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April 2023 by Elaine Garrett
Great service and wonderful people work at this state farm They are the best
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December 2022 by Janet A
Very responsive; Michele is the best!
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October 2022 by Barter King
This place doesn’t have a clue about anything. I’ve dealt with Michelle, Kendra and Matt. All they have to say is I don’t know. I have multiple refunds that the don’t know where they are. This place is an absolute joke. Been 45 days and they can’t figure it out. They just keep asking for more money. One star is to high for these clowns. Called them again today and still the same answer “I don’t know”Don’t waste your time or money……Follow up, I have called this agency 7 times as I can’t pay my bill online and they will not answer the phones or return calls. Michelle thought she hung up on me when I called and was cursing about me. This is the worst insurance company I have ever dealt with.
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August 2022 by Don Talley
Really appreciate the quick and helpful service from this agency. The whole team has been great!
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July 2022 by Tim Buggy
We have been working with Matthew Fry and his team for the past 3 years since moving to Colorado. They have actively reached out to us to do annual policy reviews. It's all about getting the right coverage, discussing life changes that may affect coverage, and looking for ways to save some money. Super happy with the choice to stay with State Farm.
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July 2022 by DJ
We found Matt very helpful in understanding the various terms of the policies and why those terms represented pros & cons in the options we could select. We found Kendra provided excellent customer service. She responded very timely to our needs and our questions. Kendra helped us through confusing points & concerns most often not of her own doing.
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January 2022 by Sarah Allan
I have had State Farm with Matthew Fry for years now. They go above and beyond to help me and assist me in a timely fashion. I would recommend them to anyone. Thank you!
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December 2021 by Derek Sikes
Never had an issue
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December 2020 by Troy White
I recently switch to a different StateFarm agent due to recommendations from a friend and poor service from Matt (1. stranded my wife on the freeway with flat tire for over 1.5 hours, didn't engage or escalate issue with roadside assistance and 2. Despite several questions about rate hikes, Matt's assistant simply replied that costs go up) Following the switch, I discovered, that Matt had been over insuring my home and auto significantly. After reviewing my policies with the new agent I was able to save 30%, a huge amount. I understand it's my responsibility (buyer beware)to review policies and rates, but I am not an insurance expert and I put trust in Matt/StateFarm. Regardless 30% is excessive. I suggest you review your rates carefully and shop around.
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May 2020 by Faith M.
I've been with State Farm for 26 years and still love them! I've had claims which they've handled well. I insure my house, jewelry and cars with them and get an AMAZING rate that no one can touch (even credit unions or military options). The Castle Rock location with Matthew Fry has always been super helpful, professional and easy to work with. Today I spoke with Brooke about emailing my lost insurance cards and a rebate for not driving our cars during the COVID 19. It was effortless and she was a breath of fresh air amid these types of phone calls that can end up taking 45 minutes and a bunch of frustration. Thank you State Farm and Brooke! Well done:)
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March 2020 by Diana Wilks
I always receive the best service from everyone at Matthew Fry /State Farm office. Thank you!
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November 2019 by Joe Graham
Top notch, knowledgeable folk here. Good insightful advice and outstanding service.
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November 2019 by Cody Imel
They were courteous. Only called to tell them our mom had passed.
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November 2019 by anonymous review
I highly recommend this location! Michelle was so helpful and I really appreciated it!
