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July 2023 by Barb F.
This Sam's Club store is possibly the nicest/cleanest Sam's Club in the Denver Metro area, in my experience. It is also convenient to my home and business. That is where a positive review stops! Today, Tuesday July 18th, I needed to get some things for my company. I prefer shopping at Costco however Costco isn't as "convenient" for a quick trip. Sam's Club, unlike Costco, almost requires shoppers to do self check-out. I decided to get in line for a cashier. Self check was very busy with lines for all of their MANY stations. The single working Cashier had one person waiting, so this seemed like a logical choice. (I am not a fan of self check to begin with).After unloading my cart of about 10 items a hurried Supervisor approached me and asked if I was paying cash? I responded "no". She informed me that I would need to go over to the self check area, this Cashier "HAD OTHER THINGS TO DO"! I advised this Supervisor I do not want to do "self check out". (as I heard fellow customer behind me chuckle) This Supervisor took all my items off of the conveyor and placed them all back into my cart. She told me she would help me however she walked off in another direction.I reluctantly pushed my cart over into the line of self check, an employee was walking by and I let her know what just took place and I was not pleased! She said she would assist me, and started to explain to me how "self check works". LOLOL ... I told her I fully know how to do it, I just do not want to do it!! All the while the Cashier I WAS in line for was still processing customers ... not sure what "other things" she needed to do as I was told by her Supervisor?Costco has self check stations as well, however most of their Cashiers are also processing customers out. Customers are not FORCED to do their own scanning. Costco is like a well-oiled machine as the number of people they move in and out of their stores in smooth, friendly and quick.When the new Costco comes to Castle Rock I will no longer need this Sam's Club membership. Was not a fan of Sam's Club or Walmart anyway, this just confirmed my decision to give up my membership as soon as Costco comes to town. Terrible customer service, Sam's Club!!!
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June 2023 by Tim S.
Sam's has a routine practice of changing what is available which can make shopping there a frustrating time
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June 2023 by Kristen S.
Easily the worst customer service experience I have had in Castle Rock unfortunately. I have been using Sam's Pick up/Delivery options for a few months now for my small business, and this is the 3rd time my order has been cancelled with zero communication from Sam's. I tried reaching out on the app, the representative I spoke with let me know the order was cancelled (even though the app still showed "in progress") but they could not tell me why. They offered to transfer me to a manager. I waited in the queue for a manager for over 30 minutes until having my session ended with "no manager available". I then sent an email asking for a manager to reach out, as well as left a message at the location. It has now been 3 days and I still have not heard from anyone. I understand they are busy and mistakes happen, but communication should not be this difficult.
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April 2023 by Michael Brown
Long review....We had tires installed in August 2022. All went well. In April 2023 we got a flat on the rear driver side tire. Called and made an appointment for the next day at 11:00. Arrived for the appointment at 10:55 and there were no associates available. I used the QR code 3 times to call for an associate with none arriving. At 11:05 another gentlemen arrived and said he stopped by at 10:00 and was told to come back at 11:00. A second gentlemen arrived. He said he had a 10:00 appointment and was told to come back at 11:00. The first gentlemen grabbed an regular Sam's Club associate from the member services desk. She was very professional and attempted to contact the appropriate associates. All of the tire service employees called out and we're not available. I was told that I would have to come back tomorrow. The associate did not have access to the computer to make an appointment, so there was no guarantee I would have my vehicle serviced. I ended up going to another tire shop and they could not service the tires because the tires originally installed at Sam's Club " do not meet the load requirements for the vehicle." So, instead of replacing one blown tire, I'm now replacing all four. If only zero stars was an option. Horrible service and will not be going back.
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March 2023 by Sam A.
Just a nice CLEAN store with friendly folks. Sadly they rely on self service check out most times. Good lighted safe parking lot. Gas station on NW corner of lot.
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March 2023 by Cali -.
Good prices for most things and the food court is good for the prices, holiday things get a very nice discount after that holiday is over.
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December 2022 by Drew J.
It's convenient and well priced The automotive section is a hidden gem, if You need simple things like a new battery.
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December 2022 by J Bee
In 2020 my new tires were incorrectly mounted and balanced at this location in Castle Rock causing a bad steering vibration. Went back and they re-balanced. The problem was less but still pretty bad. Took the car to a different Sam's Club and they discovered the old weights had never been removed when the new tires were mounted. They pulled off all the weights and rebalanced. That greatly improved things but there was still a slight vibration that wasn't there before, perhaps because they didn't do a full remount.
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September 2022 by Briah D.
Managers are VERY RUDE. I've been a sams club member for over 10 years but Allison is super rude.
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July 2022 by Lori K.
This Sam's location in Castle Rock does not keep their inventory up to date. We bought a $699 Grill Gazebo that we were told they had 5 in stock. After waiting in receiving for almost a 1/2 hour we were told they didn't have it in stock. They applied a refund but that will take them between 5-8 days to process the credit with my bank account. So they take my money instantly when they don't really have the stock in place but then can't credit me instantly... I have a problem with that.
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June 2022 by Melissa P.
There is this guy at the tire and Battery center I think his name is Jim but he was completely rude to me he treated me though as I was a child this did happen a couple of weeks ago
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October 2021 by S & C
Avoid this location for tires till they train the employees properly. 2.5 hours for a set of tires to be installed and I was the only customer there. At the end tires need to be reinstalled and rebalanced. The employee was honest that the weights could not be installed properly and upon inspection they fell off in the parking lot. I was given a $40 gift card for my time wasted but now I can't safely use the car and need to find a place to balance and install them. Horrible experience but I blame management for lack of proper training and using subpar stick on weights instead of proper lead clamp ons for balancing.
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August 2021 by Ryan Robinson
Angelina in the tire department was amazing. She also saved me money on installation by having me purchase the plus membership. I will be buying all my tires in the future from her!
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August 2021 by Melissa S.
I like this Sams. There's always adequate parking and the store doesn't feel crowded. Right off the highway and easy to get in and out.
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August 2021 by Bee W.
Made my trek to get my son his juice in bulk and some staples - toilet paper, moisturizer, veggies. I like coming to this location as it's clean and well lit. Huge parking lot and they have a fuel station as well. This time they also had a mobile car key making place. They have a tire center and optician. The optical place here has amazing staff. He wanted to get a roku stick for his parents and we found that as well. It's nice to be able to stock up on items which don't go bad or you use fairly quickly. Minimizes trips to the grocery store. And their cakes are a large size for the same price as the grocery store so for parties I prefer getting cake here. They taste good. Wandered around a little to look at the clothing items and books. I recommend this location of Sam's Club.
