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December 2023 by Anthony malette
I was treated badly and I won't ever return the counter person seem condesending
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December 2023 by trf 3.
I recently rekeyed my entire house and had a wonderful experience with my favorite local hardware store! Prices were reasonable and they were kind enough to help me with an urgent key related issue! Great job Mitch and team, thank you so much and keep up the great work!!
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October 2023 by david garcia
Friendly staff. They always seem to have most of everything you need. A little pricey but they are the only place in town most of the time
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September 2023 by Blaze Cochise
Ace Hardware formerly True Value of Buena Vista, Colorado. If you’re Black, Latino, or Native American don’t bother spending your money here. They’ve got some serious racial profiling going and are rude and disrespectful. They make you feel very uncomfortable. It’s unbelievable that in this day and age there are businesses that employ people of this nature, It’s disappointing and disgusting.
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June 2023 by Robert E.
Bryan really helped me out! He worked with me one on one and really took his time to make sure I got what I needed. I would give him a raise. The store also has a giant selection.
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June 2023 by Laurie Dusenberry
I absolutely love the store. The service is fantastic and they are always willing to help. Great products!
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April 2023 by Jami Bixby
I've been painting my office and have had to come in several times to get white paint. I accidentally grabbed two cans of paint that were the wrong base. I came in and switched them out for the correct ones. I go back in today to get my last cab and the same lady who helped me previously asked me if I had the right one and said, "Are you sure you got the right one, because I got in trouble last time for you getting the wrong ones."I've worked in customer service most of my life including now managing many businesses. One thing you never do is blame the customer and make them feel bad for making a mistake regardless if you got in trouble. I said back, "well mistakes happen."The lady has short brown hair and is probably in her 50's. The initials on my receipt is JTM. I highly recommend letting her know that it's not good customer service to point out she got in trouble for a simple mistake. I had my receipt to exchange the paint, and had literally just bought it a few hours before exchanging it. I had only opened one and realized the color wasn't the same.I will continue to shop here, but will avoid her checks from now on.
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February 2023 by Logan Myers
Women standing around the back complaining. Doing nothing. I walked around for 20 minutes looking for one someone to help me and couldn't find anybody. They were not busy. I left empty handed.
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November 2022 by DirtTrail_overland
Great visit making new friends.
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October 2022 by Adam Krysl
Very rude staff. Always act like I am wasting their time when I ask for assistance. Go to Leadville Ace, they are great.
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October 2022 by KC Lynn
Well stocked store, that’s incredibly clean and well organized. Not overly pricey either which means I’ll be back.
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October 2022 by Linda Sawyer
True Value is switching to Ace in the near future. This hardware store had want I needed. I got my step stool and coffee decanter replacement.
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September 2022 by Ed K.
I recently needed a very special fuse for a GPS unit. As I traveled I would stop in different stores trying to obtain this fuse. No luck. I am in Buena Vista,Colorado camping and fishing and decided to try again at auto supply store. They said no way but try Ace going out of town North.This is where I met a lady by the name of Jeaney,I hope I am right on spelling, who said she was a new employee who would help me. We first went to a section but no luck. She then said lets go over here and nothing plus another employee said they did not carry. Then she tried another, nothing plus told again did not carry. Jeaney said I believe there is one more place to look, and there it was, two to a package. She gently open package, incase she needed to put back, and we compared the best we could, old eyes. Jeaney said lets go get a magnifying glass to be sure. I had what I needed.Also before I left she taped package back together so I would not loose. If I had to describe Jeaney I would first say that she is awesome, long gray hair, glasses and nice smile and half my age and I am 80. This is the type of customer service that so many places are missing , but not Ace Hardware in Buena Vista.Thanks JeaneyE. KrechFranklin,Tn
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August 2022 by George McIntire
Took in a 30 lb propane tank with approximately 2 gallons in it. Just wanted to top off. Almost did not bring as plenty. Went to pay and was charged for a completely empty tank.Never again
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August 2022 by Kelli Emmans
Awful, rude service. Called in advance to see if carried certain item before making the 40 minute drive. Was told yes. Get there, they didn’t have it. Manager and staff were ignorant on their items in store, and found it easier to blame me for miscommunication than to own their mistake.True value in poncha springs is far superior in knowledge and helpful staff.
