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October 2024 by Armando Aguilera
Quick attention
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April 2024 by Andrea G
Title: Disappointing Experience with Hunter Douglas Window Treatments Review:My experience with Hunter Douglas window treatments has been far from satisfactory. What I anticipated to be a straightforward process turned into a prolonged ordeal lasting from September to April. Despite my initial excitement, the journey to get things right was marred by multiple re-orders and persistent issues with both the product and its motors.The prolonged wait and repeated setbacks were undeniably frustrating. I had hoped to have my window treatments installed and functional within six weeks, yet it stretched into months of inconvenience and disappointment. The delays not only disrupted my plans but also tested my patience and confidence in the brand.While I understand that challenges can arise during the manufacturing and installation process, the extent of the issues encountered was disheartening. The repeated need for re-orders and the persistence of problems with the product and motors left me questioning the quality and reliability of Hunter Douglas window treatments.Overall, my experience with Hunter Douglas has been marred by prolonged delays and recurring issues, resulting in a significant inconvenience and disappointment. As a consumer, I expected better from a reputed brand like Hunter Douglas.
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April 2024 by PUNK
Pick up product as truck driver ?checked in at 7am now 2pm,already 7hrs waiting still not finish yet. I have to drive 9hrs after done. ?
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February 2024 by Jeff Markman
I purchased eight battery motorized shades in 2017. They worked okay for a couple of years. The software is extremely flaky and wont hold settings. The shades won't hold a closed position so they hit the window sill. The communications hubs fail repeatedly. About a year ago one of the shades started going through batteries every couple of months. I lived with the other issues but I can't go up on a ladder six times a year to change batteries. I contacted Hunter Douglas and found out that the motors are discontinued. A Hunter Douglas VP (Ross Garretson) suggested that I should relate the expected life and support of HD Shades to a cell phone. Really? I am now installing outlets to see if converting to 110 will resolve the issue at a cost of $600 to me. The reseller distributor I have is ok but Hunter Douglas failed on creating a supportable product or road map to avoid shades going in landfill. The motors for the shades are discontinued and unavailable. No end of life notice, no communications. I wish I looked at other alternatives and forecast having to replace these at some point soon. Buy something else.
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January 2024 by Peter Wa9272
Honeycomb curtains are so bad that they can fall apart one by one in just three years! It’s different from ten years ago. Can the quality be delivered at this price?
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December 2023 by J M
I purchased eight battery motorized shades in 2017. They worked okay for a couple of years. The software is extremely flaky and wont hold settings. The shades won't hold a closed position so they hit the window sill. The communications hubs fail repeatedly. About a year ago one of the shades started going through batteries every couple of months. I lived with the other issues but I can't go up on a ladder six times a year to change batteries. I contacted Hunter Douglas and found out that the motors are discontinued. The Hunter Douglas representative (Ross) suggested that I should relate the expected life and support of HD Shades to a cell phone. Really? I am now installing outlets to see if converting to 110 will resolve the issue at a cost of $600 to me. The reseller distributor I have is great but Hunter Douglas failed on creating a supportable product or road map to avoid shades going in landfill. I wish I looked at other alternatives and forecast having to replace these at some point soon.
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November 2023 by Sheriff Joe
Nice products, but the whole deal falls apart upon delivery. Partial deliveries tossed in my alley, sales rep doesn't know where half the shipment is, total logistics disaster. My installer told me this happens all the time. If you want to actually receive your product, order elsewhere. HD is also light years behind on automation.
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July 2023 by roberto cesar Aguirre
Well, 1 hour and a half to load was very good for me, it doesn't hurt me
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March 2023 by Jerold T
My Architectural firm for years specified or recommended Hunter Douglas blinds until I spent over $6000 for blinds in 3 rooms. I intended to follow up with the other rooms and my vacation home at a later date. The blinds fit and work well in one room with basic 36"x60" blinds. A game room with 36"x72" blinds are too deep for the window inset and are a problem. The biggest problem and disappointment is in the master Bedroom with two sets of sliding glass doors that are 9' wide.The weight is to great for the 9' length and very difficult to operate. The rollers broke twice on one set and the ** warrenty was basically worthless. I had to find a repair person and go through the process of getting the blind to the repair facility. I was not permitted to drop the blind off so I had to pay for the repairman to get the proper box, take the blind down and deliver it to the ** repair facility and then a month later pick it up bring it to my house to reinstall. I did this twice and the cost was around a thousand dollars for the two repairs. I paid about $1000. per blind when I purchased them. The 9' length is too heavy for the ** mechanics but they sold them to me anyhow. The other blind is not easy to use and I'm very careful with it. My wife cannot use either of the blinds and at some point I'm going to just get rid of all the ** blinds and install a better product. The firm now warns clients NOT to purchase **. It's not just the money wasted but the effort and frustration I have had to deal with.
