-
February 2024 by Jim Otto
I first want to say I love my Hot Spring hot tub. Joan and Jake really came to the bat for me when my almost out of warranty tub had issues. We sent it back to factory and it came back with the same issue. After which Hot Springs stood behind their tub and shipped me a brand new tub. I know this is not done lightly. It has taken patience and kindness. I know of no other dealership or manufacturer that would come through like this. If you want the best call Jake. Thank you. Oh I love my Hot Springs hot tub. Jim Otto.
-
February 2024 by Ellen O'Gorman
Delivered a rental tub( for a special occasion) and was not told that it would take 12 hours to come to temp- then come to find out they didn’t put the heater on. FAIL
-
February 2024 by SATexan 1981
Sell Quality High End Hot tubs. Staff is awesome and great maintenance team
-
January 2024 by Christopher Whaling
Everyone has been so helpful + great service on a holiday weekend. Customer service is the most important thing to me that you can get from your spa company and these guys have been so awesome!
-
January 2024 by Christine Smith
Everyone was so nice! Great customer service from Jake. If you want to purchase a hot tub go to Crystal River Spas
-
January 2024 by Meghan Buck
We are so happy with our spa. The delivery and setup was no hassle, they took care of everything. Great company to work with
-
December 2023 by David Milne
The team at Crystal River spas was excellent. Ordering process and on time delivery were impressive. Delivery and install was very professional. I would highly recommend CR for any spa or hot tub needs.
-
December 2023 by Marshall Olsen
great company and great line of hottubdbeen using hottubs since 1995 and no doubt this company is the best
-
October 2023 by Derek Donovan
I recently purchase a Hot Springs spa from Crystal River and everything was easy and the hot tub is amazing! Brad did a great job explaining all the different hot tubs that they offer and made it easy for me to pick the right one for my family. Jake then made the delivery and installation process a breeze. I shopped around before purchasing the hot tub and am glad I went with Crystal River. I highly recommend them.
-
October 2023 by Heidi S
Great customer service from showroom to install and beyond!
-
October 2023 by Andrew Cruz
I personally injoyed the visit, There were professional and friendly and answered all questions .We are Happy customers and are now Injoying our new Hot Tube , Thank you Crystal River Spas
-
September 2023 by Tim Lanton
Cheap company. Lie to you on what you need to hear to get what they want.
-
September 2023 by John Worl
As a worker there i wasnt paid what they told me i was going to get paid for. There demand for services is quite insane and run there workers ragged. I would not even recommend this job to a homeless guy that NEEDED WORK. Say one thing do another company.
-
September 2023 by Judith Weber
Absolutely, loved the service from Crystal River Spa. Client just bought a new hot tub and we couldn't be happier with the service provided. They came out to the site to see how to facilitate the whole situation and how to best suit us. Thanks
-
September 2023 by Scot Knutson
Don’t have much good to say other than they were friendly when you talk to. We felt like they hid a few of the charges and were misleading about some “costs” until they sent the final bill. For example we talked about a salt system the entire time which I assumed was part of the cost when we made the purchase (lots of line items on the quote could have covered it and one even mentioned “freshwater system”, but ended up getting added on at the end. Additionally was told crane would be $700, they measured distance, we knew a boom truck wouldn’t work, and it was indicated in the store that itl be that amount but when the bill came it was $1655. Last thing is once the spa was delivered and set up they didn’t follow back up or even give us the chemicals or start up kit until nearly two weeks later and was left feeling a bit in the dark. They promised to send videos, give a cheat sheet, etc but never happened. When they eventually dropped off chemicals they didn’t tell us when or coordinate to go over things, was just left at the door. Overall pretty disappointed after hearing good things about them.
