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October 2023 by Alan Li
Booked moving for 9/26. The movers were generally good and fast so I tipped them. But the next day we found some damages in both homes and we reached out to the company. Working on the claim with the team and will update.
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October 2023 by Jennifer [JG]
Great service! We had an antique stove that needed moving and they moved that 600lb beast with so much care! Had to take it apart to get it out of a basement, and had it all back together at the drop off location. Very happy & impressed!
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October 2023 by Aleesha White
Professional movers. Jason and Jesus did a great job! Would definitely use them again. Took great care of our stuff and were very efficient.
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September 2023 by Bri B.
I CANNOT EXPRESS HOW MUCH I DO NOT RECOMMEND THIS COMPANY.My wife and I have relocated 3X in the past five years. Using corporate relocation services, Allied Van Lines and a few weeks ago - Bekins/American Moving. This by far is the worst experience we've ever had. The terms "bait & switch" and "misleading" are the overriding themes.We hired Bekins/American Moving to move our four-bedroom home from Castle Pines, CO to Lakeville, MN on 8/24 - 9/10.The first part of the moving experience was good and met expectations. The team that arrived was professional, hardworking and appeared to take good care of our furnishings. That is where the quality customer service ended. From that point forward we felt we had been set-aside as our credit card had been charged and we were no longer a priority. Specifically: From the point of loading our home on 8/24, we had no proactive communications on the delivery. I would call and leave a message with the move coordinator and wouldn't hear back. I would call the Salesperson and he would call back but it felt like he didn't have complete information. When I asked about the timing of the delivery of our goods less than a week out, I had to call multiple times. This information was important to us as we were trying to juggle personal and professional schedules and wanted to ensure we were ready when Bekins arrived. We were living in a hotel at this point and trying to coordinate when to meet and move into our home.Because we were getting no response, I called the destination agent and they seemed totally confused. They gave us the load date in Colorado as the delivery date which made no sense. I finally got a response from American Moving and was told to expect the furnishings on 9/8. We then received a call to inform us that the furnishings would now be delivered on Sunday, 9/10. We were told the movers would deliver our furnishings between 8:00am and 10:00am on 9/10. They arrived Sunday shortly after all 11:00 in a U-Haul truck and trailer with some of our furnishings strapped to the top of the trailer. This was far from what was sold! As Bekins states, "we take care of our furnishings as if they are our own". Really!!??IThe two men who arrived had just driven 1,000 miles in 1 day were tasked to then unload our furnishings. There was no additional crew. There was no supervisor. They didn't do a walk-through of our home. They didn't ask questions. They didn't take steps to PROTECT our new home. When asked about the carpet protection, they responded they didn't have any.We called American Moving to state our dissatisfaction at the lack of care, unpreparedness and request a full crew with the necessary supplies to protect the house. We stated we were willing to wait another day so this could be done correctly. We were told this is the crew that was available and there was nothing else they could do.I personally left to go find some carpet protection while they started unloading. I was unable to find any and then the two movers both left in the truck and returned in about an hour - with the cellophane carpet protection. They did find padding to partially protect the stairwell. By the time the house was partially protected, it was nearing 1:00pm. My wife and I (both in our 60s) helped carry many of the boxes and directed some of the boxes to be put in the garage to save time.In the end, the unloading took from 11:10am to 9:30pm and the movers left before everything was complete. In addition to carrying boxes, my wife and I unboxed and assembled several items that were packed by the movers. Several pieces of furniture were damaged and a brand-new carpet soiled from the mover's shoes. We will process an insurance claim for the furniture. We hired and paid $15,000 for a professional moving company. This is far from what we received. This was, at best an amateur, unorganized, uncaring delivery of our furnishings (repacked in a smaller truck and strapped to the top of a trailer)! If we had known this was the service we would re
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September 2023 by Merritt Cohn
This company moved my entire first floor including a baby grand piano in less than 3 hours and did an excellent job. Thank you to Octavio G, Ishmael and Jason for the outstanding job and care you provided!
