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November 2023 by Joi Osieczanek
I’m a frequent customer to Hobby Lobby, Store 21 in Castle Rock, CO. At least twice a week. I was there on November 10th looking for specific items for a chili cook off but was told they didn’t carry that specific item.CJ helped me and apologized.My issue is with the customer service especially with management. CJ and Louise. On more than one occasion I see Louise walking around but has no intention to help either customer or employee…he is arrogant and has no idea of what consists of being in customer service. He has an interest in CJ and will giggle and help him with his schedule, ring him up so CJ can avoid the never ending long lines. I don’t care what their personal lives consist of or how every time CJ has plans he always has to work.I walked around that store looking for many items for over an hour, ran in to Louise several times. Not once did he give me the time of day or ask me if I was finding everything ok. In fact only one guy said hi and asked, if I was finding everything okay. I wish I knew his name.Back to Louise. Once in line the woman ahead of me had a return that the clerk was struggling to render. She asked for help. The guy running the front end tried to help but couldn’t so he called Louise to come help. Louise was put off, and said out loud, “what did you do now?” The woman, clerk and front end guy were embarrassed. Louise had no eye contact and was just rude. So unprofessional.I’ve observed this guy for over a year now. He needs a dose of humility as well as guidance on how to be kind and work well in a retail environment. Not to mention the store (especially bathroom) is quite dirty.
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November 2023 by Kathy Booker
They are very nice even when I forgot to pay!! I walked out and she came to my car to let me know I hadn’t paid. I was so embarrassed but she was very nice about it. I went back in and paid for my things and she never looked at me like I had done it on purpose. Believe me I had never done that before but she was very professional and kind about the whole thing. I would recommend them any time!
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September 2023 by Suanne Thompson
Love the store it's always clean, the people are really nice and they have everything in stock
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September 2023 by Christi Young
I clean houses and some of them are in Castle Rock. This store is the highlight of my trip! It is usually well-stocked and the crew is knowledgeable and ready to help!
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August 2023 by Wanda Martin
I had a really bad experience with a couple of associates on yesterday evening 08/16/2023 with a item that was okay to replace, I had purchased the item that morning and I had my receipt. I was humiliated in front of customers by a associate, to the point that I ended up leaving the store. I spoke with Cheryl at the corporate customer service office and she was so sweet she called the store for me and spoke with the store manager and explained to him that the item was eligible for exchange. I normally don't pull the race card because I hate that but the color of my skin played a major part in how I was treated last night. Geez. Learn the love of God it's real. I left Hobby Lobby in a lot of pain because of bad treatment last night. Thanks
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August 2023 by Lois K
Really nice and helpful staff. If you can imagine it, they probably have it and then some.Clean organized store
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July 2023 by IronYautja Customs
Got what needed, but always only have one line open, and I don't need my 97 cents counted back to me at a snails pace.
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May 2023 by Anastasia
If I could give zero stars I absolutely would. Unfortunately I have to choose a star, this hobby lobby is a joke, every time I go to the store they have a million employees working but yet only one cashier to check out 10 people…I spend more time in line to buy my one item than I do in the whole store. And the unfortunate thing is the employees see the line stacking up with people but do nothing to help but carry on playing on their phones. I love hobby lobby but this stops me from purchasing something and going in because the amount of time spent to pay for one item is laughable. Maybe have your employees help each other out when the cashier gets busy. You can’t rely on one cashier when there is already 10 people in line waiting to check out.
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April 2023 by H D
This place is okay. Has a wide variety of items with relatively decent prices. However, every time I come here, all the employees seem miserable. No one smiles. They don't ask if you need help. And if you ask for help, expect the bare minimum.
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March 2023 by V
The framing department did an absolutely incredible job on an old collage that I had. I forget the Manager's name, but he took down my order and apparently worked on this himself. The photos had begun to fold and looked terrible. Worth every penny!
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March 2023 by Jazmyn Black
Love this place! Endless imagination world! Also love the picture frame deals omg and all sizes and types! This place can beat Amazon on frames!
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March 2023 by Taylor Wade
Store was easy to navigate, employees seemed friendly. But the bathrooms were horrendous, I will spare the details. It was gross.
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March 2023 by Lisa Christner
I mean, it's a huge craft store. What's not to love? A huge variety of items,but never pay retail. Wait for the 50% off sales. Clean store, organized.
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January 2023 by Kim Beller
I always like going to that store. The people there are always friendly and so helpful.
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January 2023 by Marilee D.
Love all the sale prices! I'm in the store at least two to three times a month, and I usually come home with something.
