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March 2023 by Boyu Zhou
Rented burton step-ons and their staff is amazing, they were very patient in teaching me how to use the step-on and was very friendly in general.
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March 2023 by Brianna Middlewood
This is a great place to buy gear. Great selection of boards, boots, bindings. The people here have decades of experience and are super chill and honest. Nick spoke with us for a while about snowboarding boots and helped my partner and I each find a pair. Tested them out the next day and already loving them. Thank you!
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March 2023 by David Hughes
Had a 5 star experience. Aiden hooked me up with a new setup with boots, board, and bindings. Super personable, extremely knowledgeable, and easy to work with. Didn’t try to push any products, only presented the facts with the pros and cons of different options. The shop had a great inventory and the staff were awesome. 10/10
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February 2023 by Jennifer B.
We encountered a very rude staff member in this location. My son insisted that the snowboarding boots that he gave him were too small as his toes were curling. The staff member reluctantly gave him the next size after making some rude comments to him. Who needs that kind of service when there are so many other places to rent.
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December 2022 by Glenn M.
Matt was great, very kind and helpful. Unfortunately we had a poor experience with a young lady when returning our equipment. We stayed at the Village condos just above Base Mountain Sports and there is a very handy ski valet to use daily. However when we wanted to return our equipment she said we couldn't use the valet and we had to lug all our gear around the building and through the front like the rest of the renters. She said it was "too much gear for them to check back in". Really...,.? That's their job!!! Unbelievable!!! Isn't that what a valet option is for? They wouldn't even let us bring it through the valet to where we could see the return bins. I told her that was ridiculous and she said sorry but it needs to be brought to the front. They need to improve their customer service with this! Whether it's their policy or she was just being lazy it needs to change!!!! The whole reason we used them was for the valet convenience.
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September 2022 by David Ringel
Great shop and awesome customer service. Laurel helped my wife pick out a board and some boots and was great. She truly went above and beyond and gave great advice. We’re excited to get out on the slopes in not too long and plan to bring our business back to this location. On top of it all, a rude and entitled person, not a customer, came into the shop and cut Laurel off, mid sentence, while she was helping my wife asking questions not related to the shop or her job. She was clearly not coming in to shop. She handled the situation professionally and continued her focus on an actual customer. 10/10 to LaurelShoutout to their other location for helping us find the right boot size at this location.
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September 2022 by Brenna Souza
I called to inquire about bike rental for a group, one person doesn't know how to ride a bike but wants to learn so he can join the rest of us. I called to simply ask if they have a beginner option or side cars or anything really that might be an option. This person is already embarrassed enough to admit he hasn't had the opportunity to learn how to ride a bike, not everyone has the same background or an upbringing that afforded them to have a bike.When I asked the employee answering the phone if they might have any options, he came back with a tremendously snide, belittling, sarcastic tone about "well a majority of adults know how to ride a bike so no we don't have options." Now I'm 100% positive the answer could have been delivered without the attitude. And sadly, every business I have called in Breckenridge for bookings on this trip have displayed the same arrogant attitude of superiority and utter lack of customer service. You would think all the mother nature they have pleasure of living amongst would rub off on these people enough to exhibit an essence of kindness and gratitude but apparently not. Maybe compassion doesn't exist at this elevation.Needless to say, our money will not be spent at Base Mountain Sports.
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September 2022 by David R.
Great shop and awesome customer service. Laurel helped my wife pick out a board and some boots and was great. She truly went above and beyond and gave great advice. We're excited to get out on the slopes in not too long and plan to bring our business back to this location. On top of it all, a rude and entitled person, not a customer, came into the shop and cut Laurel off, mid sentence, while she was helping my wife asking questions not related to the shop or her job. She was clearly not coming in to shop. She handled the situation professionally and continued her focus on an actual customer. 10/10 to Laurel Shoutout to their other location for helping us find the right boot size at this location.
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January 2022 by Nicole S.
We stayed across the street from Base Mountain Sports, so it was super convenient to rent our equipment from them.we shopped at several places while in Breck , but none of the other shops were as welcoming and nice as the folks at Base Mountain Sports!They let us walk in and order our ski equipment on the busiest week of the year and they were very friendly and helpful to us.We tried to walk in at other stores and were sent away and told we would need to go out of Breck for equipment.Which was not true.So I highly recommend getting all your ski and snowboard needs from Base Mountain Sports!You won’t find a better ski store in Breck!
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January 2022 by Jackson Bartick
Great place, great selection. Workers there are amazing and Jason helped out a lot with finding a coat!
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December 2021 by Jeff Z.
We recently moved to the area and were shopping for a snowboard for one of our daughters. The person we worked with was great, worked through what my daughter wanted over the phone with her while she was in California, and we got a great deal on the board as well. Fast forward a couple months, I went back to the store to get her snowboard and a couple others waxed. First let me say they charge a fair price versus some of the other stores in the area. next, I needed a few new screws for my wife's board, and Jason the manager just gave me a few which was really nice. Then I asked him where I might find a super cheap snowboard that I could use as a display somewhere. He literally walked into his work area And came back with an old board that somebody had left that they were going to throw away. I can honestly say I have never done that kind of service from any shop any place I've been. It was just really nice. For sure this will be the place that we go to get our equipment Going forward. Thanks much to Jason and the staff.
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September 2021 by Livny Beans
The eBikes were awesome and had nice padded seats! Loved every minute of our rental! Thanks ?
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September 2021 by Andrew Duncan
We rented 2 bikes from these guys. They were very friendly and the check in and rental process was very easy.
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June 2021 by Dan Langworthy
My family and I came in to rent bicycles and a trailer for our 3 year old. They did not have the any e-bikes left to rent today and I needed one due to a recent knee surgery. While admitting he would appreciate our business, he referred me to the company next door. While I wasn’t able to give them business today, I wanted to write this review in the hopes someone else will. They were very nice, helpful and fair. You can’t ask for more when visiting from out of town with no local knowledge. Thanks for being good people!!
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April 2021 by Shayne Bessa
Base Mountain Sports is the best place to get your winter rentals on ski and snowboards, they also have very competitive prices. Trust me, I've looked!The krew at this local shop are awesome, always very friendly and willing to help! I would rather have great service in a friendly environment than to simply get cheap rentals somewhere. Luckily, they provide great service as well as great prices.I even come in the summer time, because they have great quality bikes as well as SUP boards!I want to thank the team at BMS, but also want to thank both Aiden and Nick for providing great quality service time and time again!
