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January 2024 by Sd P
First trip there will also be the last. Didn't know this place was around until petsmart said I might find something there that they didn't have, so we went to petco in Castle Rock.Initially the female was attempting to be helpful to find the item we were looking for, then turned rude. Was ok that they didn't have what i was needing, but also asked who could help with getting fish...with a snotty expression while walking away "you'll just have to wait, I'm busy".The gentleman that asked if we needed assistance as we were leaving was nice enough, but the female had already soured the first petco experience. If they hate the job so bad, why work there?
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January 2024 by Kanan Best (DigitalEyeOfTheLens)
I did a curbside pickup when I got to the store I waited in my car for over 20 minutes and no one came out. I decided to go inside to pick up my order and the store was almost dead. Normally I don't mind but the reason I did the curbside was becuase I needed to get to work.
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January 2024 by Shelby Day
I registered for training classes (in December) that started January 13. I received numerous reminder text messages, including a reminder one hour before class started. I arrived at the store to check in, only for a manager to let me know that the trainer was no longer at Petco. When I shared that I thought it was ridiculous that I received reminders and was only learning it was canceled because I showed up, the manager on duty tried to blame it on the ex-employee like it was her fault. I don't care how the system works, if Petco offers a service, and you lose that service it is up to YOU to find out and notify people that you no longer offer said service. Then because I didn't have my receipt with me (because I thought I'd receive the service), the manager couldn't refund me and told me I'd have to call Corporate. I asked him to call Corporate for me, ya know, to provide good customer service, but he declined and walked away. I called corporate, and they refunded immediately. Needless to say, though it won't matter in the grand scheme of things, Petco lost a customer today.
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January 2024 by Bill E
Good store!! Friendly helpful staff
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January 2024 by Jeffery Hamilton
A bit cluttered and not as extensive a selection as their competition but their staff were more friendly, for sure.
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January 2024 by Melanie Johnson
The lady at the counter was very polite and helpful. The coupon I received in email was much appreciated
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December 2023 by Jesse Davis
Went here for Vetco. They were friendly, quick, and helpful. I'm coming back here for all my kattens annual immunizations!
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December 2023 by Brian Sanniola
Good pricing and the order online pickup discount makes it worth the trip.
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December 2023 by George Fick
Friendly staff, convenient location.
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November 2023 by Eddie Theran
Always friendly staff
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November 2023 by POLTERGEIST
Helpful staff
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November 2023 by Sarah Doye
Such a nice Petco!
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November 2023 by Jennifer Wurtz
Wasn't thrilled with the inventory
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November 2023 by J. F. Ranhofer
It was nice to get our package on the day that it was forecasted to arrive for a change. The last time it was 3 days late.However, once again the delivery company's driver left the package out by my mailbox which is about 200+/- feet from my front door. That's why I wrote to deliver it to the front door. Plus I just had my 4th back operation on September 26th, which means I certainly can't pick it up.This had become a constant battle and I'm getting tired of it. I am going to research other providers like Chewy who may be able to do a better job than you!
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November 2023 by Martin Horton
Embarrassing and lazy staff----> saltwater tanks were dirty and disgusting---> everytime I have come here there have been fish without price tags. I Asked the associate upfront what the price was and how long the two fish I was long for were there as well as if they are eatting. She didn't answer either question instead she said that their aquatic specialist had just left and she didn't know. The Associate did not go above and beyond to help me and make a purchase did not try and retrieve the information she just to me that she works tomorrow and I express to her that I live about 30mins away she didn't seem phased to even attempt to find someone else who could give me the answers.Worst and most Embarrassing Petco in yet.Unknowable staff, lack of leadership, and worst of all lack of care towards their animals.
