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February 2025 by Oscar Galvan
No maternity clothes here anymore
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February 2025 by P M
OMG! They are having some amazing sales for the next 2 months. I got some sweaters for 5.00 each. Some parts for 2 dollars.
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February 2025 by Rick Ayleen
A big shop. Lot of choice. The staff was nice. There were multiple discount racks here when we were there (a month ago)
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December 2024 by lisa dimond
My son lost his cell phone in the dressing room on Black Friday. The managers were patient and helpful in looking for it even though they were very busy!
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August 2024 by Stephen D.
Had to argue with staff here to get them to accept a return from online store. Manager was rude and kept interrupting as my wife tried to explain what custom service told us, and even had to show them H&M’s return policy.
Felt like they discriminated against us, as they didn’t treat other individuals like that.
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July 2024 by Keisha Clay
My boyfriend and I were followed around the store when no one else was by one specific employee. Please get your employees together and discrimination. I will never shop at this store again.
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July 2024 by Jean Baker
I was so shocked at how poorly the staff acts! It's shocking to me that a group of people who complain so much about how they are not equally treated could quickly do the same to another. If they don't like straight, white, Christian people then don't work in a store in Castle Rock and don't treat anyone so poorly! To return anything at this store is as if you are a bother to the staff! The tide is turning! Jobs will be scarce once again and being prideful will be problematic.
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June 2024 by Claudia De la fuente
Good prices for different tiers of qualities but there was no color. Description of this spring clothes is for someone who is trying to age gracefully into their 30’s
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May 2024 by Sonia Orellana Loustalet
It's nice store. My son likes it.
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January 2024 by Oye Latino TV
Good attention
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January 2024 by Maria Alejandra Duque moncada
good prices and variety of clothing styles
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November 2023 by Mike Grimm
Good options and good prices
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October 2023 by Clement Boachie Asare
Nick was super helpful, he found a shirt I was searching for and brought it to the fitting room. Great customer service, nice people quality clothes too
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September 2023 by Tatiana Konkel
Shopping after the unicorn event and honestly felt like this store is disorganized I couldn’t find anything nor anyone that could help. Granted was really busy 4 cash registers open and still line of 10 people, some things a very overpriced for the quality took 2 stars off for the disorganized and lack of transparency on their pricing is very confusing, the gentleman at the register was nice and the lady that held my shopping items so we could go eat that was really nice of them I have to say that. Overall a 3 star experience. They charge 10 cents for a bag mmm not sure what to say about that but, just be aware. Also I couldn’t find the athletic section again trouble finding what we were looking for. Hope this helps.
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September 2023 by Sunhe & Angelica
Hello Sir…Madam,After having an appalling negative shopping experience at the Castle Rock H&M clothing store on Sunday, August 13, 2023, my best friend of 20 years in which are both handicapped decided, or rather were forced to drive back to Colorado Springs. We would like to start by giving great compliments to a sales associate by the name of Shannon from the Chapel Hills Mall for her incredible service and acknowledgment of her merchandise, and outstanding service to both my friend and I. Because of Shannon, my friend and I found more beautiful outfits and loved every items she chose for us. We believe Shannon should be the role model and in leadership position for everyone at H&M to represent how a client should be treated and trained accordingly. We can’t thank her enough especially experiencing such disastrous experience at Castle Rock H&M location the day before. At the Castle Rock H&M, the sizes we needed we were not available except on the mannequin. Two sales associates by the name of Kristin and Tyler were not interested in assisting us in the least to to be helpful. Rather made us feel that we were not valued customers by continually informing us they could not accommodate us with what we needed repeatedly. They also failed to show us other similar items that could, however, reflect to help change our views on merchandise and failed miserably by not showing other items available. This includes both in the premises, and online. Their customer service were below astonishingly disappointing to say the least. Even more dismayed that I had came from Vegas to have an experience with my best friend for shopping and fun since it’s been years we both last saw this wonderful place. Our anticipated day was completely ruined with sorrow and anger. The sales associates including the manager turned us down and sent us away to other stores and disposed us as clients of their establishment with no remorse. In conclusion, we wish to thank you for acknowledging our concern and hope individuals mentioned will be held accountable for their lack of experience and integrity of customer care in the future.
