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March 2024 by Grant Syllaba
I've consistently relied on Safelite for the past two windshield replacements across different vehicles, their service has always stood out for its courtesy, efficiency, and professionalism. Exceptional service is something I truly value.However, my recent experience has left me with mixed feelings. Initially, I was informed that my windshield replacement was covered under warranty for damages. Several months later, a minor crack caused by a flying rock appeared on the new windshield, seemingly something that should have fallen under the implied warranty. Disappointingly, upon inspection, I was informed that this damage wasn't eligible for coverage as it wasn't deemed a defect, a detail not clarified during the original service.Unfortunately, the crack has since expanded, necessitating another windshield replacement. Despite being assured that I would be contacted to discuss my options, I've heard nothing for months.My decision to choose Safelite originally was based on the promise of guaranteed service and a comprehensive warranty, and I was willing to pay the premium for that peace of mind. However, facing the prospect of footing the entire bill for another replacement, I'm now strongly considering exploring local glass repair companies in the area.
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March 2024 by Emilie Ponsin
Great team, it went really well and only took 25min to fix a chip in the windshield.There is a little space to wait and work at the same time if do don’t have the choice. They even offered coffee, water and snacks.
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March 2024 by L R
I got a new windshield here for my van a few weeks ago, the process was easy and smooth. Excellent customer service from Michael A. today helping me get a bit of weather stripping glued down.
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March 2024 by steven goodell
Didn’t bill my insurance for the repair, and then were rude to me when they following the right payment process and messed up.
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March 2024 by Scott McManigal
Anyone with a lifted truck or SUV - read this before filing a claim through their website - I took my 4Runner to get the window replaced after I saw Safelite's commercial about replacing the windshield AND recalibrating the front camera. However, after filing the claim through Safelite's website and dropping my vehicle off, I was told that they could not recalibrate my windshield camera because my vehicle had a lift installed on it. When I filed the claim online, there was never a specific question asked about my vehicle having a lift or other modification. Maybe it was in the fine print, but this needs to be clearly communicated to the customer during the online claim filing process, especially in Colorado where a lot of people have lifts, bigger tires, etc., on their vehicles. Because they could not recalibrate my windshield, I had to schedule a second appointment through the dealership to handle the recalibration and have multiple phone conversations with my insurance to link the different services to the same claim. Quality window replacement, but super inconvenient recalibration process.
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March 2024 by Mike
The best Safelite I've been to yet (and i've been to a few). Scheduling and communication was smooth & accurate about how long job would take, and notifying when done. JJ did a great job on replacing blown out back window & slider.
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March 2024 by Og Oggilby
They forbid human contact on the phone and their quote system is broken no way to do anything I used to like this company but no more
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February 2024 by edward carter
Great work and service
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February 2024 by Mark Harmon
All I can say of Wow this place was absolutely great. I went to get my jeep windshield replaced and I was out of there within 30 mins if that long. Great experience! Super Fast! Great job!!!
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February 2024 by emily masterson
I was nervous about getting my windshield replaced on my Toyota Sienna as I had heard of people having problems with new windshields not fitting as well as original ones. However, the team at Safelite in Boulder was excellent and my new windshield was installed perfectly. They got my replacement done sooner than promised and were attentive to details (they even moved my transponder for the toll roads from my old windshield to my new one). The store manager, Michael Arguello, has 30 years of experience and is a delight to interact with. He clearly values his team and has created a wonderful culture at this shop. If you need a windshield repaired or replaced this is where to go!
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February 2024 by E Haaland
They did a fine job on the windshield, but they disconnected my wiper fluid hose and pulled a rubber gasket off of a trim piece and didn't reattach them.Update: appreciate the reply but it's frankly easier for me to fix it myself (and I will know it is done right). It's the waste of my time that is the main problem.
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February 2024 by Drew
They replaced the windshield on my vehicle, which has rain & light sensors on the glass -- everything worked seamlessly afterward. Friendly & honest staff, timely service, easy booking & payment through insurance. Great experience.
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February 2024 by Chris Pennington
I highly reccomend this location. Michael the store manager is awesome and they did a great job fixing some windshield chips on my truck. They will be my go to for any auto glass repair.
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January 2024 by John Ziadeh
Amazing customer service! This is the 2nd location for Safelite that I have just dropped in when I was in need of help. They made it very easy and did a great job with my car! Thank you!
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December 2023 by Adam Dawson
I had a GREAT experience today. I just got a huge chip last night and Mike was the most responsive, extremely nice person I've talked to in a long time. He got the chip fixed for me in 30 minutes. Very happy, and he was awesome.Note, when you stop in, get the store phone number. You only want to deal with the local shop, NOT the national call center.