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November 2023 by Laura Caton
If I could give this place zero stars, I would. Plan on waiting three weeks to get your car in for inspection after** your adjustor sends body work needs. Have someone look at your car and say they think it'll be a month before work's complete. They keep your car until then. After you call your insurance about a rental car and are told insurance doesn't cover cars unless the car is being actively worked on (and that body shops know this), call Caliber to ask if they can order parts, that you'll pay up front and pickup your car to hear they don't preorder parts. Top that off with lackluster apologies for their lack of transparency from a sanctimonious curmudgeon. Said curmudgeon also tells you that 30 priority cars have slowed the process (which is fine) but you've ready been told (by a different employee) there are 140 (!?!) cars that are currently being fixed.So, if you'd like this experience, stop by Caliber Collision!Lack of transparency 5 starsPoor customer service 5 starsPoor business operations 10 stars
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November 2023 by Jason Lettmann
Waited over 2 months do get in. Then bring it in for an estimate. Can’t do the repair at the time of the estimate. Have to wait another month to get it in to repair. Then they promise it will be done in a week. Nope. Two weeks later and still don’t have my truck. And the cherry on top was a pleasant lady named Angela who hung up on me. Then transferred it to another location because they are “overbooked”. Then basically lose it. Then finally when the other location fixes it they can’t be bothered to call me and let me know. Just a total cluster.How this place gets 4.8 stars is beyond me but I suspect these reviews are prompted. The only reason they do the volume they do is because of insurance companies who must get repairs done at steep discounts. If you a choice go find another shop. If you don’t, SORRY.
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November 2023 by William Marmie
Caliber CollisionTotally Awesome Experience. Inside folks were gracious, helpful and professional. My car had bad damage and they did a fantastic paint job. Also, the car had axle, etc. damage but they made it drive like new. By the way, it was by far the cleanest work area i have ever seen. Love them.Services: Steering & suspension repair
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November 2023 by Timothy Kotsay
I highly rate the quality and professionalism of Caliber Accident repair. They kept me informed every step of the repair process and completed the repair of my vehicle a day before it was promised. My car looks like I just drove it out of the dealership. I am completely satisfied.Services: Painting
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November 2023 by D. Roger Maves
I am very satisfied with the work that caliber collision did. They did the work in a timely manner and kept me notified of all the progress as they worked. I would definitely use them again for any body and paint work that I needed done.Services: Painting
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October 2023 by Tate Petersian
Lane and his staff at Caliber Collision were extremely accommodating and professional. They ensured that my vehicle would be fixed in a timely manner and get me back on the road. The damage on my car was severe and they were able to get it back to normal. They went above and beyond and I couldn’t be more appreciative. I highly recommend Lane and his staff going forward for any repairs.Service: Body & Trim
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October 2023 by Jennifer Evanoski
Had a great experience with excellent customer service, their communication throughout the process made it easy and stress free for me. The repairs were top notch and completed with no issues. Highly recommend this shop!Service: Body & Trim
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October 2023 by Dreamseeker#1 G
Caliber made it easy to go through getting vehicle repaired after accident.Best service and repair job I ever had done. I was at Broomfield location, but sure they are all up to high standards.Services: Painting
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June 2023 by Kacye Swinney
My car looks better than when I bought it! I have a complex car color and they blended it perfectly. I even got my car back a few days earlier than predicted. I was informed every step of the way and never once had to guess or assume what was going on. This team is stellar and I will always come back - as well as any friends and family who need reliable work done! Thank you SO much!!Service: Body & Trim
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June 2023 by Austyn Jenkins
After being involved in a car accident, our vehicle needed to be repaired. We were referred to this Caliber Collision location by the other driver’s insurance company. The whole team was helpful and understanding throughout the process. They worked quickly to get our vehicle in, order parts and complete the work. Throughout the process, they kept us informed with bi-weekly updates of where our car was in the repair process. When we picked up our car, it was immaculately clean and felt like driving a brand new car. We will be returning to this location if we need car repairs in the future!
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June 2023 by Megan Guy
Do not take your vehicle here. They will take over a month to complete a minor scratch repair and break parts on your vehicle claiming that they were sheared off... only because they broke them in the process of taking apart something that never needed to be taken apart in the first place. They lied to my insurance company and told them repairs will be completed by the 8th of june the sent me a text stating that they would be done on the 13th , just got a new update that they will contact me on the 13th to let me know how repairs were going. They have made this into a way bigger deal than it needed to be. I could have had my vehicle back in a week if I would have chose another place that was more honest! Oh not to mention the will not give you a time frame of completion at drop off unless you speak with the manager and even then it's a lie... they like to blame everyone else that it's their fault. When they dont hire enough staff to get things completed in a timely manner. Don't NOT take your vehicle here you will be lied to and scammed to having a way higher repair bill than what's actually needed.Sincerely a pist off customer!Service: Painting
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June 2023 by Angela Povse
Caliber Collision made this an easy process and they kept me well informed along the way. My car came back like new and I appreciate their level of customer service and care!Services: Painting
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April 2023 by Stephanie Conner
Brought it in to repair molding damage. While they were bringing it around, they managed to lose half of my key set including my husband’s car key, my house keys, mailbox key and storage unit key. So I was locked out of my house for the day and the took no responsibility. I notified insurance and my husband talked to the manager. The manager said he would replace all of the keys. Yet here we are a couple weeks later and nothing has been done. We will never be back. (Plus that day, they didn’t walk me out to show me the work, didn’t wash the car, and when I went to pay, I had cash and they suddenly didn’t want to take cash though it wasn’t posted and they never said that ahead of time. Just a very shady place all around!)Service: Body & Trim
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April 2023 by Shane Conner
My wife took her car here to get work done on it. She waited while they did the work. Maybe 1 hour. When the employee was done and set her keys on the counter half of them were missing. They didn’t know what happened to them. I called and spoke with the manager Jarod and he told me they didn’t have them. This was on 4-6-23. One key was for MY Jeep Rubicon he said they would replace it. I gave him my info and haven’t heard back from him. Won’t bring our vehicles to this location again. Very unprofessional.
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April 2023 by Daniel Sharkey
When starting my process to get my car fixed, I spoke with a gentleman from the call center in the corporate office in Texas named Virgil Pippens who was incredibly attentive, very knowledgeable, very friendly, and was a pleasure to work with so shout outs to you, Virgil thank you very much for making the process in the start a pleasure one. Cheers! And THANK YOU
