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10:30AM - 7PM
16765 Washington St, Thornton
Internet Service Providers
“CJ has outstanding customer service. He was so efficient at his job. Very nice and personable and will continue to do business at Verizon with CJ's fantastic customer service.”
“Beca was outstanding. We came in with my elderly parents, myself and my twins looking to upgrade our plan and phones. She spent so much time explaining things in detail so my senior parents could understand and she helped everyone get into their upgraded phones. She was beyond patient and very helpful detailing all of the changes. Thank you Beca for your help today”
“Leslie is a BOSS! Super helpful, accommodating, awesome personality! Installed my screen protector perfectly and helped me with information about the upcoming T-Mobile fiber. Thanks Leslie!!!”
“Dan was incredibly patient and helpful while assisting us with finding a new phone plan and swapping out our phones for the iPhone 16. He took the time to explain everything and was very patient with all the questions I was asking. He made the whole process smooth and was so detailed in helping me get all the information I needed. Really appreciated his patience and amazing customer service.”
“My mom and I came in a month back with a problem that nobody in the store had ever seen, and that we had been attempting to resolve (to no avail) for years. We were admittedly not the easiest of customers. Though we ultimately did not get the resolution we hoped for, and will likely not be staying with T-Mobile, Josh and Rheanna deserve 5 stars. Josh was the first person in all these years to validate us in our continual problem with T-Mobile and, despite being new, he did everything in his power to help us. When our problem exceeded his abilities, he referred us on to his boss, Rheanna, who was equally as patient and helpful. All said we spent hours bothering these two, and they were nothing but patient and understanding.
So 0 stars for T-Mobile as a company, but 5 stars for Josh and Rheanna at this location.”
“We've been a customer for over 5 years. Really appreciate the on-the-call service for help when it's needed in addition to a great value for all of the service we use.”
“Mr Brandan B. Helped me out today. He was very fluent in trying to make things go my way and we agreed on my plan so that was a win win. Thank you Brandan. Thank you Verizon Wireless. Keep up the great work.”
“This T-Mobile shop (store? franchise? office?) was quite busy when I arrived, but I was helped after only a very short wait. The staff member addressed my problems efficiently and effectively, and I was soon departing as a very satisfied customer. It was a good experience overall, and I’m happy to recommend this shop, store, franchise, or office … to my friends.”
“We had a great experience, we were greeted right away. The store was very busy. The staff were professional and polite. They showed an amazing ability to multitask and serve many customers at the same time. The manager was dedicated to resolving our phone issues and never gave up and succeeded. We are ecstatic with the service which displayed an in-depth knowledge and adept experience of a cell service technician. With all the high intensity customer demand going on around they where still able to have some witty humor. Thanks for the fun experience.”
“Gilbert and Jorge came in with an issue with my account and both of them took care of all my issues. They resolved all my issues and I'm happy to be with T-Mobile.”
“I’ve been here twice and each time was helped by a lady named Guille. She’s always so pleasant and patient not to mention super knowledgeable about the products/services. She really works hard on delivering excellent customer service. We had to wait for my daughter’s phone to update and she checked on us frequently, offered water, pulled up extra chairs to sit. Overall great experience!”
“I had a billing error that was TMobiles fault and I couldn’t figure it out on my own; I came in here hoping for some resolution and Dan gave me faith in customer service again! He read all notes in my account, found out what happened and when he couldn’t solve it, he personally called and dealt with 5 different people in 3 departments for over an hour. I am grateful that employees like Dan still take time to retain customers and provide service that goes beyond expectations. Definitely kept me as a customer.”
“Probably the best customer service I’ve had walking into an xfinity, both times for this location. Both guys were extremely helpful, I’m upset I forgot the other guys name who helped out before but Daniel today was awesome. Thanks, man!”
“Transferred my 2 lines from T-Moble. T-Moble has been hacked 8 times in 5 years and now they wanted me to give them my bank account number for autopay or loose my $10 discount. No way I would trust T-Moble with super poor security. I worked with Jerome Vigil who was great. He was friendly, knowledgeable and got both phones set up and all of the data transferred. Great experience. Jerome, well done!”
“Great experience here. Joshua was stellar and helped us with exceptional service. It’s not every day that you walk into a store and interact with happy employees honestly. Every else there is pleasant and helpful.”
“Just wanted 2 Thank...Kristen?...June 6th...We just needed a Tablet case...She let us...look in the drawer...Where they were kept...Picked out an Otterbox...case...
She made transaction...fast and painless...
02/23/2024 ..Thanks Connor and Jesse?
My phone wouldn't send or receive Text messages..Was very strange..
Thanks, for your Help..”
“Great staff. Helpful and professional. Worth the wait. UPDATE: Been coming here for almost ten years. Jamel is the Best! Verizon better take good care of him. Thank you so much”
“I've had nothing but wonderful experiences at this store. I specifically want to give a shout out to Dominique. I've had two interactions with her. Once to buy a Samsung watch and another to trade in a phone. On both occasions she was friendly, knowledgeable, helpful and a lot of fun!”
“Customer Service was excellent if only you get the same in your phone avenues you tech support sucks. Took 6 months and 3 of them and I finally have the right box you need to train them. If I were paying for flex we would have a huge problem. Get your stuff together xfinity I only keep you because Im forced to”
“Page was am awesome help and was able to lower my bill by over $100.00.Corporate stores for some reason have more staff and they are WILLING TO HELP. Me and my son received exceptional customer service from Page. She was ?”
“Making an appointment online was easy. From the moment I walked in, I received great customer service. Jasmine was wonderful! She was very patient and understanding about our issues. She was very knowledgeable about services. And she addressed all of our questions and concerns. Overall, we had a pleasant experience with the help of Jasmine.”
“I had my services installed last week by Andrew. He was very polite, knowledgeable and helpful. Took his time, getting high speed internet now. Thank you so much!!!”
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“My wife and I again used T-Moblie at Flatirons. We choose this store because a few years ago we upgraded and used their service and it was a very good experience. Fast forward to January 2025, it was time to upgrade once again. The employees that helped make the upgrade possible did a tremendous job. Danny, Riley and Dominic helped us so much with the upgrade. Without their help, we couldn't have done it. Thank you Cyndi for having employees with time available to help customers. We will not go to a phone store that doesn't have a staff to assist with the purchasing of a phone and the transfer of phone data. They answered all our questions and never seemed to be in a hurry or bothered. We have been to other phone stores and you are on your own- no help whatsoever. So this Flatirons T-Mobile is the place to go.”