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March 2024 by Lauren
I booked a 90 minute massage. The therapist farted multiple times throughout the session. I’ve gotten massages regularly throughout the past ten years, it was unlike anything I’ve ever experienced before I don’t know what more to say besides that lol
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January 2024 by Danette Kertz
The best part of my self-care routine!!
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October 2023 by Jason Staadt
The staff is always friendly and all of the masseuses I've worked with are knowledgeable and proficient.
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September 2023 by TJ Molina
Do not go here! I set up an appointment for my pregnant girlfriend and they screwed up her appointment. I tried calling for 2 weeks and no one answered I had to go in there and schedule the appointment and the only time I could get was 8 am. She shows up and no one is there, has to wait outside only to be told her appointment was scheduled 45 minutes later and they refused to give her a full refund because they had to speak to me first and I'm still waiting to receive a call from this manager to get my money back. Dont schedule appointments before you open!
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May 2023 by Nicholas Baker
Judy was a very excellent person who massaged me. I'm very sad that she is no longer there. I've never been so relaxed after my massage. This place is definitely worth it!
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May 2023 by Karissa McNiven
Tammy is a wonderful massage therapist! Best massage I have had in a while!
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May 2023 by Ty not telling
I had an appointment set up for 10:45am and called them at 8:56 and left a message confirming my appointment. Verified that I called the Element Massage Metzler in Castle Rock as I know there are a couple. No return call. I wasn’t surprised as I called 4 minutes before open. I called back at 9:20 and no answer and still haven’t heard back from them. Wife called and Spoke with someone as she is the one who set my appointment anyway as a gift to me. She said whoever she spoke with verified my appointment at 10:45.I got there at 10:30 give my name and the girl at the desk said the massage person called in sick and cancelled my appointment. I drove from Larkspur 25 minutes to be here on time and that’s the service and of course no manager to speak with.They obviously couldn’t care less about anyone but them.There are plenty other places. Don’t use these folks.
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March 2023 by B R
Tracie was great, great pressure! Front desk staff was very nice as well!
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January 2023 by Gina Younger
The gals that work the front desk are always kind, friendly and eager to help when I call or come in. I always get a great massage and look forward to it each month!
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November 2022 by BRITTANY CHAPMAN
Current owner is super friendly and kind! Enjoyed my experience here! The 90 min. massage was great. The staff and environment was very welcoming and warm!! Thank you for your fantastic service!!
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October 2022 by Jill Matheson
I had a fantastic massage and the therapist (Michelle) recommended some good stretches. . I had a great experience and would definitely recommend!
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August 2022 by Josh Wade
Great experience. They found knots in my neck I've been carrying around for years.
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August 2022 by Yasmin Hayes
I bought two massages for my better half for Christmas after discussing with them if they can do deep tissue massages and get knots out. They said they will need to assign him a level 4 therapist. Our first appointment got cancelled three times, ones when he just walked up to the location, and when they finally got him in, he got a therapist that could have barely been a level 2, she could not even feel the huge knot he had and he left without feeling any improvement or impact at all. I called Elements to try to make this right but all they did was be extremely rude. They told me I can just purchase another massage. Do not waste your time and money here if you are in need of a deep tissue or impactful massage that will leave you feeling better!
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July 2022 by Yasmin Ulrich
Very disappointing experience with Elements, do not waste your money coming here. I purchased two gift cards for massages for my better half, him and I clearly communicated we need a strong therapist (labeled 'level 4' at Elements). His first appointments were rescheduled due to sick leave of various therapist, once even when he was just walking up to the location for his appointment. We finally got him booked and per their standard, the therapist treating him must have hardly been a level 2 per their standard, she could not even feel a huge knot he had around his shoulder/neck area. Needless to say this was a waste of his time. The 2nd massage he received was better but not great either. I addressed the issue with the firs massage with Kara on 6/30/2022 first who said the owner would get in touch with me as she has no discretion on managing such situations. I heard nothing from this person and called back Kara several times to obtain a status update, she said she would pass on the message that I called again. Today, 7/27/2022 (a month later) I finally got Katie, the Operations Manager, on the phone who claimed she has been trying to reach me via phone, text and left several voice messages. Which is false as I do not have a voicemail set up, and received no missed call or text. Anyway, I am happy to finally speak to her hoping to solve the situation, but she was clearly not interested in the same. She confirmed he has not seen a level 4 therapist during either of his two massages! Even though this was clearly communicated by him and myself. Her 'offer to solve this' was for him to book two new massages that we would fully need to pay again. Thank you very much but we will not use your services ever again. I know Katie or anyone else will leave a smart remark under my review claiming how they tried to remedy the situation or how they would like to get in touch with me. In reality, Elements is suffering from incredibly poor management and customer centricity.
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June 2022 by Tiffany Adolphsen
Tracy was wonderful! I had my first ever massage done and it happened to be a prenatal. Tracy was very comforting and explained everything she did. She was able to help relieve a ton of tension I had in my neck and shoulders. We discussed pressure level and comfort prior to the massage. Tracy was so kind and so professional and I’d recommend her to anyone.