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September 2023 by Kirsten Simmons
We recently moved from Arvada to Erie, CO. We had a lot of stairs in both our houses. Jesus G was fantastic in leading the crew, kept us updated and even complimented us on our packing. He was great to work with. Diego and Francisco were also great and kept everything moving along as we had A LOT of stuff. I highly recommend them!
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August 2023 by Andrea Stephens
What an incredible experience! From start to finish this company is first class. Katrisha was extremely thorough during my initial consultation and I received my quote right away. Everything was clearly explained and I was able to get on the schedule the following week. Jesus and Ishmael showed up promptly, they introduced themselves and got right to work. They protected my items and my home. Each of them went above and beyond and provided a 5 star experience. They had great attitudes and worked so hard all day! I would highly recommend you request these two gentlemen when you book your move with American Moving and Storage.
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August 2023 by Sheri Collins
Our move could not have gone more smoothly! The communication prior to move day was excellent. Movers were right on time, friendly, efficient, professional, and went above and beyond. Definitely a great decision to hire this moving company!!
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August 2023 by Eva Perry
Movers were punctual and did a fantastic job of boxing up all basement materials/items for our basement finish. I Highly recommend them - I found them through Bekins Moving online.
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June 2023 by Sue Gorecki
I don't mind moving but I hate that feeling you have when you give up your furniture to "strangers" & wonder how it will arrive on the other end! Dee Hughes reassured me my possessions would be taken care of & to be honest I didn't totally believe her. I have moved alot & NEVER had a decent experience.....until this move with American Movers! Dee was right! The guys were so careful with loading up all those boxes & my huge pieces of furniture, I was very impressed. Then I held my breath while everything sat in storage for almost 9 months & I wondered how it would arrive. I kept waiting for that horrible phone call to tell me something unexpected had happened to all my things but it never came!! The only call I got was the announcement that they were coming to deliver my goods & would be there in the a.m. The guys were so nice, reassuring, respectful & ever so careful about unloading my furniture. They treated my things as if it were theirs! I was so thrilled that everything but a glass measuring cup (I packed it!!) arrived in one piece. I had 99 boxes & all 99 were delivered! Never happened before! I highly recommend American Moving & Storage & I will never use another company in Savannah again!! Try them, you will not be disappointed!
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June 2023 by Jessica Adler
I had 3 movers who had to stop at 3 locations to get property. Lots of big, heavy items and then probably close to 40-50 boxes. They were very hard working and considerate. I did end up with mud on my carpet as they initially forgot to put down a runner, but otherwise they were simply outstanding. I would definitely recommend them or use them again.
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June 2023 by Joanne Peterson
Jesus, Danny, and Rio were excellent movers. Seriously. They were polite, on time, very careful not to damage anything. They took a good amount of time putting materials down to protect the floors, walls, and doorways. They helped me pack some hard to pack items. And they added extra protection to items I thought I had packed well enough. The move price was a bit higher than I had planned but the great service was worth it!
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June 2023 by Catherine Bennett
We contracted and paid a lot of money to be moved from brooksville Florida to DesMoines Iowa. First our contract was sent to a subcontractor...Safebound moving and storage. 3 great young men packed our belongings in a truck and said they had to bring the truck back to the warehouse in Coral Beach Florida to have drivers assigned. This was on May 13 and we have not seen nor heard from them since other than it may take 21 days to find drivers......I am heart sick...my life long belongings are gone ? ? ? Do not use them.
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May 2023 by Jody Venturoni
The team was great! They handled everything — including our cheap IKEA furniture — as if caring for a precious heirloom! They left our place spotless after protecting every floor, corner and door jam with tarps and padded bumpers. I little pricey but worth every penny!
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May 2023 by Ellen Dailey
This was our second move with AM&S. Our movers were friendly, professional, careful, and efficient. I was able to schedule the day & time I wanted. I will use them again. Highly recommend.
