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October 2024 by Claude Draughn
Pulled into the garage. Turn the truck off and wait it for someone to come out to greet us and get the vehicle information. Three people in the service area and no one acknowledged that we were there. One gentleman kept looking over at the truck and back at his computer. The second gentleman picked up the tablet as if he was going to come out but he was just doing paperwork. The third person which was a lady walked out, Walk behind the truck and into another service area, walked back across the floor to join the other two gentlemen. Still no one said anything. We sat there for 10 minutes and decided that this place was not worth our time. I opened the garage door, had my coworker back the service truck out and we left to take our business elsewhere. I will never return to this dealership and I will inform my company that this fleet is not welcomed there.
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October 2024 by Nicholas Roos
Quick lane always get my truck in and has fair pricing on everything!
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July 2024 by Kaitlyn Hickman
This review is for Kyle Stillion -
We bought a brand new truck Monday from groove ford in centennial. There was some severe sidewall damage to a tire and two others wouldn’t hold air. I called yesterday and told them they needed to put new tires on our truck. They said we were out of their tow radius and we needed to take it over to Brighton and they would get the tires fixed for us and take care of it. Kyle took hold of the situation after I called, ordered tires and had them there in just a few hours. He got everything squared away with groove to get these tires fixed and paid for. Thanks Kyle for taking the time to get us taken care of!
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July 2024 by Bonnie Babcock
They are a rip off dnt take your vehicle there!!
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June 2024 by alberto
Good service, very friendly staff ??
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March 2024 by Justin H
Prompt and friendly check in, quick service, and decent price. Clean waiting area with courtesy coffee and water. No complaints with the service that was performed.
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February 2024 by tracy jaramillo
Brighton Ford has Always treated Us right when it comes to maintenance on Our Vehicle.
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January 2024 by Don Persichitte
The work was done well, as expected. The wait time was 30 minutes longer than what I was told. Also, I did lose some trust with this location because of the vehicle services that were recommended to me. I was told that I needed new brake rotors, but those were replaced brand new about 30,000 miles ago, so I have my doubts. Also, it was recommended that I get a 4X4 service. But my truck is a 2WD. So my impression is that sales are the number one goal at this location, so I feel like I don't have a lot of trust if I were to bring in my vehicle for repairs. Trust with auto repair shops is of the upmost importance.
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December 2023 by Debbie Webster
Easy to make an apt, not a long wait when they had my car. They were very nice and very easy transaction. Really enjoy their service.
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December 2023 by Dustin J.
DO NOT TAKE YOUR VEHICLE TO BRIGHTON FORD. My 22 Expedition went in for warranty work for a leak in my CV Axel.When attempting to picking up my vehicle after about 20 mins I was informed the vehicle would not go into gear unless it was in 4WD. They pulled the vehicle in to the shop and determined the WRONG part was installed on my vehicle. I spoke with the service manager. After another week of them having the vehicle I was treated as if it was my fault by their Service Manager Justin Ostby. Justin was rude and dismissive of my issue when I requested a letter indicating what had happened. Justin made claims such as "I checked security cameras your vehicle was never driven" "I am not going to risk my job for you to have documentation" Justin lied about my vehicle being test driven (I watched them drive my vehicle across the lot), I believe he lied about talking to ownership and he refused to give me a letter or proper notes indicating what had happened.In fact on pickup of my vehicle Justin's service department sent my wife home with the incorrect invoice. Luckily I have a very clear and concise voicemail indicating they are at fault. This was not the first issue I have had with them I took my 22 f150 in over the summer for an issue with a turn signal, during that time of them repairing it they bent my side view mirror and took nearly two months to have it replaced with no communication or returned calls from the department or their service manager Justin Ostby.
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November 2023 by Evan Sweeney
Last week I tried calling to schedule an appointment, somebody answered the phone and transferred me to somebody else's voicemail 4 times before I was able to schedule an appointment(the last couple times I even asked not to be transferred, to no avail), and the soonest available was not until a week later. When I finally got in for my appointment, they quoted me 2 hours for an alignment(usually no more than an hour job), then could not properly align my tires, and told me they could get them aligned but it would take longer. When I said that was fine, they came back 5 minutes later and said they can't do it. Sounds like they just didn't want to. After this they spent 45 minutes "test driving" my vehicle. They then charged me full price for the alignment and called it a day. Just when I thought the terrible experience was over, driving my truck home I noticed a fairly significant pull to the right, something the truck has never done before. Now I still have to get my alignment issue fixed elsewhere, where I will have to pay full price to fix the mistake these guys made.
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November 2023 by Matthew Maguire
I went to get the oil and filter changed on my car only to find out they only do that by appointment only.
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November 2023 by Charles Soderquist
Quick efficient service!
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November 2023 by Mike Jones
Great customer service
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October 2023 by Holly C.
This dealer does not recognize or honor Ford Employee and Family pricing. Do not buy from this dealer!!!!
