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August 2024 by jyothi bj
Loved it .
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July 2024 by DAVID Brown
Great place for back to school shopping. Great prices
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June 2024 by Awbrey Moffett
Wow. Even Colorado Mills GAP Factory employees told me not to go to this location because it is such a mess. I was shocked with my terrible experience here. I was turned away for a GAP Factory return at this GAP Factory. Tell me why your employees claimed my order was not from gap factory and told me there was nothing they could do when Colorado Mills returned my items with ease? It was a pathetic failure of your employee base. Will NEVER be coming back and will tell everybody else to never visit your store. Thanks!
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December 2023 by Elle Bruno
I went to the Castle Rock outlets to get Christmas gifts for my children yesterday and returned home to find they had not put several of my purchased items in my bag.I called today to get a refund for the three items they left out because I live an hour away and couldn't get back in time for Christmas. I spent almost 30 minutes on the phone with them as they could not figure out how to process the refund.I stated that I hope they understand I was frustrated with the current situation, and this is taking up way more of my time than it should.Shirley proceeded to be completely unapologetic the entire time, having me tell her every number on the receipt and gift card and still not being able to figure it out. And then she said to me "stop talking to us like that and giving us attitude". I could not believe it when she said that when all I said was I was frustrated. I worked in retail mgmt for many years and would have been intolerant to an employee treating a customer that way, especially after making such a big mistake. I'm pretty floored about it all.
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September 2023 by Laura
Would not accept a return on an online Gap Factory purchase. Sent me to Cherry Creek mall who would not take it either. Will not shop Gap Factory in person or online again.
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August 2023 by Abdulrhman Al Dhoun (THEDEEN_ISLAMIC_)
Good that
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August 2023 by Gautam M
Lots of choices, on sale.
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June 2023 by Jennie Pirog
My teenaged son can go into Gap and finish his back to school shopping in fifteen minutes. He loves the color selection and the consistent quality, fit, and sizing.
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June 2023 by manoj kandpal
Worth shopping in this store. Got a pretty good deal at Memorial day sale.
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June 2023 by Alex
Really not comfortable taking the family here given the company’s donation practices
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March 2023 by Jesus Enriquez
Eva was amazing! Really helpful and knowledgeable. Hope you're paying her well!
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March 2023 by Travel B
Easy to locate styles and sizes. Helpful staff. Nice selection!
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March 2023 by Asif Allauddin
Pathetic customer service, I cannot imagine I will visit this store ever where people at the register are so rude who talk rudely and also on top of that they treat customer like beggars and don’t say welcome when a customer says thanks three times for the most difficult effort that she was making to make an exchange possible, meaning the customer is not welcome again to visit!
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March 2023 by Dr. Tino Garcia
The food is authentic, I should know. This is our 5th time. All the items are excellent.
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October 2022 by Cassia Bourne
FYI - the store is NOT open at 10am like the gap factory website states and like this google profile states. Even the factory outlets state the store opens at 10am… the employee who spoke with a heavy accent was very rude and said to look at the gap website (well I did and that was incorrect) and also said to look at the bottom of your receipt.. which is like the worst place to put store hours since the invention of the World Wide Web. Store opens at 11am, FYI.
