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August 2023 by Aimee Frank
This is Aimee Not Uriah you have these numbers mixed up somehow and I've asked to have this fixed several times and the front desk can not seem to do it. Brenda however is fabulous and the only reason I'm at this location.
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July 2023 by Rachel Jakubowski
Becca is definitely a skilled therapist but my experience was not great because she was coughing throughout my session. She said it was allergies but regardless, nobody wants to be coughed on for an hour.
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July 2023 by Christopher Brown
Angel is always great. Great massage. In general with all the providers- One thing I would say is that I need like a minute or less to get dressed afterwards- shorts,shirt, shoes on and go. Don’t need to stop massage at 10 minutes left. So for some of us quicker dressers, maybe you could note on account that don’t.need 8-10 min at the end?Same with undressing and laying down. I need like 30 seconds then I lay there for 7-10 minutes sometimes waiting to start. Other than that it’s a great bunch of folks and the desk staff is always nice.
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July 2023 by Susan Stark
Brenda is an incredible therapist! We had a great conversation and I felt so much better, not only physically, but emotionally as well. I’m glad I got to meet her.
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June 2023 by Mona Vick
I had great massage at Massage Envy. Walt was very attentive to my needs. I left feeling relaxed and ready for my weekend.
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June 2023 by Dale Leonard
Angel is a skillful massage therapist and she is my 'go-to' therapist. I know each time I see her she will get me healing from my training. Thank you Angel!Dale Leonard
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June 2023 by Kathy Thompson
Joslynn is very knowledgeable. She offers alternative remedies for what ails you. For example, using a specific CBD lotion for relaxing tension spots.
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May 2023 by J Sterling
Massage was great. Other than the coughing throughout the entire massage.My wife purchased a 90 minute massage for me for our anniversary. When I go to pay with the the gift card, I’m told I owe another $75? I ask how and I’m told by Shelby that my wife paid for a member 90 minute massage? I asked her how would they have not caught that we weren’t members when it was purchased? She replied sorry, but the Thornton store must have made the mistake and didn’t offer to honor what was purchased.I’ve been up charged an additional $75. Shelby was pretty condescending and the young man at the desk kept cutting me off and not allowing me speak. They blamed it in the Thornton location and would not honor what was paid for. Needless to say, I went from be relaxed to quite perturbed by the customer service that I was receiving.I’ll never recommend or return here. Poor, poor service at the front desk.Review edit- it’s now been a week later and still haven’t heard from the manager as promised last Tuesday. Poorly ran facility. I’ll be contacting corporate.Massage Envy - Vista Highlands after speaking with owner, the poor service that I have received is obviously a reflection of their leadership.I’ll be filing a complaint with Dora.
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May 2023 by Jer Sterling
Massage was great. Other than the coughing throughout the entire massage.My wife purchased a 90 minute massage for me for our anniversary. When I go to pay with the the gift card, I’m told I owe another $75? I ask how and I’m told by Shelby that my wife paid for a member 90 minute massage? I asked her how would they have not caught that we weren’t members when it was purchased? She replied sorry, but the Thornton store must have made the mistake and didn’t offer to honor what was purchased.I’ve been up charged an additional $75. Shelby was pretty condescending and the young man at the desk kept cutting me off and not allowing me speak. They blamed it in the Thornton location and would not honor what was paid for. Needless to say, I went from be relaxed to quite perturbed by the customer service that I was receiving.I’ll never recommend or return here. Poor, poor service at the front desk.Review edit- it’s now been a week later and still haven’t heard from the manager as promised last Tuesday. Poorly ran facility. I’ll be contacting corporate.Massage Envy - Vista Highlands after speaking with owner, the poor service that I have received is obviously a reflection of their leadership.I’ll be filing a complaint with Dora.
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May 2023 by Nicole Parianos
Was excited to finally use a voucher I received for a 60 minute massage. Facility is nice and my massage therapist, Lisa, was amazing! 5 stars for Lisa.BEWARE IF USING/PURCHASING A VOUCHER - when I went to check out I was informed that the voucher (not a gift card) that was purchased at this location for $51 during a previous promo period had expired and I would have to pay the difference from the purchase price of the voucher. (A 60 min massage is $125)The voucher clearly says DOES NOT EXPIRE. There is no mention in the fine print of any specific dates or that the bearer might have to pay any price difference from the time of purchase.They eventually "honored" it but told me that next time, for my other voucher, I would have to pay the difference. Maybe their system has changed since it was purchased but, seems like a scam to sell vouchers at a discount then try to charge the recipient unexpectedly!
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May 2023 by Jer Sterling
Massage was great. Other than the coughing throughout the entire massage. My wife purchased a 90 minute massage for me for our anniversary. When I go to pay with the the gift card, I’m told I owe another $75? I ask how and I’m told by Shelby that my wife paid for a member 90 minute massage? I asked her how would they have not caught that we weren’t members when it was purchased? She replied sorry, but the Thornton store must have made the mistake and didn’t offer to honor what was purchased. I’ve been up charged an additional $75. Shelby was pretty condescending and the young man at the desk kept cutting me off and not allowing me speak. They blamed it in the Thornton location and would not honor what was paid for. Needless to say, I went from be relaxed to quite perturbed by the customer service that I was receiving. I’ll never recommend or return here. Poor, poor service at the front desk. Review edit- it’s now been a week later and still haven’t heard from the manager as promised last Tuesday. Poorly ran facility. I’ll be contacting corporate.
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April 2023 by Leona Schenck
Naomi has been nothing but helpful for my skin care. She explains what she is doing and the benefits. You can tell she cares about her work and is very professional. She has an amazing vibe and will make you feel like you are working with an old friend.
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April 2023 by Cone Vaughan
I’ve visited many different Massage Envy locations and the Vista Highlands location has topped them all. Friendliest staff. Great recommendations. Very receptive and respectful massage therapists!I will be visiting this location from now on!I have also followed Sean from the Thornton location to the Vista Highlands location. I HIGHLY recommend booking a massage w, Sean!
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April 2023 by Jane Hilleren
The waiting room was clean, quiet and comfortable for the 90 min I waited for my husband’s session to complete. Time went by quickly.It was his first session in many years and was with one of the best deep tissue massage therapists I’ve encountered. It was a positive experience for him. My hope is that he will continue to work through old running injuries in this way.My 60-minute session, following, was appropriately light and well-adjusted to my temporary medical condition. It was with the same therapist who ASKS, LISTENS, and provides MASSAGE accordingly.Our therapist is already very much in demand; so, selfishly, I hesitate to give name. However, fair is fair and Brenda deserves to be recognized. She is excellent in every way.
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March 2023 by Kendall Jaderberg
Never expected to pay so much for a massage. Took months to get an appointment, finally got one on a random Wednesday I was able to take off work. They were super cryptic about price and even though I got zero add-ons, it still cost $250. Even Spavia doesn’t charge that much and yet I find their service superior. The atmosphere was cold and bright, like I was laying on an operating table. Giving 2 stars, because I still walked away with a massage. But I won’t be returning. If I get anymore gift cards, they’re getting regifted.
