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December 2023 by Joe Slayden
Saw them for a boot repair. Great, friendly service and a great selection of gear as well. Easy access from the gondola too.
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December 2023 by Bryce
Helpful staff got me into a new pair of boots for my skis in less than an hour after my old ones broke!
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August 2023 by Brad Stafford
Great place to rent a mountain bike! Took time to make sure the bike fit and suspension was set up correctly. Nice bikes at close proximity to the Gondola. Just rent, ride up and shred.
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February 2023 by Jennifer B.
We encountered a very rude staff member in this location. My son insisted that the snowboarding boots that he gave him were too small as his toes were curling. The staff member reluctantly gave him the next size after making some rude comments to him. Who needs that kind of service when there are so many other places to rent.
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February 2023 by John Pesek
Had a fantastic experience here! I was in a pinch and was able to easily walk here from the gondola. Kyla went above and beyond to set me up with snowboard equipment. She was super friendly and gave very good recommendations
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January 2023 by Brittani Szmaida
Super helpful with helping me find the snowboard for me through their demo program. Highly recommended!
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December 2022 by Glenn M.
Matt was great, very kind and helpful. Unfortunately we had a poor experience with a young lady when returning our equipment. We stayed at the Village condos just above Base Mountain Sports and there is a very handy ski valet to use daily. However when we wanted to return our equipment she said we couldn't use the valet and we had to lug all our gear around the building and through the front like the rest of the renters. She said it was "too much gear for them to check back in". Really...,.? That's their job!!! Unbelievable!!! Isn't that what a valet option is for? They wouldn't even let us bring it through the valet to where we could see the return bins. I told her that was ridiculous and she said sorry but it needs to be brought to the front. They need to improve their customer service with this! Whether it's their policy or she was just being lazy it needs to change!!!! The whole reason we used them was for the valet convenience.
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September 2022 by David R.
Great shop and awesome customer service. Laurel helped my wife pick out a board and some boots and was great. She truly went above and beyond and gave great advice. We're excited to get out on the slopes in not too long and plan to bring our business back to this location. On top of it all, a rude and entitled person, not a customer, came into the shop and cut Laurel off, mid sentence, while she was helping my wife asking questions not related to the shop or her job. She was clearly not coming in to shop. She handled the situation professionally and continued her focus on an actual customer. 10/10 to Laurel Shoutout to their other location for helping us find the right boot size at this location.
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December 2021 by Jeff Z.
We recently moved to the area and were shopping for a snowboard for one of our daughters. The person we worked with was great, worked through what my daughter wanted over the phone with her while she was in California, and we got a great deal on the board as well. Fast forward a couple months, I went back to the store to get her snowboard and a couple others waxed. First let me say they charge a fair price versus some of the other stores in the area. next, I needed a few new screws for my wife's board, and Jason the manager just gave me a few which was really nice. Then I asked him where I might find a super cheap snowboard that I could use as a display somewhere. He literally walked into his work area And came back with an old board that somebody had left that they were going to throw away. I can honestly say I have never done that kind of service from any shop any place I've been. It was just really nice. For sure this will be the place that we go to get our equipment Going forward. Thanks much to Jason and the staff.
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March 2021 by Steve D.
Needed bindings for my new skis and these guys were great. They had the binding I wanted and mounted them in less than half an hour. There prices were awesome at 30% off list including mounting. Great experience and very helpful customer service! Thanks again for the nice service with good guys!!
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February 2021 by Robbie A.
Zach was very rude and sarcastic when asking for help in reference to a rental. Very rude. Go to somewhere else for all ski rentals
