any professional setting. What stood out the most was her audibly disrespectful laughter directed at customers seeking assistance. Such behavior raises concerns about the standard of professionalism upheld by Sam's Club in their hiring and training processes.When I brought this issue to the attention of the on-duty managers, the response I received was less than satisfactory. Despite expressing my concerns, their attempts at resolution felt insincere and were filled with empty platitudes. It is disheartening to feel that feedback may not lead to any tangible changes in Marilyn's conduct or the overall customer service culture and experience.One cannot help but question why a person with such a demeanor is allowed to represent Sam's Club, especially given the premium customers pay for a membership. The incongruity between the expectation of a positive shopping experience and the reality of encountering unprofessional behavior is a cause for serious reconsideration.As a Sam's Club member, I am now contemplating the possibility of requesting a refund for my membership and washing my hands of them. The idea that customers are subjected to such treatment while contributing to the success of the store is deeply unsettling.I hope that Sam's Club takes customer feedback seriously and endeavors to maintain the high standards of service that members expect.Alternatives like Costco are looking more promising, the potential of a shopping environment where basic human dignity and respect are integral to the customer experience. I genuinely hope that Sam's Club takes steps to address these concerns promptly and ensures that every customer is treated with the respect they deserve.
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January 2024 by Lucia Fekete
The store is packed of customers.
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January 2024 by Barbara Price
Great. Just got s slice of pizza.
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January 2024 by Martie Fisher
Great place to shop
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December 2023 by Becca B.
There is an optical technician in the optical department who, on several occasions, has been extremely rude. Several months ago a family member went into their optical department and was turned away later in the evening near closing when they were told by Maryln that "they do not put lenses in Ray bans". Interesting how another technician was able to do so, as was the Sams club in Littleton. Beware of Marilyn, she apparently doesn't know how to do her job, bad mouths customers and turns away service. Funny how you have to pay for this kind of service. Shame on this employee...
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November 2023 by Melissa Golter
The pharmacist that gave me a flu shot today was so kind and patient. I came in w my 19 month old daughter and he just went above and beyond w getting us a free froyo coupon for us! Super kind gentleman
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November 2023 by D G
The entire shipping and receiving crew is great. I go about once a month to pick up 20 pallets of bottled water for a private company and they all have been very friendly and efficient. (And happy to get those 20 pallets out of their way).They also load a flatbed perfectly.Manager, please pass on my appreciation and I will see you all next month.
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November 2023 by Treasure Winters
I love going into any Sam's for my grocery needs and the kind workers here exceeded my expectations. I had an excellent customer service experience at the Cafe today around 4pm. Thanks to those two guys behind the counter!
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November 2023 by You got No jams
Geo is literally a knight in shining armor! My tire went flat on the way from Colorado Springs to Denver. I pulled off and tried to change my tire on my own, but my wrench didn't fit my lug nuts! I decided to walk to Sam's auto department and ask for a tire iron, but instead Geo offered to come down and change the tire for me. I even offered him a tip for helping, but he refused. Thanks to him I made it to Denver safe and on time.
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September 2023 by Lo Bee
Hire some employees to ring up groceries. I am constantly having to ring up a full cart of groceries at glitchy self check kiosks designed for people only grabbing a few things. Last time an employee had to come over and bend everyone's cards upwards to get the machine to read them. If you want me to ring up my groceries do you also want me to come in the morning and unload the trucks? Can I mop for you while I shop? Don't get me started on the loud volume of the robot floor cleaner machine. I hate it here, I am sticking with Costco. I have never been forced to ring up my own groceries on a problematic machine with no counter space and I've never been blasted by a shrieking beep while I shop at Costco. The prices are high and the produce is a mess of tipping stacks if moldy berries. Home decor prices are laughable. But the reason I'm jumping ship is lack of putting employees on the registers where they are needed. Don't lie and say labor shortage. If you spent your billions of profits on keeping employees you would have plenty. If you want the customers to do the work for you, discount them.
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July 2023 by Jeff Radabaugh
The quality of the Castle Rock location has gotten substantially worse over the last 6 months. I am a 20 year member and will not be renewing my membership. I pay $100 a year for the privilege to enter the store and there are no staffed check out lanes. It's cool if you want to have some self check out lanes, but don't make them all self check out. I can't wait for Costco to open in Castle Rock.