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February 2023 by Anthony malette
Knowledgeable staff and much better than there competition as far as parts on hand and if you order something it gets there.
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October 2022 by Nancy Majecki
Having battery problems. They escorted me to the correct row and even suggested a great product. It worked great! Also met a fuzzy puppy and asked if there was a groomer in town for my puppy. They were a source of knowledge... Found the dog store and my dog got a bath!. Great day in town! Thanks NAPA!
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August 2022 by Thea Reiff
These folks are great! Highly recommend if you need help with your vehicle!
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July 2022 by Smith-Valle Jen
Absolutely ? loved this place being from Ohio my high-school friend and I got totally wasted July 3rd woke up on the 4th in turtle camp grounds super hungover at tires and my friend just lost it swore we were never going to have any luck with anyone being open..Well we'll well we drove 2 hours to Walmart no automotive shop so passed odd friend a d jolly old me go to g I've up and bam these guys TOTALLY OPEN WAS SUPER RESPECTFUL SWEEET AND DOWN RIGHT THE MOST CARING GENEROUS YOUNG MAN ever he patched our tore and actually put it on for us afterwards free of charge just amazing guys thanks
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January 2022 by Bill Geddes
Nice people, good service. I was concerned about getting my sprinter van oil changed with the right oil, correct volume. Now I have a local business I can depend upon.
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November 2021 by Matthew Schoger
BV Automotive is always courteous and easy to work with on all my truck and SUV repairs. I’ve trusted Duff and his team to help on many types of diagnosis (I generally tell him the sound it makes - lol) and repairs. They are always on time and great at estimating non-routine repairs.Services: Engine repair
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October 2021 by Arunrith T
I suddenly had trouble getting my gas cap to click shut after I had filled up my tank that day. Since I was up in the mountains with my two kids, I was somewhat worried about driving it around like that. Caleb, the salesperson, was nice enough to take a peek and troubleshoot what was wrong. He recommended a new cap and helped me put it on right then and there, despite it being a busy day. I'm grateful for his help. Everyone at the store was very friendly.
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October 2021 by Bryon Bowers
They are always helpful, and they have always been able to get the parts I need whether in stock, or if they have to order it.
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August 2021 by Joshua T.
I'm really impressed with the service I got at BV Auto. A bunch of dash lights came on on our 2007 Toyota Tundra. I checked the OBD codes (Protip: Get an OBD code reader, it'll save you so much time and effort!) and it said that the truck had a bad knock sensor. Whatever that is. I called BV Auto, and told them what was going on. They researched the problem before I got there (rodents often chew through the sensor lines up here), and they had already ordered the parts when we showed up. They quoted me a worst-case repair cost; it turned out to be half of the quote. They got it fixed same-day, and removed a rodent nest from under the hood as well. Great service, inexpensive repairs, proactive research on the problem, and the work is guaranteed at any NAPA auto care center in the country. What more could you ask for?
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August 2021 by Tracy F.
This place has awesome customer service! I had a fairly serious problem that could've potentially left me stranded in Colorado and I need to be back in California to start work a few days later. I got into Buena Vista late at night after the store was closed and left a message explaining my situation. When I went in in the morning, they had already listened to my message and said that they'd be able to work on it and get it ready for me by the end of the day, which they did. In every way, they exceeded my expectations. After fixing it, as I was driving back to California cross country, I got a text from them asking how everything was going... Now, the chances of me being a return customer under normal circumstances would be slim considering I'm not from the area and only stopped there because it was an emergency, so they really had no incentive to reach out as far as return business was concerned... However they did anyway, which says a lot about their customer service. I was definitely impressed! Duff, who appears to be the head honcho and was at the front desk (also the one who called), is awesome. Thank you for your prompt and professional service. If I'm ever in the area again you will have my business guaranteed!
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August 2021 by Casey M Rand
Travelling through and had an error code and some engine misfiring on my conversion van. They were professional and helpful on phone, worked to get me in promptly, diagnosed a couple of loose wires, tightened them up and got me back on the road! Great service. Honest mechanics. Really helped a guy out of a tough spot. Appreciate these guys.
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August 2021 by Helen Millett
They're very thorough and polite and helpful. I would recommend them to anyone
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July 2021 by Brittney Davenport
We had a spark plug blow out the morning we were supposed to be driving home with our three little kids. We were SO impressed with Duff and his crew. He knew exactly what was wrong as soon as we cranked the engine on, let us know his wait time and gave us great advice on where to go to see if anyone else could get it done faster. The couldn't. He ended up getting us fixed up the same day and we were able to make it home as scheduled and paid less than we expected. So thankful for great service!
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July 2021 by Joey D
Duff gave us a great price, great service, and turned our terrible day into a good one. The threads in one of the engine cylinders failed - blowing the spark plug out like a champagne cork. Duff diagnosed it before I even cranked the engine. Thanks for caring Duff!
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July 2021 by Steve Empey
We were visiting Buena Vista from Colorado Springs and unexpectedly had our alternator and water pump fail. Our mechanic in the Springs had a client who recommended BV Auto. We were able to get our vehicle towed there, and were very impressed with their service. Everyone was very friendly and helpful. They were able to get 2 major repairs done very quickly. I would definitely recommend BV Auto to my friends and family. Steve EmpeyService: Electrical repair