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June 2024 by خالد عزيز
Very nice
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June 2024 by Daria Loosli
Great place for a pit stop on the way to Denver. Food is great for kids and fun as a treat!!!
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May 2024 by Rajat Agarwal
newer Sam's so has lots of space. I recommend using the Sam's app scan and go feature to avoid the lines. parking spaces seem larger
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May 2024 by Jack Van Bourgondien
Pretty busy gas station everyone is on their phones while pumping gas ⛽. Wow can't anyone do anything without being on the phone for 5 minutes??? CRAZY!!
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May 2024 by Scott Morris
Nice clean store.
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May 2024 by Hofbrauhomee
After spending 10 minutes on Sams app and website trying to submit feedback, I’ve given up. Seriously WalMart, that’s kind of ridiculous. But what I wanted to tell them was that Mark running the concession stand this weekend is absolutely a valuable asset to this Sams Club. I’ve been to plenty of others where the customer service is pretty much nonexistent, but Mark is like one of the hardest workers I’ve ever seen there. And he did everything to get our order right and was extremely friendly at the same time. I would seriously do whatever it takes to keep them as an employee. All around, the customer service at this store blows away Costco. (And the experience altogether)
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May 2024 by Lizeth Carbajal
The app for gas station never works
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April 2024 by KJ TO
Was in the hotdog line for over 30mins yestereday around 6pm and when I’m ready to order the guy said he’s out of hotdogs and pizza as he only 4’mins left to close and not gonna cook more hotdogs and pizza my son was so upset really had a bad experience here and will not come back
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April 2024 by K M
Always easy shopping with scan and go on Sam's App. Great seasonal selection, and liquor/wine prices kill the competition!
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April 2024 by Carbon6s
Bathrooms need cleaned better but other than that ok
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April 2024 by Rusty Brischle
Like to shop here but large amounts to buy
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April 2024 by Tanya McMillan
We have been a long time member with multiple types of family and business memberships with Sam's Club. We visited the Castle Rock CO location on Sunday March 17th and I was not allowed to enter the building without pulling open my app on my phone despite being in a hurry and having a conversation with the young gentleman at the door. I would not be entering the building without a membership nor do I want to have my app or my wallet out while I am walking in the door due to the inconvenience of unburying it in my wallet or purse. This request is extremely inconvenient and one of the reasons I do not shop at Costco. This request really didn't occur during COVID and not sure if this is based off location. Please do not lose customers because you want to police the valued members by having to absolutely see their card.
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April 2024 by Elliot Arnell
Pharmacist was fantastic, could not have had better service- Pharmacy and optometrist are both 5 star and great. cold not recommend them more.
1 Star - should be zero for door people. Was harassed and followed into the store by a kid that wanted to see my membership card who was calling the manager on his radio like he was a rent a cop.
When I asked him for his manager on the way out, he said the manager was out smoking and he started mouthing off and treating a 22+ yr customer with no respect.
There must be no training for how to treat customers. This kid then followed me out to the manager with his camera and called the police on me. When I complained to the manager- She did nothing and the little kid started to follow me to my car.
That was the end of his door power as I told him to go back inside.
When I called in to get the store managers name, the customer service counter woman put me on hold for 5 minutes- with less than 5 people in the store and would not give the email for the manager.
The previous manager took care of these problem employees- We will see tomorrow if the new manager knows how to treat customers.
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March 2024 by Michelle Gruber
Just wanted to give a big shout out to the Castle Rock Sam's Club. After a scary & harrowing experience with a un-hinged customer inside the store, who had to escorted out (thank you store manager & others) & I think later arrested, I went to get gas at the store. I was so shaken up by what happened inside the store, I accidently locked my keys in the car at the pump. There was like 7 cars behind me..... Jake, the gas station attendant was AMAZING! He handled the situation with the upmost professionalism, kindness & compassion! Thankfully, I was able to call OnStar & had my vehicle un-locked within/under 5 minutes. After the horribleness inside the store from a raging customer, it was so refreshing to have a kind, courteous employee, who went out of his way! Very appreciated! Thank you Sam's Club employees & especially Jake!
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March 2024 by Krishna Patel
Rosemary is very uncooperative and quite rude with her attitude every time she scans my receipt to leave the store. It’s never her fault and us customers are always in the wrong or doing something wrong. Besides that, this Sam’s is pretty standard and has nice employees.
