-
July 2023 by Barb F.
This Sam's Club store is possibly the nicest/cleanest Sam's Club in the Denver Metro area, in my experience. It is also convenient to my home and business. That is where a positive review stops! Today, Tuesday July 18th, I needed to get some things for my company. I prefer shopping at Costco however Costco isn't as "convenient" for a quick trip. Sam's Club, unlike Costco, almost requires shoppers to do self check-out. I decided to get in line for a cashier. Self check was very busy with lines for all of their MANY stations. The single working Cashier had one person waiting, so this seemed like a logical choice. (I am not a fan of self check to begin with).After unloading my cart of about 10 items a hurried Supervisor approached me and asked if I was paying cash? I responded "no". She informed me that I would need to go over to the self check area, this Cashier "HAD OTHER THINGS TO DO"! I advised this Supervisor I do not want to do "self check out". (as I heard fellow customer behind me chuckle) This Supervisor took all my items off of the conveyor and placed them all back into my cart. She told me she would help me however she walked off in another direction.I reluctantly pushed my cart over into the line of self check, an employee was walking by and I let her know what just took place and I was not pleased! She said she would assist me, and started to explain to me how "self check works". LOLOL ... I told her I fully know how to do it, I just do not want to do it!! All the while the Cashier I WAS in line for was still processing customers ... not sure what "other things" she needed to do as I was told by her Supervisor?Costco has self check stations as well, however most of their Cashiers are also processing customers out. Customers are not FORCED to do their own scanning. Costco is like a well-oiled machine as the number of people they move in and out of their stores in smooth, friendly and quick.When the new Costco comes to Castle Rock I will no longer need this Sam's Club membership. Was not a fan of Sam's Club or Walmart anyway, this just confirmed my decision to give up my membership as soon as Costco comes to town. Terrible customer service, Sam's Club!!!
-
June 2023 by Tim S.
Sam's has a routine practice of changing what is available which can make shopping there a frustrating time
-
June 2023 by Kristen S.
Easily the worst customer service experience I have had in Castle Rock unfortunately. I have been using Sam's Pick up/Delivery options for a few months now for my small business, and this is the 3rd time my order has been cancelled with zero communication from Sam's. I tried reaching out on the app, the representative I spoke with let me know the order was cancelled (even though the app still showed "in progress") but they could not tell me why. They offered to transfer me to a manager. I waited in the queue for a manager for over 30 minutes until having my session ended with "no manager available". I then sent an email asking for a manager to reach out, as well as left a message at the location. It has now been 3 days and I still have not heard from anyone. I understand they are busy and mistakes happen, but communication should not be this difficult.
-
March 2023 by Sam A.
Just a nice CLEAN store with friendly folks. Sadly they rely on self service check out most times. Good lighted safe parking lot. Gas station on NW corner of lot.
-
March 2023 by Cali -.
Good prices for most things and the food court is good for the prices, holiday things get a very nice discount after that holiday is over.
-
December 2022 by Drew J.
It's convenient and well pricedThe automotive section is a hidden gem, ifYou need simple things like a new battery.
-
September 2022 by Briah D.
Managers are VERY RUDE. I've been a sams club member for over 10 years but Allison is super rude.
-
July 2022 by Lori K.
This Sam's location in Castle Rock does not keep their inventory up to date. We bought a $699 Grill Gazebo that we were told they had 5 in stock. After waiting in receiving for almost a 1/2 hour we were told they didn't have it in stock. They applied a refund but that will take them between 5-8 days to process the credit with my bank account. So they take my money instantly when they don't really have the stock in place but then can't credit me instantly... I have a problem with that.
-
June 2022 by Melissa P.
There is this guy at the tire and Battery center I think his name is Jim but he was completely rude to me he treated me though as I was a child this did happen a couple of weeks ago
-
August 2021 by Melissa S.
I like this Sams. There's always adequate parking and the store doesn't feel crowded. Right off the highway and easy to get in and out.
-
August 2021 by Bee W.
Made my trek to get my son his juice in bulk and some staples - toilet paper, moisturizer, veggies. I like coming to this location as it's clean and well lit. Huge parking lot and they have a fuel station as well. This time they also had a mobile car key making place. They have a tire center and optician. The optical place here has amazing staff. He wanted to get a roku stick for his parents and we found that as well. It's nice to be able to stock up on items which don't go bad or you use fairly quickly. Minimizes trips to the grocery store. And their cakes are a large size for the same price as the grocery store so for parties I prefer getting cake here. They taste good. Wandered around a little to look at the clothing items and books. I recommend this location of Sam's Club.
-
June 2021 by dell k.
Sam's Clubs are not created equal , this one was inviting , bright and welcoming. They had lots of products in stock. I found that their produce was a bit more fresh than other Sams clubs I've visited. I was not hounded for my Sam's club membership card as I entered the store either. Parking was plenty and this store and was located right near the freeway. I think this may be my SC of choice.
-
June 2021 by Michael W.
I love your Sam's Club there in Castle Rock. I stopped by Friday afternoon on my way back to Albuquerque to save money on gasoline - and then came inside for lunch and shopping. I was assisted by ERICKA who went way out of her way to help me find everything I was needing. What a nice lady - a real asset to your warehouse - and a super personality too! Thanks Again Ericka! All the best, Michael
-
January 2021 by Amanda McCabe
The prices, the product, and the quality of most of the products.
-
November 2020 by Tamara C.
17 Nov 20 - Visited this Sam's Club yesterday morning because they are better stocked than the one where we live in Colorado Springs. We got there early so it was not crowded so I decided to go in with my husband instead of waiting in the car for him. This store is really clean and so are their bathrooms and we do not mind driving their once a month to find the things we could not find at the grocery stores like the cranberry sauce. We also got to toilet paper and paper towels. Their seems to be a shortage of paper towels because we could not find any and had to ask if they had any. The guy told us they did and went in the back and brought two packs of paper towels, one for us and another for a gentleman that was waiting with us. We also got some meat, a rack of lamb, etc. We plan to go to this store once a month because we are impressed with the friendliness of their employees and the cleanliness of their store.
