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December 2023 by Barb P.
Shopping on West Pearl St. and spending money at Shoe Fly to get new shoes used to be a highlight of my day! One of the sales girls recently sold me a pair of shoes in two different sizes. I realized this after I got home and wore them around my house for a little while. When I went back to get the pair in one size, the owner was SO RUDE - she told me "It's the customer's responsibility to check the sizes." After she begrudgingly found the matching shoe, I said "Well that's great that we solved the problem." She replied "I'm still out a pair of shoes!" Having been a small business owner for many years, I'm shocked at the poor customer service BY THE OWNER. Really, really disappointing. I'm so sad that my fun and "happy place" shoe store is owned by a short sighted and mean women who is a new transplant Boulder - NOT THE BOULDER VIBE and NOT good business ethics. What goes around, comes around....
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December 2023 by Emily K.
I used to really like shopping here. Cute clothes, shoes, vibe. Not anymore. I had an experience last week with the owner. Super rude & totally unnecessary.
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October 2023 by Searcy L.
Really quick service and shipping. Nice handwritten note on invoice saying hope you like the shoes. I love them!
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October 2023 by Annie O'Brien
I had a great customer service experience here. I bought a pair of super cute boots here, but the first time wearing them they broke. I was nervous I would be out of luck since they were final sale but they replaced them for free!! They were so apologetic and super sweet and were very quick to respond and help me.
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September 2023 by Pamela Cosse
Awesome shoe store! Stumbled upon during my vacation. Great, diverse, quality selection… fantastic salespeople, Emily and Alex… even an adorable, sweetheart of a dog to help make my selection. Suggested I ship my purchase home to save a few bucks and avoid the hassle of stuffing my shoes into my luggage… genius. Will definitely be returning when I come back to this beautiful state!
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July 2023 by Evie Jean
Im from PA and I’ve never heard of this store before but they had a pair of shoes available online that I couldn’t find anywhere else and I wanted them to wear as my wedding shoes. I ordered them and they were a bit too small. I called and asked for an exchange. I had a bigger size back at my house before I even realized my return has been delivered to them. Can’t recommend this store enough.
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May 2023 by Christopher Siess
Awesome store! The owner, Kristin, and her staff are fantastic! Highly recommend.
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April 2023 by Shannon M.
Adorable shoe styles with common brands & UK brands I had never heard of until today. I bought a comfy & stylish pair of Hoff sandals that are similar design to Sorell, but cuter!
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March 2023 by Molly George
Emily was so helpful! Great experience buying my first Blundstones - Thank you!
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March 2023 by Allie Reid
Ordered the shoes Tuesday and they arrived by Friday! They fit perfectly and are in absolutely perfect condition. I will buy from this business again!
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February 2023 by Matthew Erley
I was waiting for my mom as she was shopping for shoes and found out she finally found a pair at Shoe Fly that fit. She admittedly has bunions and it’s always hard for her to find shoes but also it’s a source of insecurity. She was about to purchase the shoes she was trying on and one of the employees asked her to take the shoes off because she was supposedly stretching them out. It was an appalling way to treat someone in a shoe store, so we went to another store in Boulder and purchased the same pair where we were more respected.
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December 2022 by Amanda Brandais
Kay was the sweetest and so helpful to EVERYONE in that store! Thank you again. I’ll be back for more shoes!
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November 2022 by Clara
The carried a rare pair of boots that I was not able to find anywhere else. Also, their customer service was outstanding. This is the type of small business worth supporting.
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September 2022 by Joe Rauh
Bought my first pair of shoes from Shoe Fly and couldn't have expected anything better. The sales staff was awesome and very helpful. This is a must stop location when in Boulder.
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September 2022 by Sal B.
Browsing Pearl Street Mall, I came across Shoe Fly, a unique shoe store with carefully curated shoes. I found the exact bootie I've been looking to replace by Golo. Kay was very helpful, shipping to my home so I wouldn't have to add extra weight to my already overweight suitcase. We arranged the ship date so they would arrive when I did! Would definitely go back to Shoe fly on a return trip.