-
August 2024 by Jo Lapointe
Everyone is so helpful and welcoming and always with a smile!! I'm a senior citizen and really appreciate the time and kindness the employees give me when I come in with an Amazon return. They are always so patient with me!
-
June 2024 by Shane Williams
I’ve been going to this location for many yrs , only recently I shipped a heavy item , the recipient denied shipment and the item was sent back to me , a 500$ piece of equipment totally destroyed due to the lack of packing materials in the box , i could’ve done better , when I asked for a reimbursement of the cost of the materials an astounding 75$ , they just blew it off knowing that they packed it wrong, the materials were NOT SUFFICIENT !!!! I never got my reimbursement. And lately I needed something notarized- 15$!!!!! To have a paper notarized? I remember when it was 5$ or even 3$ , this is definitely price gouging. I will try to avoid the store from now on , it’s just so awkward to walk in and try to do business there .
-
June 2024 by Bill Ellis
On Sunday June 2nd we went to the Gunbarrel store to return package to Amazon. We did not have a packaging return slip and we were not sure how to obtain one.
Astrid was more than kind, patient and helpful and we are so grateful for his kindness!
Highly recommend this store!
-
June 2024 by Patty M
Everyone is very polite and helpful. Thank you!!
-
June 2024 by Samantha Natal
We had an incredible experience at this UPS location! If you live in the area GO HERE. I went to print info cards for my wedding Save the Dates and the staff was incredibly helpful. In particular, Jonah was immensely helpful and supportive in the process. He ensured my cards were PERFECT for my special event! Thank you all for your help and excellent customer service! We will be back!
-
May 2024 by Jamie Burgos
Friendly staff but the setup fee and monthly charge for a mail box is over priced. $20 a month is very typical and still profitable to location owners. Disappointing that there isn’t another UPS store to have competitive pricing.
-
March 2024 by OCEAN
3/7/2024 around 9am. Absolutely rude and bothered employee. I'm the only person in the store and the guy is wholly bothered by having to do his job. The skinny white kid with the spotty brown beard. Who knew shipping a package via a commercial account could be so bothersome.
-
February 2024 by Jenn Cullom
I didn’t get the names of the super helpful young gentleman who waited on me at this store earlier today, but they went above & beyond to help me package a heavy & unruly hose into a box for return! I am super grateful for the assistance & will definitely be back. Thanks, fellas!
-
February 2024 by Alison Jaffe
Helpful staff in a tricky shipping situation
-
January 2024 by Frederick Roadhouse
Friendly hard working staff, thanks guys
-
December 2023 by Erin Tanner
Lost and damaged my package. Did not offer to pay for extreme damages.Could have been preventedNot doing business here again
-
December 2023 by Kathi Strichman
Everyone at this location is always patient while I pull up multiple amazon return codes. Today Kyle was friendly and efficient as he assisted me.
-
October 2023 by Jonathan Davis
Kyle was super kind and a total life saver. This is a great location!!
-
October 2023 by Ann O'Hara
Best experience ever!1. They removed the heavy, unpackaged items from my car without me asking.2. Helped me finalize the packaging.3. Measured and weighed each package.4. I created the labels on my laptop and sent them to the store.5. Best yet! There was music and a little bit of singing.BEST UPS STORE EXPERIENCE EVER!
-
October 2023 by David Bickford
Wonderful and helpful staff. Great options to do just about anything that you need to get done! I would say that the staff are both knowledgeable AND willing to go the extra mile to help. I saw someone come in and treat them very poorly and all they did was remain professional and polite, trying to offer different ways they could help. Alas, the lady left in a huff, without listening to any of the sincere offers to help her.
