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February 2024 by nanette shorter
Good people and excellent service at an upscale customer satisfaction focused bank
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May 2023 by Cassadie Haskin
Took them TWO AND A HALF HOURS and FOUR STAFF MEMBERS INCLUDING THE MANAGER to open a joint account for my husband and I. Then we were told we could decline to order debit cards for our new account and just go have them printed at another branch, only to do that and be told the account has to be 30 days old before we can have a card printed on site, and the cards have to be ordered. Extremely incompetent and unknowable at this branch.
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March 2023 by kurtis becker
Went to cash a check and the manager took me in the office to verify my check. He decides to get on a team's meeting while working with me. Takes 20 minutes to figure it out. Then I go to the teller to cash it and they make me wait while they help a customer that came in after me. A complete joke
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September 2022 by Cookie Yeager
banking pnc 25 years we had a dispute for the first time denied they never got our letter 2 x sent that is what we were told talked to 3 rep. went on stretching the time result over 120 days closed after 25 years we will be moving on asap very disappointed!! 3000.000 gone!
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August 2022 by Laura Glick
Joke of a company. They don’t honor obligations but will try to sell you something else. They don’t return phone calls in a timely fashion unless you are a new account. Save yourself the hassle. Truly any other bank is better! Actively looking to leave as soon as possible. They only have my business by default. PNC= petty n crass. Go ANYWHERE else.
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December 2021 by Dennis H.
All the previous reviews were when this location was a BBVA branch. BBVA is no more since it was bought out by PNC which is a much more robust financial institution. PNC offers me more services and efficiencies as the 5th largest US bank. I'm delighted with the change from BBVA and am already refinancing my mortgage with PNC because Chase would not offer me, a long-time customer, a better rate.
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June 2021 by Tammy Abramovitz
The staff is always so kind, courteous and helpful. I’ve never had an issue. We’ve been with this bank through several iterations and have always experienced top notch service. Love these folks!
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July 2020 by eric trostle
Stop soliciting me or I will pull all my money out of your bank! Thanks! Welp money pulled out, you would think in a pandemic a co would be prudent, no wonder you have 2.7 stars
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September 2019 by Cj tucker
Do not go to any bbva compass do not go to none they steal out of your account over charge none of staff knows anything about what there doing worst bank ever
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September 2019 by JC Briddle
Banking. Getting charged overdraft fees with there is more than enough money in the account. And banker won’t refund all of them. Gonna go to a different back. Gypsy was the only one who had great customer service and took care of my account
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November 2017 by Sung K.
What a miserable experience. Had Andrea Brost set me up with a mortgage and how everything would be fine until they looked at the HOA at the place and declined the loan. I understand the loan decline (rather disappointed with all the rushed paperwork), but someone ordered an appraisal BEFORE I could do the inspection. I didn't hear of the loan decline until AFTER I did the inspection. Therefore I'm burned with a $180 questionaire, $250 inspection, and a $625 appraisal fee. There goes a piece of my down payment; rather stressful for a first time home buyer no? There is a $350 trip fee as the paperwork was canceled in time with a refund supposedly "requested." I was told to wait 10+ days because they are so far behind before the refund can be done. She is no longer with that branch and the person who took over this mess says the partial refund was NEVER requested to begin with! Canceling my account, never doing further business, and telling all of my friends to stay away.
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July 2017 by Courtney Greer
Whatever you do.. do not set up with this bank. They're great when they want you to open an account but the moment you're a customer you will get screwed. You'll get fees they can't explain. Nothing they tell you upfront happens. They shouldn't even be allowed to be responsible for others people money. I wish I could zero star this.
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April 2016 by Thaine Swanson
We started banking with BBVA Compass about 1 year ago and have had a great experience so far! The staff is very friendly and I appreciate the small town feel I have when working with them. We live in Castle Rock so the occasional drive to the Castle Pines branch is not super convenient, about the same as heading to the other side of town I suppose. This bank has the BEST online and mobile apps with alerts and mobile deposit (you take photo of check). You can also transfer funds easily between accounts from either your mobile app or your computer. The in-house notary was very convenient when I needed that service (thank you!). So far, so good. I certainly hope we continue to have this level of support and frustration free banking.
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February 2016 by Sara Cook
At the beginning it seems great, our rep. was friendly and helpful - but we were told to opt into some options that would be better for use, but the overdraft protection isn't protection, you pay for it, and if it has to transfer from saving to checking, you get charged $12, all overdraft fees are $38 per overdraft transaction - and when you call customer service, you better expect to be on hold for 30 minutes to an hour, and then by the time you speak with someone everything is a courtesy one time. I am switching banks immediately. Only good thing is they record all the calls, so when I needed to be escalate they will go back and ensure their staff did or did not say they could give you the refund from overdraft- again waiting 30 minutes to even talk to a rep. and then you have to wait 2-3 business days to find out the result of the recorded phone call, I would have just kept my bank in another State if I knew all these issues would have happened.
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January 2016 by Scott Draudt
Great bank great people
