-
June 2024 by Michelle Wolfe
Good store knowledgeable staff.
-
May 2024 by Paul Echo
I really should not give one star. While traveling from Texas, my keystone tavel trailer developed issues with slides and auto leveler. Seemed to be issues with the Icommand system. Mike at Royal Gourge Tuck and RV said they could fix it. I took it to him the first part of September 2023. After a couple of weeks, I called and was told part's are on order to call back later. After 5 week, I called back and was told there were issues with the Icommand system that they had to rebuild i, and I was on a waiting list for parts. I asked him if I could just leave it with him to fix that I needed to go back to Texas. He said no problem that he would call me when it was fixed. I called back several times to check on it over the next several months. I received answers like the parts did work have to order more. There are too many issues with Icommand. The company is rebuilding it. After 6 months of excuse, I found out from the warranty company and from ASA(the makers of Icommand) that nothing had ever been filed for repairs. Warranty company had no record, ASA had no record, and they even said they were not having any issues. 7 months of wasted time, lies, and deceit. Royal Gourge had never even looked at my RV. The final excuses were it will not get fixed without out of pocket money. Even though they had not even looked at it. Mike said they had RVs that had been o there lot for 3 years waiting to be repaired.
So unless you have a lot of money and time to waste, don't go here for repairs. So many things could have been different with a little up front honesty.
-
May 2024 by Perry Handy
This dealership is 30 to 40000 over nadA value. Beware
-
April 2024 by Thomas Walker
They don't tell the truth they promise to fix things and don't do it and say they did not say what they promise
-
April 2024 by Randy
Had our coach overheat. Mike and Doug are excellent mechanics. Redid a lot of the engine. Runs terrific and very honest and reasonable. Kept it clean and everything was right where we left it. Highly recommend. Ya it takes awhile because they probably take on more work than they should but I'd rather wait than turning down the job or doing a poor quality job. Family business. Appreciate you guys
-
April 2024 by Jacob Ferguson
Called in asking about a job, basically got laughed at for asking for a living wage, Mike in service then proceeded to talk negatively about camping world, basically stating I don't know what I'm doing because I was trained and certified through camping world and then hung up on me.
-
December 2023 by Georgette Pardee
RV has been there 16 months.....People are nice, but speed is nonexistent. Some delays were not their fault but could have been handled better....
-
December 2023 by Nick
These folks repaired an axle on my travel trailer for me that every other RV/Trailer company said could not be repaired. That was 2 years ago. Since then, I have pulled that trailer across 9 different states and put close to 5000 miles on it.If they hadn’t taken care of me, I would have been stranded in Colorado Springs for 6-8 weeks waiting on a new axle that was on back order.I can’t say anything about their Rv or trailer Sales, but for their service side, they went far above and beyond, and did not overcharge me. I was expecting to pay twice what they charged me.The owner was the one I spoke with and the one that made sure I got taken care of. Before we even knew exactly what it was going to take to fix it, he promised me that we would figure something out to get me back on the road. They did just that.
-
November 2023 by Rod Hanoon
These folks really took care of my wife and I when we were in a bind. Good communication and a job well done. Thank you!
-
October 2023 by Patrick Griffen
Terrible service. I purchased a brand new 2022 Voltage RV from this place in Sept 2023. I immediately started to notice things that were falling apart in different areas. I contacted Ashley, via text message, on Oct 4th. On Oct 5th, per her request, I sent Ashley photos and videos of damage. On Oct 10th, I tried contacting Ashley again via text but no response. Oct 12, I tried contacting Ashley again via text. A few hours later, Ashley said she was running errands and would get with Mike again to see when we can get in for repairs. I’ve sent in a request through the company email but no response. Today is Oct 19th, 2023, I tried contacting Ashley via text again but no response and still no word. Not sure how to proceed now. Guess I’ll try and find a different dealership to assist with repairs. Just for a buyers’ WARNING , if you purchase an RV from this place, don’t expect any further service afterwards.
-
October 2023 by Andrew Reed
Very rude staff. Did not have the part I needed. Do not recommend.
-
October 2023 by Orlynn D.
A piece of crap business ! brought our trailer in and they had it for months ! all of their work was below standard ,soaked my insurance company for over 20,000 dollar's , on our way to Az the leaf springs they replaced came loose ,we were so lucky we weren't killed ,wore all 4 of the tires to the core.Cost us over 2000 to have it repaired .This morning I looked at the roof they replaced last year holes all over old debri poking thru , don't bring your trailer here !
-
August 2023 by Jason Davis
Very nice people ?
-
August 2023 by Jo-Marlitte
Great service, a bit of a pain to park in their lot though.
-
August 2023 by Cynthia Dewey
We received great service.
