Mattress Firm Promenade at Castle Rock is dedicated to helping customers find the best sleep solutions. The store’s Sleep Experts® undergo over 200 hours of training to assist with selecting mattresses, bedding, and essentials. Customers benefit from the Love Your Mattress Guarantee®, which offers low prices on top brands like Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®. The store provides flexible delivery options and a 120 Night Sleep Trial® to ensure satisfaction. Customers praise the staff for their helpfulness, patience, and thorough explanations, making the mattress shopping experience enjoyable and stress-free. Holly, in particular, receives high praise for her excellent customer service, communication, and willingness to go above and beyond to assist customers. Another staff member, Jamili, is also appreciated for taking the time to show different mattresses and helping customers find options within their budget. Overall, the store is known for its attentive staff and commitment to customer satisfaction.
Elijah was awesome and informative. Helped out with every question I had.
November 2025
We bought a mattress with the help of Autumn and she was awesome. She was knowledgeable, friendly, and helped us get some discounts. Thank you Autumn and Mattress Firm!!!
September 2025
Wonderful & very helpful sales associate at castle rock mattress firm.. so kimd
