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October 2024 by Diane Ortiz
Dr Walkup and her staff are terrific. They remember who you are, they explain things well and they are reasonably priced. The facility is super clean and calm for your kitties. I’ve been going here for 20 years and this is the best version of this facility that I’ve experienced. Thank you Dr Walkup!
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October 2024 by Tony
Great staff. Dr Walkup is very dedicated and professional.
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September 2024 by Ellen Hurtado
My kitties have been patients at CRCH for almost 5 years. Each time I receive thoughtful appropriate and compassionate care from the vet(s) and the technicians. Cats are….different and I appreciate the in-depth knowledge CRCH provides to me.
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September 2024 by Lorrie Gilliam
Excellent place to take care of your kitty!
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September 2024 by Skylar Francis
After having a negative experience at our previous vet practice with both our cats and dog, I’m so thankful that VSR recommended this place. I feel so much better taking my cat here. Dr. Walkup is very knowledgeable, direct, and one of the most competent vets I’ve come in contact with. Her and her staff are caring and really take the time to listen and address any concerns you have and what the best approach would be for your cat. Definitely looking forward to getting our other cat established here and continuing with this care team for my cats needs! Ollie and I thank you so much!
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September 2024 by Pat Rosenzweig
Best vets ever. Being an only cat office is so much nicer for the kitties, no barking dogs! Their veterinary training is impeccable, and they really understand cat illnesses and the kitty aging process. If you want your cats with you for as long as possible, as we do, this is the vet for you.
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September 2024 by Rick LaPointe
Not sure where to start with this place, but here goes.
Brought my cat there to establish her as a new patient. I told Dr Walkup in our first visit that a vet 5 years ago saw bad dental issues and recommended getting her teeth cleaned every year and that our cat would usually need to have teeth removed every year based on the dental damage - it's genetic and just how it is.
That has been true - every year she's had very painful problems in her teeth and so every year she's had those teeth removed.
I explained all this in our first visit and said we should plan on having her x-rayed each year given that every year these problems have occurred. Dr Walkup was immediately confrontational and said she isn't going to do that proactively, despite our cat needing it every single year. Our entire first and second visits were like this - it felt like every single thing was an argument and she knows best about everything. Completely unwilling to listen at all
Fast forward and since she won't proactively check this stuff, our cat gets an abscess in her mouth and her face puffs up. I call and they cannot see her for two days - no emergency appointments and my cat's face is puffed up. If an abscess bursts it can be deadly. This place doesn't care - come in two days.
We get there two days later and Dr Walkup agrees "oh yeah we'll need to do that surgery you told me about. Unfortunately we have no surgery slots for 28 days." She put our cat on an antibiotic for A MONTH. This is unheard of, absurd, nuts.
We wait a month, cat gets surgery, two teeth removed. All of this could have been prevented - lots of pain for my cat, us monitoring her abscess for days antibiotics for a month, if this obstinate and obnoxious vet would have just engaged in conversation and listened instead of needing to argue and prove she's right vs the past 5 years of experience our cat has had with good vets.
When we picked up our cat, no discharge instructions at all. I had to ask the vet to come tell me what we need to do and she was annoyed at even having to tell us. Every other vet we've been at provides printed instructions and talks us through it - give her this med for a day, give her this antibiotic for the next week post-surgery, today she'll be woozy from the anesthesia, if you see blood dripping from the surgery site call us, etc. Every other place we've been to (we've moved a few times so had different vets) provided this in written format + took care to talk through it. This place provided nothing and the vet was annoyed at having to tell me any of it.
Then we get home and I realize they left white medical tape wrapped around our cat's arm where they had done her IV for the surgery. Every other place that has done this left a non-sticky wrap on that area so it could easily come off. This place left medical tape that was stuck to her fur and skin. I called and asked what to do about it and the front desk person said "yeah just pull it off". I started to do that and it ripped off fur and left her skin bleeding. I called back so angry and this time they said "oh you aren't supposed to pull it off, it will come off naturally"
Ultimately my beef with this place is the vet just wants to argue and be right, not do what's best for the animal. Every single visit, even checkups, were argumentative at best. She caused my cat needless pain and suffering, as well as risk of a bad infection. They aren't staffed properly if they can't do an emergency appt for 2 days and they can't do a surgery for 30 days.
Final icing on the cake - we went to another place and we're really happy. The new place had to call repeatedly for weeks to try to get our cat's past records. Castle Rock Cat Hospital would say they'd send them, then never do so, again and a
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September 2024 by Randall Cockreham
We are former clients of the Cat Hospital but the last several years they have had consistent problems staffing veterinarians so we started going elsewhere. One of our cats had surgery and unfortunately the hospital ran out of the small size cones for her head. We called the Cat Hospital and they said they had some and we could buy one. When my wife arrived, the manager Alyssa looked up our cat’s records and refused to sell the cone to her because we hadn’t been there in a couple years. (No kidding, because half the time there wasn’t a veterinarian there!) Fortunately one of the veterinarians heard the conversation and told her to sell us the cone.
Alyssa is the epitome of how to drive consumers into the arms of your competitors. I recommend you invest in some better strategies for success and perhaps a little training. It will make a big difference. Instead of enticing people to return through great customer service, these types of interactions guarantee not only the loss of the potential customer but everyone with whom they share the experience.
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August 2024 by Susan Grubb
I love this veterinary clinic. I like the fact that they only treat cats. I’ve had much better results with my cats than at a veterinary clinic that also treats dogs. I have always had great service and my cats are always given wonderful care.
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August 2024 by Danielle Leblond
All three of my cats absolutely love going here - they may hate the car ride, but they sure love all the pets and attention they get when they arrive at the vet! Every single issue my cats have had has been readily and easily taken care of by this team. I couldn't ask for a better!
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August 2024 by Denise Rayfield
Doctor and staff are great, I don’t feel rushed, and they answer all my questions. And love that they are cats only, no dogs in the waiting room scaring my cats.
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August 2024 by Jonie Friend
Great staff is very friendly
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August 2024 by Juliette Morehouse
My cat was very stubborn and I was unable to catch him to take to his appointment this morning. The CRCH took my $65 deposit and would not reschedule me for a Friday, when my husband would be able to help..they were callus about the situation. I will not try to come here again.
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July 2024 by Valerie Houseman
Castle Rock Pet Hospital performed a specialty procedure for my cat. They were very proactive in explaining both the procedure and her follow up care. They were very communicative with updates during her overnight stay.
Clancy Pants runs a tight ship at the front desk.
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July 2024 by Judith Sherry
Lauren,
I just had Josie in the Cat Hospital where Dr. Walkup had to put her under to shave her belly. It is a long story, but she has long hair and since being in a cage for so long she generally lays down in the litter box and, over time, the litter and her hair became attached to her skin.
Josie must have a high dose of Gabapentin just to take her in (normally) but now she has a couple big sores on her belly, and I need to wait before she has an ultrasound. She is gaining weight so that is a good thing for her.
Anyway, once I get the go ahead, I will call and get an appt. but in the interim, I need to wait a bit. Many of us NEED them!
My cats they have treated: Spook, Josie, Julep, Miele & Gracie
Thank you so much for being so kind!
Judy
