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November 2023 by Josh W.
I have never been so upset in my life after a shopping experience. Visited the Castle Rock Outlets and ran in because I saw a stylish flannel through the window. After shopping in the store for what felt like 10 minutes, I was curious if anyone worked there because, besides my 3 friends, we couldn't find one other person in this small store. A long time later 2 employees walked out of the back. I had already picked out the flannel I was going to purchase and a pair of sweats I loved. I was looking for my size in another pair of sweats before checking out. As my friend was waiting she briefly sat half on a display bench. After one of the employees saw her, she shouted at her from across the room telling her not to sit there. She then walked over to us saying extremely rude things and that my friend messed up the clothes, which wasn't the case. Upon being discussed with how rude she was, I decided I will never shop here again and put my clothes on the rack and left. As we were walking out, she yelled "bye" at us and then in a very sarcastic tone yelled "we are doing the best we can" By far the worst shopping experience I've had. I am disappointed because I really liked the clothing I was going to buy, but I couldn't believe what had transpired in front of me.
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November 2023 by Blake D.
Just had an incredible rude employee be extremely hateful to us for no reason. There was also zero people even in the store to help us for 10 minutes while we were shopping. Not an employee to see and then one came out and started yelling at us for leaning on a display table. Insane.
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October 2023 by Brady S
Made a purchase from this store and ended up not loving the fit. Went to return, labels on and full receipt and they do not provide refunds. I’ve never heard of this before. Walked out with a gift card for a brand that doesn’t really fit my body. Will never shop here again.
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June 2023 by Anubha Sinha
John was Very helpful and patient helped us find what we were looking for.
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January 2023 by Robert Stockton
I have never had such an amazing experience at a clothing store. Mariah is amazing! She goes above and beyond her customer service is astonishing. Thank you so much for being so kind and helpful. I will continue to shop at this specific location because of her. 5 stars again!
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January 2023 by Ben Petersen
Wow, the wide variety of styles and helpful employees really makes this clothing store great! One thing that I didn't like was with the same style, the type of fabric drastically changes the size so you have to try on every pair. One might fit great, the next is too big, the next is quite small. Also keep on mind they stretch after a few wears, so size down. I was sticker shocked at first but the rough cost per pair after sales is $50-60
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December 2022 by Matt's Mixology Classes and Events
Mariah and the new employee (forgot name- sorry) were super helpful with getting the right fit jeans, it was amazing experience and killer deals for Black Friday! Thank you!
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November 2022 by Robert James (SLASH_wisdom)
I've only ordered jeans here online so when I saw the store I was eager and excited to try some jeans on. And Mariah was so kind she went the extra mile for customer service and I let her know. If you are near and you need some of the best jeans out there look no further.
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November 2022 by Bee W.
Black Friday shopping and saw this store. Thought maybe my son would like something from here. Greeted right away upon entering even though the associate was with another customer. Bright and neat inside. He found a leather jacket he liked and tried it on. It looked good on him but then again most things do. He's lucky like that. But the price was out of our budget. $500. I'm sure it's a good jacket and would last a long time but as a teen, fashion is more important to him and he passed on the jacket. The store's price point is high and we enjoyed looking but didn't purchase.
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November 2022 by SLASH wisdom
I've only ordered jeans here online so when I saw the store I was eager and excited to try some jeans on. And Mariah was so kind she went the extra mile for customer service and I let her know. If you are near and you need some of the best jeans out there look no further.
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November 2022 by Kristen Dodgen
Mariah was super knowledgeable and very kind! She helped me find a great fitting pair of jeans. Thank you!
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December 2021 by Lexi Becker
Beautiful ladies helped me find and order my perfect fitting jeans! Great store! Got what I wanted.
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May 2021 by Kambri Preciado
Employees may want to think about what they’re saying while customers are in the dressing room. Or better yet shouldn’t trash talk their customers while they’re trying on clothes. Completely disappointed with the staff.
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October 2020 by Michael Phoutrides
What an absolutely stellar shopping experience I had. When I came in the attendant working the morning shift on Thursday October 15, 2020 was one of the most professional and welcoming people I have ever come across. (I’m so sorry I do not have her name, I actually tried to call to get it to put it on this review but couldn’t get through). I sincerely hope the manager of this store sees this and greatly rewards this absolute professional they have working in their store. I will continue to come back to this location because of the great help and welcoming experience I had today. THANK YOU!
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October 2020 by Amanda Leonhardt
Very helpful & respectful employees! I love this store so much and love all the great deals
