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January 2024 by Charlie Welch
My Ford Edge's engine was replaced in Colorado after a water pump failure during vacation. The initial installation failed, requiring a second engine and three months of waiting. Upon finally receiving the vehicle, I was told the online warranty system would handle everything should a problem arise and no paperwork was needed. However, after 20,000 miles, an oil leak emerged from the timing chain cover. My local Kansas dealership revealed the warranty hadn't been activated due to missing paperwork required from the service department. The first dealership claimed ignorance despite charging over $7,000 for the engine and failing to activate the warranty. Avoid this dealership at all costs. They caused undue stress and left me with a defective engine and no warranty.
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January 2024 by G “Jersey” A
The staff here replaced my key fob batteries and didn't charge me a penny! Thanks for awesome service! ???
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November 2023 by Ryan Hatch
Our truck was stolen and recovered. They were quick to fix and return it to us.
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September 2023 by Joe Pavlecich
I stopped by this morning when they opened and the manager John said his service appointment schedule was full. I was able to ask him some questions and he offered me advice to fix my main problem and also helped with a few other minor tasks like checking fluids and a door issue that was preventing it from being opened. Based on his pure hospitality and genuine interest in helping out a customer passing through town, I'll give them 5 stars. Thank you again!
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April 2023 by Wabi InC
Called needing a car part, was supposed to get it delivered the next day, instead it needed to be picked up. Once we arrived. they couldn’t find the piece that is needed. That is down right low quality service, and I wouldn’t recommend this place if you’re in a emergency at all.Edit to owner: The piece was a upper Radiator hose for 2011 fiesta 1.6L. This has taken place within the last 2 days.
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November 2022 by Debbie Wise
Great vehicle buying experience!
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October 2022 by Peter Banks
I called last Saturday to service. They told 2 weeks out. I'll have someone call you Monday to set up an appointment.5 days later no call as of yet.
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July 2021 by Jessica Crowe
We took our car to get looked at because we are having transmission issues and to have a oil change. The only thing they did was the oil change. I still can't leave town because they wont look to see what is wrong with our car to get it fixed.
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June 2021 by Kim Cunningham
Jon, Bob, the ladies, and mechanic have gone out of their way to help us after we had major transmission problems traveling to Kentucky. We left our truck their indefinitely until it can be repaired. We are confident they will get the job done. Jon even came in after church today to help us transfer everything in our truck to our rental truck. We could tell that everyone there was concerned and truly wanted to help us! Thanks to everyone at Burlington Ford-Lincoln!
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April 2021 by Matt Worrell
Excellent customer service. We arrived after close when Jon Lind helped us replace our tire when we had a blow out I-70. Kindness like this is so uncommon. I highly recommend taking your business here as you will be treated with custom service that goes above and beyond.
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January 2021 by Tammy Davis
The ABS and traction control light came on in my 18 f150. I went in the dealership at 430 in a panic. They pulled it in and found the hub bearing was bad. I explained to them I was headed south with an oversize load and had to get back on the road. They did an emergency warranty and had me on the road the next morning. I can't say enough about the customer service. Big thankyou to the service tech, parts department and thankyou Shannon you guys went above and beyond!!
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December 2020 by dheerajreddy kandiga
Awesome service. I stopped here on Saturday to fix my gas leak at engine compartment for my range rover, manager Jon and other staff was very helpful and worked tirelessly to fix the issue for more than 6 hrs on weekend. I was so happy and they helped me to get back on road.Thank you so much Jon and team.
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December 2020 by sai vineela ganti
Manager Jon helped us to fix our vehicle, he went above and beyond to get us back on road which is very kind of him.I would highly recommend visiting this place without any hesitation.Great work Jon and team.
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December 2020 by Hari Krishna Gaddipati
Very friendly and helpful employees. They worked late for me to get me on the road. I have a land rover broke down near the Burlington exit and they checked the issue and immediately called Land rover to make sure if I am covered under warranty before they even start working on fixing my car. I would definitely suggest this business because I have never seen reasonable prices for the work and every employee is very friendly and patient.
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August 2020 by Kristen Ann Monks Jeffrey
Burlington Ford always goes the extra step. Thank you for your excellent service.
