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June 2024 by jayneehodgkins
My daughter has a service animal and we always have a great experience with their staff. They seem to be highly trained in service animal care. Their manager Michelle is AMAZING!!! Knowledgeable , helpful, kind, animal advocate. We will keep coming back!
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May 2024 by Nathan H
Probably will go to PetSmart from now on. Somewhat limited product availability.
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May 2024 by Ryan Bloedow
Liz worked with us today - honestly one of the most helpful employees and a true enthusiasm for animals.
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May 2024 by Jessica Fulks
Never open when their hours state. Have to wait around to be checked out cause they prioritize unpacking boxes or talking with each other. I only come here because they are 1 of 2 stores that carries Orijen.
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May 2024 by Emily Bilger
Went there to buy a betta fish. The man first told me that it was a requirement to bring water to test in order to buy a fish. Not a big deal. Then he told me "you have to be 18 to buy a fish". I'm covered in tattoos and am over 18. He then asked for my id i showed him he accused me of it being fake. Why the hell would I go through all the trouble of pulling out a fake id to buy a damn fish. I then asked for a manager and he replied "Sorry but there's nothing my manager can do". I was so fed up I went to petsmart picked the fish I wanted. No need for an Id, no need for some water testing and the store is 100 times cleaner and brighter.
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April 2024 by Lindsey Harriman
Seven. Today I found seven out of 27 (1/4) of the betas dead on display at Castle Rock’s Petco. 4+ alive with clear swim bladder problems. It was evident that no team member had checked on these betas for a while——1/4 of your betas probably didn’t all die in the course of a day. If you had checked on them, you would have seen that 1/4 of your fish were dead and needed to be removed. They may just be fish, but this is still abuse. Team members of course don’t have control over the small cups betas are placed in, but you most certainly have control over whether they’re being cared for frequently enough. At least take them off display.
- A “Karen” for the betas
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April 2024 by Kathy Green
Small but well stocked. Staff are always friendly and helpful.
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April 2024 by Sarah Forry
Sale tags always seem to either be in the wrong location or expired and its frustrating when I think something is on sale and then come to find out at the register its not on sale. Seems to happen a lot!
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March 2024 by heather
Very helpful cashi
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March 2024 by Steve Jump
Walked in this evening to 4 people in libe, nobody at the front register, one person getting crickets for a customer and no other employees to be found.
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February 2024 by Yates J. D. (Buck)
Very disappointed with the attitude and being told that the kid did not believe me when the day before I had my service dog washed and a bit of a trim done. I am very cautious with how my boy is treated. That night, after we were home for a bit, he started licking like he had some really sore areas.
I took pictures of the rash he suffered from and still suffering from that night. I was told in no uncertain terms that a veterinarian had to call to tell him that my service dog suffered this rash.
Not only that, but I would not have gone back to the store with the pictures and being worried about his health. Currently, I'm not sure if I would want to go back if I get that type of attitude from a manager at the store. The young lady at the register wanted to help, but could not at that time. The rash pictures are on his left side, the clean area is on his right side.
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January 2024 by Sd P
First trip there will also be the last. Didn't know this place was around until petsmart said I might find something there that they didn't have, so we went to petco in Castle Rock.Initially the female was attempting to be helpful to find the item we were looking for, then turned rude. Was ok that they didn't have what i was needing, but also asked who could help with getting fish...with a snotty expression while walking away "you'll just have to wait, I'm busy".The gentleman that asked if we needed assistance as we were leaving was nice enough, but the female had already soured the first petco experience. If they hate the job so bad, why work there?
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January 2024 by Kanan Best (DigitalEyeOfTheLens)
I did a curbside pickup when I got to the store I waited in my car for over 20 minutes and no one came out. I decided to go inside to pick up my order and the store was almost dead. Normally I don't mind but the reason I did the curbside was becuase I needed to get to work.
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January 2024 by Shelby Day
I registered for training classes (in December) that started January 13. I received numerous reminder text messages, including a reminder one hour before class started. I arrived at the store to check in, only for a manager to let me know that the trainer was no longer at Petco. When I shared that I thought it was ridiculous that I received reminders and was only learning it was canceled because I showed up, the manager on duty tried to blame it on the ex-employee like it was her fault. I don't care how the system works, if Petco offers a service, and you lose that service it is up to YOU to find out and notify people that you no longer offer said service. Then because I didn't have my receipt with me (because I thought I'd receive the service), the manager couldn't refund me and told me I'd have to call Corporate. I asked him to call Corporate for me, ya know, to provide good customer service, but he declined and walked away. I called corporate, and they refunded immediately. Needless to say, though it won't matter in the grand scheme of things, Petco lost a customer today.
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January 2024 by Bill E
Good store!! Friendly helpful staff
