-
April 2024 by J J
I could not even ask questions with out eye rolls and rude gestures. This company used to be amazing, what a shame to have hired rude humans to ruin your once amazing reputation. I will never come back
-
January 2024 by Angie Wright
You can't do better than here. Everyone is Friendly and the process is usually very quick. Very convenient for anyone's schedule.
-
January 2024 by charlie taylor
I was in and out just like with my old lady
-
November 2023 by Julio P.
Went to get my car fixed paid over $1000 when all they could've told me was it needed a new engine block and now I can't get my money back since it's costing over $10000 for a new engine block why even charge me for a piece it didn't even need if you were just going to give up and just ask for a new engine block knowing that I would decline the engine block
-
October 2023 by Yorg Y.
Terrible service after you buy a car. Will not return phone calls, and has not done any recall repairs to my vehicle.
-
October 2023 by J Ote
Very fast and expert service thank you.
-
October 2023 by Eugene Iakovlev
Beware of this place. They exhibit disorganization and lack professionalism. I inquired about the possibility of getting an alignment done within a day, and they assured me it could be done. However, I ended up collecting my truck three days later, with inflated tire, and it was dropped in a corner of their parking lot. This happened just before closing time, and no work had been performed at all. I strongly recommend avoiding this place.UPDATE: I had an appointment, and the truck was just dumped across two parking spaces, unlocked, with a dead battery and flat tire. Despite being promised three times that the job would be finished by the end of the day, it never happened. So, I took the keys and went elsewhere. This is a working vehicle, and time was of the critical.Service: Steering & suspension repair
-
October 2023 by Antonio J.
Sil Ter Her Motors appears to intentionally discriminate against African Americans. Our experiences was that they were discriminatory, disrespectful and dishonorable. In a recorded conversation, the Vice President, Greg Larson hung up in our face after stating he "felt triggered." Totally unacceptable. They failed to timely handle a Care By Volvo subscription return and had to be called multiple times to do what their fiduciary responsibility is. We gave an opportunity for them to address Greg's abhorrent behavior & this horrendous experience and they failed to call back. Tried the owner and didn't hear back from him. Our experiences shows that their leadership is rude, unprofessional, and uncivilized.
-
September 2023 by Chris Lilly
Quick and accurate services. No run around or suggestions for work I didn't really want at the time. Josh did a great job keeping me up to date on progress throughout the day. Thanks!!
-
August 2023 by Dustin Poland
Absolutely terrible. Do not take your car here. We bought our car from Sill -TerHar and have had nothing but great experiences with their service department. Quick Lane is not their normal service department. We took our car in for an oil change and they found an mysterious slash on the inside of the tire that looks like they cut it open with a knife. After fighting with them about it the whole day our warranty finally covered that, but now we needed 3 other tires because otherwise only 1 would be new and it would cause issues. $1300 later, they broke the hub cap cover replacing the tires. They told my wife "I don't know if it was you or us, but we'll cover ordering a new one." We've never touched the tires on this Lincoln. We finally get the car back, and the driver side window doesn't open and close correctly. Likely a setting issue, but still a pain. Use Sill TerHar service, but stay FAR away from Quick Lane. They are terrible.Update- Read the response. Any apologies in the for breaking the hubcap cover or messing up the window settings? No. Just like at the shop just being defensive and covering their own butts. Got appt scheduled with the REAL Sill Terhar service and as usual they were pleasant and helpful. For real, just avoid Quick Lane.......it's not worth it.Another update- Our car has been leaking oil since we got it back. So, not only was our experience terrible, and they found a way to get more money out of us, but the thing took the car in for wasn't done correctly. Aweful.
-
August 2023 by Eric A.
Go here if you like poor customer service. We stopped in to look at the new CX-90. After 15 minutes of walking around and browsing the inventory we decided to leave as no one acknowledged or even said hi. Maybe the Mazda dealership in Aurora will be better at customer service.
-
August 2023 by Leslie S.
I had a great experience at the Mazda section. I was able to get a perfect and beautiful Mercedes Benz c300 for an incredible price. These vehicles are rare to come by at this dealership. The car is STUNNING and in top condition. Thank you to my extremely professional salesman Homer who made the whole experience seamless and less stressful. He really made this purchase one of a kind.
-
July 2023 by Julia Titarelli
Sean was incredibly helpful and accommodating to us today! He helped us get in and out quickly, allowing us to work around tight timing with two vehicles. Work was done fast and the waiting area was comfortable. We were treated very well and will be coming back for service in the future!
-
July 2023 by Michael L.
STEER CLEAR OF THIS DEALERSHIP!!! Absolute worst place to do business. Horrible Communication.Horrible Customer Service. Horrible Order Entry. Horrible Follow-up with Customers.Zero (0) star rating! Had to leave a 1 because the system will not accept review with 0 stars.My example is based on an Order placed Nov 15, 2021, for a 2022 vehicle. Order was supposed to get converted to a 2023 due to supply chain issues. Instead, the order was overwritten with someone else's order in September 2022. After 9 months of repeatedly reaching out to the dealership and salesman was finally told 9 months later that the vehicle Ford Motor Company and I were tracking as mine - was not. It wasn't until I walked in the door 605 days after the original order was placed, that I was informed that they had made a mistake, and that the vehicle was not going to get built in 2023. After all that all they offered was "I'm sorry"!
-
July 2023 by Nightmareloo
Took my car in for a quick check on a recall. Was told they would not do a recall, but then gave me a list of $6000 worth of repairs I suddenly needed. Took my car to 2 other mechanics to be told 50% of it wasn't needed at all.When dropping my car off, I asked to have air put in my tires since they already had it. When picking it up, I asked if that was done and was told yes.... When getting out to my car, I discovered that was a complete lie.In the end, I was charged $200, and didn't even get the two things I dropped it off for, completed.Complete waste of time, and money.
