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February 2024 by Alyssa Haverfield
The manager was miserable, so it was definitely unpleasant making a return. It felt like we were being scolded for being there lol.There were also inconvenient rules in place that while no fault of the employees there, made making a return even worse.For one, they don’t offer store credit (even for gifts). Plus, if you “start” an online return (even if you cancel it), they won’t accept an in-store return. And return shipping is about $8.
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February 2024 by Chris Morgan
The warranty isn't real. I returned to the store with two button down dress shirts that were simply falling apart in the wash. They told me they couldn't exchange them because they didn't have the same exact pattern, since they updated the patterns. They told me I could call a number for help, which I did. The person on the phone said I could send in my shirts and emailed me a shipping label. After months, I got my previous shirts back with a paper that said they couldn't process my request because the shirts weren't in good condition. Just know that you can't rely on their guarantees. I've learned my lesson.
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January 2024 by Kassi
My husband has been buying jeans from Eddie Bauer for longer than I’ve known him. He has never had to return anything, until today he tried to use the guarantee for the jeans he bought not even a year ago. The manager decided to not honor the company’s guarantee, and wouldn’t even come out from back and look at us.
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August 2023 by Leann Slovenski
They were extremely helpful
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August 2023 by Realwood Rodriguez
Clothes is great and the customer service at this one is fantastic, always helping you find what you need and getting you deals on such great quality clothes, they have a great team lead by wonderfully helpful management.
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April 2023 by Megan Wilson
Sad that there is no longer a for life warranty but a huge shout out to Cameron and Jacob for helping me with my jacket. It was warrantied due to a defect and they had the same one in stock. These two went out of their way to help me and it’s that kind of service that keeps me coming back!
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March 2023 by Charles Teng
Nice location. Clean and friendly staff.
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October 2022 by Manny Rodriguez
Clothes is great and the customer service at this one is fantastic, always helping you find what you need and getting you deals on such great quality clothes, they have a great team lead by wonderfully helpful management.
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September 2022 by Shaury M
Literally racially profiled as soon I walked in with my father. We didn't even say a word and a lady working there looked us up and down and said the clearance section is that way. I find this very offensive given that we're hispanic and dressed casually. No wonder not many people shop here.
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August 2022 by Kevin Ford
Sorry friendly and helpful staff. There's a great selection of high quality outdoor wear. I recently discovered the first ascent guide pants and now it's all I wear.
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August 2022 by Leighton Boyce
My husband got plenty of business button ups for work. He has a line of credit through them and it works well for us. Busy staff.
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August 2022 by Hugo Abarca
Ex celent
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August 2022 by Carson Mershon
not much normal clothes
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April 2022 by Steven McGee
Good outdoor gear, look for the discount section.
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March 2022 by T Griff
Nice store with great service, they are a better deal than many others.
