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January 2024 by Tristan Wenger
Total scumbags, impossible to close online profile. Tried three times and always an “accidental” call drop
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July 2023 by Alex Rogers
As previously mentioned, the manager at this location should not be in a public facing industry. I performed a transaction at this location and later realized it was incorrect. Returned the following day to work with the bank to try and find a solution. The teller admitted to making the mistake to both me and the manager. The manger was unhelpful from the moment she was brought into the conversation. She barely heard the complication before she became defensive and confrontational. I had to remind her to take a breath and that I was the customer. She told me she would look into the transaction "If I have time". I worked in a bank for 5 years, I may not be up to date on many procedures, however in this instance, this could be researched to confirm the error. The unwillingness of this poorly appointed manager, was a shock. I have contacted Wells Fargo customer care and will pursue this to the highest level. I make the decision to have my money and assets at this establishment. I have family and friends that bank here as well and have been made aware of this interaction. They are shocked by the response given and we shall see the outcome. Very dissatisfied with this individuals lack of professionalism.I would like to add that I am not upset with the teller who made the error. He was honest, concise and willing to assist. He is a good person and we are all human. The manager could learn from him.
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June 2023 by R O.
Why can't we give 0 stars? This place is horrible! My branch in CT was so good and this place is the opposite. I make an appointment and I wait 30 minutes, I walk in and I wait 30 minutes only to be told in a snarky tone to 'make an appointment', call and the branch doesn't accept calls or go into the branch to talk to a mortgage specialist only to be told that the branch doesn't have mortgage specialists but one will call from another branch - of course over a week later I'm still waiting!
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June 2023 by Joe schmo
Visiting and out of cash. Checked their atm several times over the last three days and it says NO CASH available!!!! What the heck??!!
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June 2023 by Steve Whaley
Understaffed. Don’t expect service if you arrive 30min before close.
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April 2023 by Bitch Lasagna
They don’t answer phones (which has been an issue it seems for 7+ years based on other reviews) yet are the only WF in Boulder that even accepts phone calls. There is no option to leave a message, or wait on hold, or have someone call you back. Just three rings and “sorry nobody is available bye!” Over and over again. Crazy how it’s not hard to answer a phone call or set up a hold system
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February 2023 by Vann Fussell
I came in to set up a savings account at 4:40 before they closed and they didn't want to use the 20min available. #closesearly
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December 2022 by Bish Bash Bosh
Is it a smart business decision to turn down FX commission from people/tourists because they don’t bank with you? Or is it some Orwellian gov. law?
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November 2022 by Nancy Portner
Terrible customer service at this branch. Very disappointing. This location’s branch manager is the reason people drop Wells Fargo and move to the local credit union.
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July 2022 by Cynthia Chege
I opened an account as a student and Anne Cai was simply the best. She was very relatable and helped me make all the right choices for an account. I really appreciate her patience and kindness while serving me.
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June 2022 by Daniel Todd
Was having some problems with my credit card and Masha was very helpful getting it fixed and set up. ?
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November 2020 by Dave Rich
The worst. They made a mistake and refuse to acknowledge any responsibility and could care less about us as customers. Would definitely recommend using any other bank.
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July 2020 by Laura Littman
This branch, and Banker Anne and her Manager Albert, saved the day for me. They went above and beyond as my representative bankers to make sure I was taken care of in a tricky situation. This team was a true lifesaver, and I recommend this Wells Fargo branch for local banking needs. Thanks again, Anne and Albert!
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July 2020 by Laura J.
This branch, and Banker Anne and her Manager Albert, saved the day today for me. They went above and beyond as my representative bankers to make sure I was taken care of in a tricky situation. This team was a true lifesaver, and I recommend this Wells Fargo branch for local banking needs. Thanks again, Anne and Albert!Best, Laura
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May 2020 by Andro M.
If I could give this location 0 stars I would. Horrible customer service. I was there FOUR times to do something very simple like change cash for quarters & they still weren't able to do it. My fiance has an account with them, we've tried changing it before and he has never been asked for his account. The time I try to do it they won't stop asking me if I have one. It's probably because I'm a minority. F OFF Wells Fargo. See, I was thinking of changing banks over to you but NEVER EVER.