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March 2023 by Jerold T
My Architectural firm for years specified or recommended Hunter Douglas blinds until I spent over $6000 for blinds in 3 rooms. I intended to follow up with the other rooms and my vacation home at a later date. The blinds fit and work well in one room with basic 36"x60" blinds. A game room with 36"x72" blinds are too deep for the window inset and are a problem. The biggest problem and disappointment is in the master Bedroom with two sets of sliding glass doors that are 9' wide.The weight is to great for the 9' length and very difficult to operate. The rollers broke twice on one set and the ** warrenty was basically worthless. I had to find a repair person and go through the process of getting the blind to the repair facility. I was not permitted to drop the blind off so I had to pay for the repairman to get the proper box, take the blind down and deliver it to the ** repair facility and then a month later pick it up bring it to my house to reinstall. I did this twice and the cost was around a thousand dollars for the two repairs. I paid about $1000. per blind when I purchased them. The 9' length is too heavy for the ** mechanics but they sold them to me anyhow. The other blind is not easy to use and I'm very careful with it. My wife cannot use either of the blinds and at some point I'm going to just get rid of all the ** blinds and install a better product. The firm now warns clients NOT to purchase **. It's not just the money wasted but the effort and frustration I have had to deal with.
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March 2023 by Carol C
We had installed Hunter Douglas cellular shades throughout our entire home when we bought it about 12 years ago, and like some of the below reviews, had experienced more issues than we thought reasonable for the amount of use. When several of our shades needed repair again towards the end of last year, I finally called Hunter Douglas customer service directly out of frustration to see what they could do to remedy the situation.To my absolute delight, the Consumer Support Escalation Specialist ******* offered to remake the problematic shades at no cost to us after reviewing our situation (and prior repair invoices). And when she found out that our original fabric had been discontinued, she extended this offer to the adjacent shades in the same room to maintain uniformity. She also sent me punctual updates regarding status as there were several delays due to supply chain issues. I never had to chase her down to find out what was going on and expectations were appropriately set as it did take a couple of months to receive the shades.At this time, all of the new shades have been installed, are operating very smoothly and look beautiful! The company has definitely made improvements to the operating mechanisms and materials as the shades feel more durable now. We're very thrilled with the outcome and our confidence has been restored in the company, so would highly recommend them to consider for your window treatment option.
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February 2023 by Ariel Medrano
(Translated by Google) Very slow to load I arrived at 7am I reported they gave me the door and it is 12 and noon and they still have not finished loading sad(Original)Muy lentos para cargar llegue a las 7am me reporte me dieron puerta y son las 12 y del medio dia y todavía no terminan de cargar triste
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July 2022 by Frances B
I bought lined *********************** with Valence for a triple window above a kitchen cabinet. This was part of a larger order, and there is a problem with this one only. They cannot be operated when standing on the floor, as the string catches on the valance.When I called the company I bought from, they immediately picked up (on April 20). On July 7, ********************** to say my only option was to pay additional $780 for a lesser quality product!!! I suggested that we get a single blind and have a chain operator. This would be considerably cheaper than the option I purchased (3 single top up bottom down shades). The company said Hunter Douglas would only make as a triple, because that is what I originally ordered. SO - either I pay $780 or have blinds that cannot be operated.They should not have sold a blind that would not work. They shouldn't charge me more for the same product that does work. If they have to remake as a lesser priced option, I should receive a rebate.Hunter Douglas - do you agree? (3 stars as I had to rate and I like the blinds, and the problem is with your distributor). I did file a complaint with Hunter Douglas but went right back to distributor.
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May 2022 by Andie Smith
I just spoke to Roxanne about replacing two of my Duette Easyrise clutches, and she was so very rude! If I ever talked with someone like the way she talked to me, I’m sure I’d be fired! Wow!
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March 2022 by monty singh
Please don’t come here for delivery or anything you guys have to waste your hours 0 star for workers
