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October 2024 by James Santistevan
Will never buy from your greedy company again. I'm telling family and veterans to stay away from all your products and to go with Patagonia instead.
Patagonia actually has superior products and will honor their warranties without hassle.
Seriously disgusted by Arc'teryx.
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September 2024 by Jason Herrman
Had a lot of nice gear. Clearly I forgot that I didn't want to spend $300 on a pair of pants and looked elsewhere.
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July 2024 by Dictator Xi
As a result of being an Outlet store, the service was not as good as a normal retail Arc teryx store. After season gears got a good deal when I visited.
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June 2024 by V A
Great prices ! Nice and helpful people.
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May 2024 by Hussam Abdurrahman
This store is extremely overpriced and even at the outlet nothing was discounted.
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April 2024 by Alexia An
I recently visited the Arc'teryx outlet store and had a disturbing experience with one of the store assistants. While browsing, I encountered a dog roaming freely without any leash or restraint. As a customer, this was incredibly unsettling and made me feel unsafe. The store assistant seemed indifferent to the situation, showing a lack of concern for both customer safety and store policies. This disregard for basic safety measures is unacceptable and reflects poorly on the professionalism of the staff. I urge the management to address this issue promptly to ensure the safety and comfort of all customers. I will not be returning to this store until I am assured that such incidents will not occur again.
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February 2024 by Bjoern Nordmann
Always love stopping by this store. It doesn't always have everything in all sizes, but it has a great selection of clothing.
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November 2023 by Jen Na
Great deals on Arc’teryx! Also, the employees were very helpful at finding sizes that were in back.
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August 2023 by Jen Ee
Great deals on Arc’teryx! Also, the employees were very helpful at finding sizes that were in back.
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July 2023 by Alan Ellis
This really isn’t an “outlet” store any longer. We used to go in here and find some real bargains. Now it appears to be just an extension of the retail stores in Denver….with almost full price items. The “clearance” rack is only 15% off. I can remember the clearance rack being at least 50% off. They get a couple stars because the staff are nice, but this isn’t the Arcteryx bargain store that used to be.
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June 2023 by Kayla McNeil
First heard about this location during a climbing movie showing they hosted at Ubergrippen. Stopped in today and had an awesome experience! Staff were very helpful. I had a lot of questions trying to find the perfect hard shell jacket and they were patient and knowledgeable. Nick was super nice and gave great advice based on my specific needs. Will definitely be back!
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January 2023 by Gail H
My family and I wear Arc’teryx gear for all seasons. I was in need of ski pants. Went into the Castle Rock store for the first time, no greeting when I walked in, and several employees standing around the register chatting to each other, but not once came over to me to ask if I need help. I purchased a pair of ski pants, but wasn’t completely sold on them because I wasn’t sure if they were the right pant for me. I figured I would go home and research online since the staff did not ask if I needed advice or help. After a week and a half I decided to return the pants. Again, went into the store, no greeting and several staff huddled around the register. I pull the pants out with tags from the same bag issued. The staff member looks at them and says, “no returns” then moves a pile of clothes and points to a half sheet of paper on the counter with very small print that reads something about returns. I did not have my glasses and could not read the small print so I put the pants back in the bag, left and emailed Arc’teryx when I got home. Customer service emailed me back and said they have nothing to do with the store. The one that has their name on the building and only Arc’teryx clothing inside. I wouldn’t have seen it as a big deal if I was purchasing a low quality ski pant, but these were over $400. No returns on a high end item like this and corporate doesn’t seek customer satisfaction on their product? Between the staff disinterest in their jobs and lack of help from customer service online I am highly disappointed. There are plenty of other options out there to choose from.
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January 2023 by Bryson Laing
Awesome staff and a great selection of product
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November 2022 by c w.
This is a tiny outlet with limited selection. They had only one person working on a Sunday and she couldn't be bothered to look up from her phone. No greetings, no acknowledgement that a customer had entered the store. I tried indicating to her that I needed help but this lady was buried in her phone. Not impressed, I'd stick with American brands. the Nortface next far better.
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November 2022 by Existing User
Husband loves it. It's got super comfy summer dresses, I like the clean lines and reliable material.
