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September 2023 by Zebedee Raven
I went into this location on Tuesday, September 26, around 2pm. There were three young females on staff. The overall shopping experience was to be expected from a 5 Below store, not very tidy or organized, nor any greeting or further communication from the staff.The subpar experience is nothing out of the ordinary from this location as the town is aware of the poor management this location has.The problem I had today, however, was that when one of the young ladies came up to check out my items for me at the self checkout, (which was quite awkward), when it came time for the 1 out of 9 survey at the end, the employee took it upon herself to select the highest rating option without any hesitation. They had closed every single self checkout register aside from the one closest to the employee counter, giving no option but to use the one they wanted.I don't mind the messy disorganized store. I don't mind the absent employees. Like stated earlier, it is to be expected. What I do find incredibly rude and distasteful is the way the employees fill out the customer surveys themselves and give the highest rating possible.Any and all survey results from this location should be completely disregarded from any district results and company praises.Instead of accepting the honest customer surveys or working on bettering their customer service, this location takes the easy way out and cheats the system.Speaking as a district manager for a retail company, this strategy is disheartening and disrespectful to your customer base.
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September 2023 by Brendan Pruitt
This store is amazing they have lots of cool little stuff and you can't beat around $5 or less. The staff is friendly and helpful and the store is always clean. Couldn't recommend it enough
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September 2023 by Beaucoup LaFlare
Great deals on a plethora of items that vary so much you will be surprised at the selection of deals and different options available
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August 2023 by Tara Holcomb
Just found this place the other day. I couldn't believe the things they had for $5. I left with a basket full, and I'll be back. They have everything. Pet stuff, workout stuff, beauty stuff, books, and games. It's pretty rad.
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July 2023 by Cyd
Very nice, but they think we are complete idiots with printing our own receipt. They always walk over and ask if we want a receipt printed so they can quickly fill out a yes or no survey for themselves.
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July 2023 by vanessa soliz
First I would like to applaud the superb customer service we received from the closing team. This was one of the only Five Belows that I entered in the last 30 minutes where I wasn't yelled at that I had only so many minutes left.The staff was also very friendly about the kiddos requesting the bathroom key.I love that this store has such a variety of products. We picked up some squishmallows for $5!! We picked up some 8 lb weights. I also picked up a cute t-shirt for my daughter. So many unique items.
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June 2023 by Angel 01
I would recommend coming here every few months Have to say you find some very Little cute items here however unless it’s a holiday no changes really happen in the store and this store does very good job keeping its items stocked
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June 2023 by Priscilla Jenkins
Good prices
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April 2023 by Mei-Ling R
This store is always well stocked and check out is fairly quick! Employees always greet you with a friendly smile and are eager to help.
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April 2023 by Bee W.
Came by to see if they still had the Funko Pop Marvel figures and they had some cool ones so I bought them for decoration for my son's graduation party. Also couldn't resist a journal with 'burn after writing in' on it. Will be a cute gift for him. There's always so many things I want to buy here.
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January 2023 by Katherine Horning
My daughter & I were shopping for items for a friend who has her son at Children’s Hospital with RSV & Pneumonia. I asked my daughter to put a toy back that she really wanted. Then the Five Below Santa’s elves gifted my daughter with that exact toy! My eyes teared up with the kindness of these five amazing human beings. Thank you beyond words to Vicky & the other elves! ♥️
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January 2023 by Ashley Roach
The manager Christina that runs the store is completely rude. She is rude to the teenagers that work there screams in their face I overheard her telling a young girl that she needs to take diet pills to lose some weight so she can work faster at her job. I have talked to several workers. They all said they dread coming to work because of the manager Christina , and they’re scared of her. She’s constantly grumpy, I will definitely be going to five below in Parker instead of the new fivebelow and Castlerock from now on she is ruining the five below experience for my kids. It’s so sad because we only live 10 minutes away from the store. And for the holidays I was looking for extra money and I was going to work there and that’s how I found out about everything that’s going on. I don’t wanna work for someone that’s gonna treat people that way, so unfortunately I decided to not work at five below because of her.
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October 2022 by Bethany Clark
Sad to see spirit gone but I love the staff they are welcoming and helpful and I love that I can find what I need .
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January 2022 by Michael Rivera
One of the coolest stores to come to Colorado. First time I was at one in Kansas City. A couple years before Covid and I liked it better then the dollar store’s.
