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March 2024 by Kerinne N.
They have a new office policy requiring a $39 retinal scan at every exam that was previously optional and isn't covered by insurance. This really adds up if the whole family gets an annual eye checkup! They would like their patients to pay for their fancy new piece of equipment. Obviously if you need a retinal scan you should see an Ophthalmologist/Medical Doctor instead and the Optometrists should continue to use screening covered by insurance and refer to a Dr when necessary. This is a deal breaker for us and we will be going elsewhere. I called around and some offices do this as a revenue generator but many do not.
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March 2024 by Colton S
Very Very kind people! Very accommodating to my sensory issues as well.
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March 2024 by Stefanie Bolen
First visit here and everyone was amazing. Dr Ortman is fantastic and helped me figure out why my vision had been so poor. This will definitely be my new eye place!
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March 2024 by Rusty
Absolutely one of the best experiences I’ve had with an eye doctor! Fantastic staff, very professional, and yet kind and welcoming. The equipment, technology, and techniques they’re using are all state of the art. I can’t recommend this group any higher. They are truly the best.
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March 2024 by John Cuny
When I first checked in the nice lady said my exam was not covered by my insurance. I asked her to look again as my insurance has been the same for the 20 yrs I have been a patient. She checked and confirmed it was covered. Had I not I would have been charged which would not have been cool. When checking out with Daniel (I think- long gootee beard) he charged me for a contact lens exam which I did not have. Fortunately I asked for the breakdown and he changed it to the proper charge. It also was not cool and many might just pay without asking for an itemized breakdown. He was also not friendly and somewhat put off when I asked him questions about cost of new glasses lens’ and the time frame I had if I wanted to get new ones. Maybe he was having a bad day but it was not consistent with the very friendly staff you always have. He should learn every interaction makes a difference.
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February 2024 by Lorene Schlotthauer
Can’t say enough about the staff and Doctor at Black Diamond Eyecare!! The staff was very knowledgeable And patient with all of my questions. I would definitely go back again!
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February 2024 by Donald B
I've been with Dr Ortman for many years. He and his staff are extremely friendly and very knowledgeable.
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February 2024 by Paul Colomy
I had a great experience at Black Diamond. Debbie did the preliminary work and she is terrific. Dr. Ortman conducted the eye exam and he is top notch. I highly recommend Black Diamond
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February 2024 by Claudia Manding
I had surgery in one eye awhile back in a different state so finding the right eye care doctor has always been a consideration. Black Diamond Eye Care was recommended and I was able to review the doctors bio. During my visit, I felt Dr. Ortman fully understood my concerns and questions and addressed each one. He also explained everything we was doing through my appointment. I then sat down with the person in the optical shop to pick out frames. Joe was very helpful and patient and broke the cost down for each pair of glasses prescribed. I am completely satisfied with the service received by everyone at Black Diamond Eye Care and highly recommended them!
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February 2024 by Julie Brown
My family has been going to Black Diamond for many years. I was told during check in that we could not longer do eye dilation, but had to do what is now practice standard of imaging. This was never told to me when I made the appointment, and the cost is not covered by insurance which is $40. Frames, lens, contacts are expensive enough for a family of 4, but now they wanted to add an additional $120 before we even see the doctor. Needless to say I canceled the appointments for my 3 kids and requested my records. They didn’t even care they just lost 4 customers.
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February 2024 by Krissy Stasz-Shea
Always friendly, smiles and kindness. They don't push sales on you. Love that!
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February 2024 by Joyce Henning
We were able to get an appointment quickly. Exam was through. Dr took time to explain results.
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February 2024 by A Chouinard
This practice is very professional and efficient with your time. Everyone is very friendly and the office is well staffed so you are never waiting a long time. Highly recommend Dr. Rachel Hasler who takes the time to get to know you and help diagnosis problems and find solutions. She solved a prescription issue for me that my previous provider could not identify for years! Great family practice and greatly appreciate the excellent service and care. Thank you!
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February 2024 by steve harmes
Great experience
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January 2024 by Shirley Sattler
Dr. Courtney and Dr. Liu are really great! They’re very thorough and really care about your eye health and go the extra mile to treat any conditions they find. And the office staff is friendly and helpful. Wonderful practice!!
